Florentine Gold
Australia
Reviews (6)
great customer service, amazing app!
Great app, very kind support, they even extend the customer service for a custom feature we want on our website.
Thanks so much for your help with everything :)
Thank you for all you help Sibi. It really helped having the step by step help through Shopify, your app and service has been second to non :)
I had some issues with the blocks on our website not working correctly and reached out for support. The response was quick and incredibly helpful. Rio, the founder of Puco, was not only prompt in assisting me but also very thorough in explaining the steps needed to resolve the issue. He even provided a detailed tutorial link that made the process much easier. Our website developers had added some content incorrectly, which we couldn’t edit. Rio explained that the FAQs block currently supports only one content for all product pages. He guided me to the "Section list" and "FAQs Block" for editing. His assistance was clear, and he patiently waited for me to check if the solution worked. Despite the block not supporting different content for each page, Rio’s support was invaluable. His dedication and personal touch made the experience even more meaningful. I was more than happy to leave a 5-star review for his app, understanding how much it meant to him and his business. Overall, Rio's support was outstanding, and I highly recommend Puco for their excellent service and genuine care for their customers. Thank you, Rio, for your time, support, and the best wishes for our family business!