Ipothecary
United States
Reviews (5)
Multi-functional customer analytics app. I can see how my customers interact with the website, allowing me to change features around. What looks good vs. what IS good will always be two different things; this app allows that type of transparency. Implementation was easy. I was able to have it up and running within a couple of hours of just poking around. My only critique is I would like to dashboard's timezone to be adjustable. Overall absolutely solid and extremely helpful.
Developer reply ·
Thank you for such kind words! The heart of our mission at Lucky Orange is to provide businesses with insights into customer interactions, enabling Shopify merchants like yourself to make meaningful changes. We're thrilled that you found our implementation process to be easy and straightforward. We're here should you need any assistance, and thanks again for your review. Cheers - Emilia from Lucky Orange
The Chat works completely fine. I wish it had more customizations. For example: If we had any way to help/assist customers with what's already in their cart, such as adding different quantities, adjusting pricing, adding more customer service to the experience. I also would like to see a different away message based on the day of the week or time of day. Still very glad to have this function in the shop. Easy to install and easy to use.
Developer reply ·
Hi there, Ipothecary. Thank you for taking the time to leave us a review for Shopify Inbox! We appreciate that you've left us some feedback for the app. We're always looking to improve Inbox, so I'm happy to let you know that I'll pass this information along to our Product Team for their consideration. I can't promise what the result of your feedback may be, but you can trust that the team will be aware of it! Thanks again! -Imogen, Shopify Support
Very user-friendly and quick to get rolling. If you want to automate or expand your discount capabilities, I recommend this. This works with old themes but may require some small adjustments, BUT their customer support is top-notch and can fix it quickly. This is a great way to add that "impulse" purchase feel in an e-commerce space.
Developer reply ·
Hi Ipothecary, Thank you for choosing our app and for putting your trust in us. We are grateful that our support could be of service to your business. Your generous words keep us motivated and help us continue to deliver great support seamlessly. We are here anytime you need us. All the best!
This is a great way to create that retail impulse rack-style purchase at checkout on Shopify. Setting it up can be a little tricky at first, but the carthook team has the white-glove approach to ensuring you are utilizing their program to the fullest potential. Highly impressed by their level of personalized assistance. Since implementing and redesigning our funnels we have seen over 100k in sales from this program. Worth it.
The automated reports in the morning and the app's simplicity are extremely helpful. Their customer service has been great. I'm excited to build more of my processes with them.
