Golden Beards

Don't waste your time using this app, the supposed recovery emails goes directly to spam folder, they are sending them from info[at]chkt.me and has been reported as spam several times, so it goes directly into the spam folder so you are using a service that basically it cost money and it doesn't work. Thanks for your feedback! Actually, we have an option that allows you to send the emails from your own domain. You just need to complete some few steps by setting up the DNS. Just go to Settings > Email > Notify customer from my domain. Please reach to our support team and we'll be happy to assist you!

This review is done entirely based on my experience, I'm not going to say if it's good or bad, or write a bad review, like, "don't use it, doesn't work" I'd like to be constructive and provide my feedback using this app for more than three years. It indeed helped to recover abandoned carts using their mail sequence, and the recovery success varies if you have your website in different languages and currencies; if someone had an abandoned cart in French but you sent an email sequence in English, the % of success might be less than if they get a French mail sequence, the same for the currencies, you can define one currency with them, so if you have your Shopify with multiple currencies, then it's getting the problems, the customer is receiving emails with false coins, and the numbers are different as they supposed to be, so few of them just run away. Again, this tool covers just one language and one currency; if you want something sophisticated, it might not work ( or you can use it knowing that, as I did without any problems, I assumed the CR would be lower) But let's go to the main point; the problem started more than six months ago; a customer sent me an email letting me know that the abandoned cart reminder email went to the spam OK, so I started checking myself, and it was true, I was receiving all their emails to the spam folder, it doesn't matter the address sent, Hotmail, Gmail, Yahoo, always their email went to spam = people can't read them so can't recover any product from my store since they are not receiving them. After checking the header, I noticed that the IP used by "SendGrid" to send all these recovery emails was flagged from a9ll email serves as SPAM, so everyone using that IP for sending recovery emails went to the SPAM folder; why? Simple they are sending loads and loads of emails have been sent using the same IP/services, and people reported it as spam, and as a result, everyone (using that got flagged ) they told me that it was only me (yeah, I'm the only one using that IP, you are paying me a static IP, yeah, sure) and they manage to change the mail server IP to another/new one, perfect, we tried, it worked, and supposed to be fixed... and they gave me the next six months for "free" just for the inconvenience and for letting them know that their SERVER IP was flagged as SPAM...OK, for BUT yesterday, 6 months after (since this is an automated tool, I completely forgot to check if it was working or not.... I mean, if you configured the app, with a mail sequence, you expect that they are sending) BUT No! any email sent for the last 6 months, 0 , nada nothing, I contacted customer service and after 36 hours I still don't have an answer, and even if they fix the problem tomorrow, they can't help me to recover all these abandoned carts from the last 6 month, they again, claim that everyone is working fine, and they don't know why is not working for me, so 6 months ago I'm kind enough to let them know that their app is flagged as spam, and they thank me without sending any email to anyone, obviously, I stopped using their app, but I keep it for them to test, and check to be able to fix it for the future customers using their app. After 48 hours, nobody contacted to me, or explain what happened or what is going on, but now from my dashboard ( I deactivated using the app) I saw that a lot of emails had been sent without my permission, or requests, all at the same time, now my customer who left a product on the checkout 6 months ago, is going to receive an email saying " you left something behind...." 6 months after, customer service is getting better and better, and they can't do it worst. Let's see how it ends. Updated after more than 48 hours: Thanks for your patience. The technical team has conducted a thorough investigation on your reported case. I want to mention that the reported issue has been fixed, and Emails will now deliver to your Abandoned Carts/Checkouts. We understand your concerns and sincerely apologize for this technical error in your Store's account. I want to mention that in the past six months Free Trial, all other modules have been working, including the data recording as well as collection and scheduling. The issue occurred only with the email delivery. So basically, I'm washing my hands, giving you a FREE month, and I'm clapping your back, and this is how this company works in 2023; you might be paying for something that doesn't work. UPDATE ANSWER: you gave me FREE six months because I was beta testing your product for you and reported emails sent to SPAM folders and IP flagged for SPAM; you claim that "was working", and you gave me six months for FREE the truth is that the app didn't send any email for 6 months when supposed to be working. Now the problem has been solved after 48 hours, why? Because I reported to you if not, you were charging me money for a non-working APP. Did you mention why the APP didn't send any emails for 6 months? What was the problem, and the solution? No, only the problem has been solved; for all future customers, please ADD check if the APP is sending emails correctly; I have better things to do than checking if an automated checkout recovery cart is working correctly and is sending emails correctly, this is YOUR work, and this is why PEOPLE paying for it. UPDATE 2: since Shopify sends you a reminder of a charging app 48 hours before the charge, and then I contacted this company to let them know about my 6-month problem, they charged me this month because they replied after 48 hours, so I was charged an extra month if you are taking more than 48 hours to reply ( 60 in my case) to re-charge me $12 for this month, you can keep them, now everyone knows how miserable is this company.

they are just a middle company providing better prices for sending in bulk, however, if you have any problem with any shipment or weight, you can't do anything, and you can't complain, and they won't help you, just will ask you for more money to pay or you won't be able to use their app anymore. UPDATE: I got banned for using their app for posting negative reviews and feedback, so as you can see freedom of speech is not tolerated by this company, only nice and kind words are allowed. May update: I got banned since April of using Shipmondo services due to my bad reviews, I'm also not allowed to use the service with any other companies, so it's not MY company who was banned, it was ME, so it was something personal against my person, BUT at the end they made me a BIG favour, signing a business contract directly with postnord, SAVED more than 500DKK per month, it's completely insane how much Shipmondo is charging for shipping when you can get it cheaper now, I just can say THANK YOU for banning using your services, you made me a BIG FAVOUR. BUT YOUR LACK OF FREEDOM IS CONCERNING - WE ARE IN 2022 -

I tried this tool to import my shopify list to ebay, the result was completely unsuccessfully, the lists were created without VAT so they all had 25% less price, the list were created with a paypal account inactive, the list were created without shipping costs, I had to cancel orders from ebay due all this mistakes, can't get the money, can't chage the lists, a COMPLETELY NIGHTMARE and the MOST important thing - **WATCH OUT* . they still have access to your store as soon as you uninstalled your app from Shopify, you need to ask them to cancel "another account" otherwise another account remains active with them, they sent me screenshots proving that, then I got an email saying that it was not true ( I got asked twice if I wanted to cancel also their account with them) And apologize for the confusion, what a customer service, what an app, stay away if you have a lot lists, instead of saving time, could create more and more headaches, NEVER AGAIN, STAY AWAY. due to an app developer answer, I'm going to update my review with their almost harassing e-mails: Firstly I would like to correct an error that was made in the responses you received. Uninstalling was enough to disable the app. Nothing further was necessary. Apologies for the confusion on that point. It stems from the fact that the other e-commerce platforms we support behave that way due to limitations of those platforms. It is not a limitation that Shopify has. ------ Please, lets fix this. At the very least, remove your review. It is not fair and not factually correct. ------------- I had almost to ask to stop sending e-mails: Stop sending emails, this is the last time we are having any kind of communication. like I said before, all the best ( I don't have anything else to say or add) WATCHOUT - again, the software is not working correctly ( not user fault) customer service is not working correctly, they asked to remove my 1 star review, and the answer provided here it's only for clean their image, this is so far my experience with them, I hope you don't have to deal with the same.

the product works well,BUT the cancellation part is grey, I removed the app from Shopify thinking that everything was done and canceled, they keeping me charging $20 for the next 2 month, when I wanted to cancel I had to fill up a form and confirm by email, really tedious and grey cancellation procedure, instead of doing everything directly from Shopify, just gave them $40 for not sending any email, instructions VERY unclear, and they take advantage of all the users using Shopify in "auto-mode" installing and uninstalling and no need to think about it anymore, completely disappointed.

I had to add 5 stars because 4 or less they don't let you submit a review, just for your information, but I wish to give 1.