Wilderdog
United States
Reviews (7)
Super quick and helpful support!
Developer reply ·
Hi, Thank you for your review! It's great to know you are happy with our service! Don't hesitate to contact our support team if you need further assistance with EasySlide or any other of our apps. We are here 24/7 to help. Best regards, The NexusMedia team!
Jason was super helpful with many customizations needed!
Developer reply ·
Thanks for the feedback! We're so glad Jason could help with all the customizations you needed. If you ever need anything else, just let us know! 😊
Stamped 'support' is the worst. Do NOT waste your money on this app. I am paying $600/mo for the Professional plan. There is a permissions bug that their support team cannot figure out, and instead of helping, they simply ignore open tickets. New tickets are responded to, but then I am ghosted again. For this premium price, you would expect reliable support. I am going to uninstall.
Developer reply ·
Hi Rachel, Thanks for taking the time to outline your recent feedback here. I am sorry to see this has been your experience so far. From our support tickets with you, I can see your Klayvio issue has been resolved and that Ashok has also found a solution he will be communicating with you in your upcoming support call. To address your comments on feeling "ghosted", from what I can see we need to do a better job setting expectations when we have escalated your request to our senior support or product engineers for further investigation. We had not stopped replying, but your ticket had been further escalated to our Senior team which can have increased wait times associated. You have my commitment to improved communication on this front. Please do let me know if there is anything more I can do to help support you and your team!
Katherine with support is awesome! She was super helpful, as the app itself is not very intuitive to set up. But we'll see how it goes once it's activated!
Developer reply ·
Thank you for the review! Let us know if you have further questions - Katherine
I thought this app would help me add a processing fee for specific items going to specific countries. Apparently testing for specific countries is impossible. The app is not working like I need it to and support is very unhelpful.
Developer reply ·
Thank you for your feedback. We are committed to helping you test and configure features for specific countries to ensure everything works exactly as you need. We would be more than happy to welcome you back and assist you with a better experience.
