MASA Chips

Some annoying limitations in the ui (e.g. can't insert a new block in between two existing ones-- it branches off the parent block) but very functional overall and solved my problem

Neil genuinely cares about his customer. He is always available to help when you need, takes suggestions, and actively works to make his app more seamless.

It's like klaviyo, but customers can't ignore it. The team is truly whiteglove and very intelligent, they know what they're talking about and it's a pleasure to work with them

Alia is the first saas company that has ever cold emailed me with a pitch I found interesting. It's for a problem everyone faces, which is how to increase the number of email/sms list signups on the website. The generic klaviyo discount popup only goes so far. Instead, Alia encourages customers to learn about the company, in exchange for a higher than typical discount. I was only hesitant because setting up new tools is always a pain, but the team held our hand every step of the way and collected good data to compare to our previous baseline. With such a captive audience, it's easier for us to pitch what makes our product good, and the results speak for themselves-- our opt in rates now crush the klaviyo popup.

Allows you to tag pre-order orders and sets up within minutes. I don't like how the product page loads the add to cart button first, and then half second later you can see it switch to pre order text Other problem is that you have to ask them to remove the branding, they don't have a paid version so I'm not sure what's going on with that Lastly when you disable a pre-order, it does not revert the products' "continue selling when out of stock" setting to what it was before the pre-order was enabled.

Kind of challenging to use, and expensive (pricing is based on your shopify plan, not usage of the app itself-- kinda wild) but support is both responsive and helpful Also they could fix the load times of complex reports, especially for the amount we pay EDIT: their support kindly fixed the loading time issue by restructuring the report, working great now

Lets me configure almost any shipping rule I want easily. UI could use some work to streamline redundant button clicks, and there is an annoying thing with shipstation where the connection gets stale and I have to manually reset it But communication is great and support is helpful. Would not be able to run biz without it

great support, if you have a feature request they are great about adding it to the tool

Super helpful insights that I would never have otherwise We identified a big youtuber who was posting about us that we otherwise would have never discovered simply bc Kno was there asking