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PostPilot Direct Mail Platform

by PostPilot · launched

View in Shopify App Store ↗

Reviews (177)

★★★★★
Shopify

We've been working with PostPilot for the last year and a half and have had a great experience with them and the team. Isaac is a fantastic account manager - he has been an honest and strategic partner to us, and has helped us see strong results across campaigns.

David Protein · Over 1 year using the app
★★★★★
Shopify

PostPilot has been a great partner for our team. Abby is so supportive and helps us refresh campaigns, suggesting new ways to segment our audience, and helping us pivot when something isn’t working. We’ve seen strong results, and her support has made a real difference.

Art of Tea · Over 4 years using the app
★★★★★
Shopify

Working with Post Pilot has been a genuine partnership, not just a vendor relationship. Isaac and the team are incredibly reliable and consistently bring sharp recommendations and strategy to the table — they don't just execute, they think alongside us. We've seen stellar results across both prospecting and retargeting with direct mail, and that comes down to how hands-on they are: from segmentation to creative to strategy around new store openings, they're deeply involved at every stage. Their insights have directly translated into strong ROAS and revenue growth for us, and it's rare to find a partner this invested in our results as if they were their own.

Thirdlove · Over 1 year using the app
★★★★★
Shopify

Benchmade Knife Co. · About 2 years using the app
★★★★★
Shopify

PostPilot is an incredible partner. The team provides true white-glove service, is incredibly responsive, and makes every step of the process feel seamless. Nicole and the team are a pleasure to work with, and I always feel supported. Highly recommend!

Alpyn Beauty · Over 2 years using the app
★★★★★
Shopify

PostPilot has become an essential app in our DTC marketing stack. From an automations/flow standpoint as well as results dashboard, it truly functions like a Klaviyo or Meta, but for direct mail. Based on the results, I'm looking for ways to send more postcard flows as they have become consistent revenue-generating assets that require very little ongoing work by our team. Our account manager Horacio is always bringing great ideas on how we can get more out of the partnership.

Giordano's Nationwide Shipping · About 1 year using the app
★★★★★
Shopify

This app has changed out business in terms of retention. The staff, the user ability all of it. 10/10.

Axe & Sledge Supplements · 10 months using the app
★★★★★
Shopify

PostPilot has been an amazing tool for our marketing strategy, consistently showing great results rooted in strong strategic initiatives from our rep, Horacio. So far, the ROI has been strong and we're continuing to ramp up our use of PostPilot into the next year.

Pashion Footwear · 10 months using the app
★★★★★
Shopify

We love working with Horacio from PostPilot.

HULKEN® · 7 months using the app
★★★★★
Shopify

We’ve had a really great experience working with PostPilot, and Horacio, our Account Manager, has been a big part of that. PostPilot has given us another really effective way to connect with our customers beyond our digital channels. The platform makes it easy to build targeted direct mail campaigns, test different strategies, and reach customers at key moments in their journey. It’s become a valuable part of our retention and growth strategy. Horacio is always responsive, helpful, and proactive, and makes the whole process incredibly easy for our team. He’s great at sharing recommendations, identifying opportunities, and helping us get the most out of the platform. We’ve really enjoyed working with PostPilot and are excited to continue growing the channel with them!

Danger Coffee · Over 2 years using the app
★★★★★
Shopify

We have had a great experience piloting direct mail campaigns with PostPilot. They turnaround creative very quickly and the team has been great to work with throughout even answering my frequent one-off questions. Their dashboard UI is very intuitive. We will continue working with them after our trial as the results have yielded great ROIs.

Alen | Store · 5 months using the app
★★★★★
Shopify

We’ve had a great experience working with PostPilot and have felt very supported by our account executive. I’ve been managing direct mail campaigns for over a decade, and the space has certainly come a long way. PostPilot makes execution incredibly easy, with a strong suite of martech integrations that fit seamlessly into our existing stack. It works really well for us.

Lifepro · About 2 years using the app
★★★★★
Shopify

We’ve had a great experience with PostPilot. The platform is easy to use, the reporting is clear, and it has made direct mail a much more practical part of our marketing mix. The level of support from our account manager is outstanding, very responsive, proactive, and willing to help us think through new campaign ideas rather than simply providing the software. We’ve been able to test different audiences, offers, and creative approaches while having a team behind us that understands ecommerce and how direct mail can complement our digital marketing. Overall, PostPilot has been a great partner and I would definitely recommend them to other brands looking to add or expand direct mail.

FarmHouse Fresh · Over 1 year using the app
★★★★★
Shopify

We've gotten great results from several campaigns with PostPilot and have been truly impressed with their team. They are thorough, thoughtful, reliable, and very knowledgeable. Highly recommend.

XCVI · Almost 2 years using the app
★★★★★
Shopify

We love working with PostPilot and especially Mikaela. Such strategic and thoughtful partners who push our business forward.

Fresh Clean Threads · About 3 years using the app
★★★★★
Shopify

PostPilot has been a fantastic partner for our team. Taylor Casalanguida consistently brings thoughtful optimization recommendations, fresh testing ideas, and a proactive approach that helps us continuously improve performance. Her responsiveness, strategic thinking, and commitment to our success make PostPilot a valuable extension of our team. Highly recommend both the platform and the people behind it.

Liquid I.V. · Over 2 years using the app
★★★★★
Shopify

We've had tremendous success with PostPilot and have been impressed with both the platform and team behind it. We've seen strong, measurable results across campaigns - including a recent winback campaign that generated more that $408K in revenue at a 10x ROAS. What really sets PostPilot apart is their partnership - the entire team is incredibly responsive, proactive and strategic. They actively work with us to identify opportunities, test new approaches and improve performance making them a valuable part of our customer acquisition and retention strategy. Highly recommend for brands looking for a DM partner that combines strong performance, smart strategy and exceptional support!

Swanson Vitamins · 5 months using the app
★★★★★
Shopify

PostPilot has been an amazing direct mail partner and best in class. Their incrementality tracking is the gold standard. It makes decision-making easy. Taylor is the best CSM!

HexClad Cookware · Over 4 years using the app
★★★★★
Shopify

PostPilot has been a great partner to our brand! Mikaela S. and her team are deeply rigorous and have helped us scale our direct mail campaigns over the last 12 months!

Skylight · About 2 years using the app
★★★★★
Shopify

We’ve had a great experience using PostPilot. The platform has been a valuable addition to our marketing strategy, helping us connect with customers in a unique and effective way. It’s easy to work with, and we’ve especially appreciated having such a great support team behind us. Mikaela and team are responsive, helpful, and always willing to jump in when we have questions or need guidance. Overall, PostPilot has been a great partner for our team, and we’d definitely recommend their services!

Portland Leather · Over 3 years using the app
★★★★★
Shopify

Sketchy cancellation practices... BEWARE. I've signed up for them twice along the years for a brief period that I need to send postcards. Both times when I go to cancel my subscription that you're unable to cancel on your own, and instead send an email to their support email (which they never respond to unless you loop in an account manager) they request that I either hop on a call or fill out a form, which 4 emails deep they've yet to provide said form. They intentionally make it hard to cancel even after asking multiple times. Their cancellation practices are unnecessarily obstructive and inconsistent with their own marketing. “You can easily change plans or cancel at any time.” Edit: The co-CEO read this review and reached out to offer some free postcards. After I took him up on his offer to get some compensation for them wasting my time, he followed up asking me to "update" this review. This might be one of the reasons this is the only one star review. Take the reviews on this page with caution.

Proud Patriots · About 6 years using the app
★★★★★
Shopify

Such a great process, from initial call to flighting our first campaign. The Post Pilot team made everything not only easy, but also clear in terms of segments, measurement etc. We are already planning how we can expand the program.

Kulani Kinis · About 2 months using the app
★★★★★
Shopify

PostPilot has made direct mail easy, efficient, and effective for our small team. They've helped us plan and execute a program that truly delivers. The platform is intuitive, and we feel genuinely supported by our account rep, Julio, who is deeply invested in our success. In just a few months, we’ve seen some of our strongest direct mail ROAS from our PostPilot campaigns, and we’re excited to keep growing together.

Fulton Fish Market · 3 months using the app
★★★★★
Shopify

PostPilot has transformed how we handle direct mail. It removes the usual friction and replaces it with a buying experience that’s fast, easy, efficient, and backed by clear Shopify attribution that actually proves ROI. Special thanks to our account rep, Julio, who consistently provides clear and strategic recommendations for our goals.

★★★★★
Shopify

I've gotten some really great results running retention campaigns with PostPilot. I'm looking forward to creating some automations for the coming months and some standalone campaigns for testing some of our best audiences. You should give PostPilot a try!

Colorado Craft Beef · 4 months using the app
★★★★★
Shopify

Growth plan is a no-brainer. Post Pilot does all the work for you and the results are amazing! It really is a set it and forget it channel and has been a huge boost to my business.

Superfit Hero · 7 months using the app
★★★★★
Shopify

As a Director of Revenue, Post Pilot has been a game changer in terms of actual lift in our bottom line. We have specific automations that trigger repeat purchases and I can use the service to do targeted mailing campaigns. Physical mail is not dead in 2025. PostPilots platform makes it easy to set up campaigns and our CSM, CJ is worth her weight in gold! - Still one of the best apps on shopify and only getting better

Country Life Natural Foods · About 2 years using the app
★★★★★
Shopify

It’s been a great year so far working with PostPilot, and we couldn’t be more pleased with the results! They've made direct mail attribution seamless and powerful. Our account manager, Isaac, has been knowledgeable and invested in helping us succeed. We’re thrilled with how PostPilot has become an integral part of our marketing strategy and are excited to keep building on this momentum.

Grow Organic · About 1 year using the app
★★★★★
Shopify

Colleen Rothschild Beauty · 27 days using the app
★★★★★
Shopify

I'm not the easiest customer to please, but I have to say: PostPilot has gone above and beyond in getting my medium-sized business set up for direct mail. We've already had 2 video calls to walk through the process and finalize the designs (btw, they're STUNNING!), and I'm beyond excited to start getting mail sent out and customers converted. Their team has been professional, responsive, and truly invested in helping me succeed. I’m confident this is going to be a game-changer for my business!

Get Into The Limelight · 27 days using the app
★★★★★
Shopify

Had great results with this platform so far! Unmatched by any other ecom postcard marketing platform, for sure. I love their weekly email tips as well, the Drewsletter always has good marketing content.

Outdoor Hunting Lab · About 1 year using the app
★★★★★
Shopify

We've used Post Pilot for a few years now and we love it! Highly recommend if you're looking for other marketing opportunities outside of digital.

Porto's Bake at Home · Almost 2 years using the app
★★★★★
Shopify

We just started using Post Pilot (on their Growth plan) after hearing rave reviews, and could not be happier. The setup process was incredibly easy, and the Customer Success team did a great job tailoring things to our specific business needs. The designs were great, turnaround time was under a business day, and we are thrilled to be up and running so quickly. Highly recommend working with this company and their service!

Dirty Dog Farm · About 1 month using the app
★★★★★
Shopify

PostPilot has been an outstanding partner. Their platform is easy to use, and our account manager Isaac made launching direct mail completely seamless. He’s been incredibly helpful every step of the way- quick to respond, giving new ideas, and always on top of it. We’d highly recommend PostPilot to any brand looking for a smooth, effective direct mail solution.

Seager Co. · 5 months using the app
★★★★★
Shopify

We’ve had a fantastic experience with PostPilot since launching in November. From day one, we saw strong ROAS and have remained profitable ever since. The platform continues to deliver results, and we’ve been impressed with how consistent the performance has been. A special shoutout to our Customer Success Manager, Horacio, who has been incredible to work with—responsive, proactive, and truly invested in our success. The design team is equally impressive; they understand our brand vision and consistently provide high-quality creative with quick turnarounds and thoughtful suggestions. We’re so glad we partnered with PostPilot—it’s been a game-changer for our marketing strategy.

Jessica Simpson · 11 months using the app
★★★★★
Shopify

We started using Post Pilot in Q3 of last year & we quickly saw efficient results & we are able to meaningfully re-engage with our customers and scale LTV at a high ROAS. We've enjoyed working with the team on different creative and promo concepts for each campaign and are excited to test into new tactics this year.

Woolly Clothing Co · 11 months using the app
★★★★★
Shopify

We have been using PostPilot for almost a year now, and we have been more than impressed with our results, and service. We are continuing to build out new automations and see success. Horacio has been great to work with.

Vitality · 10 months using the app
★★★★★
Shopify

Love how easy it is to increase engagement and touchpoints with our customers in a very customizable way. Segmentation is a breeze. What is even better is that their support team is amazing. Love the video messages from Tom and the team. Oh and our very first campaign has a positive return. #RunTheDay

Run Gum · Over 5 years using the app
★★★★★
Shopify

PostPilot has been a game-changer for our marketing! Their team makes it easy to create beautiful, targeted postcards that actually drive results. Highly recommend if you're looking to boost customer engagement in a fresh, personal way

Jon Hart Design® · About 1 year using the app
★★★★★
Shopify

Great app, team is very responsive and able to make unique campaigns. I use at least 4 months a year around our high season and it's been a great added outreach to our marketing mix

LaBellePerfumes · Over 1 year using the app
★★★★★
Shopify

PostPilot has been a great addition for our marketing! The platform is intuitive and delivered amazing results—but what truly sets it apart is our amazing, dedicated Account Manager Marina. Her honest feedback and strategic insights helped tremendously in refining our campaigns for optimal performance.

Buttercloth · About 1 year using the app
★★★★★
Shopify

2025 review Update: We are still super pleased with PostPilot, great results & very satisfactory follow-through + attention to detail from our account manager (Marina). Thank you! ---- Post Pilot ROI has been great! Def worth the pro service. Would highly recommend to anyone with an e-comm business.

Bhu Foods · Over 2 years using the app
★★★★★
Shopify

PostPilot has been such an easy solution to implement and is driving immediate results with proof of incremental lift. Also has a great team of both designers and my CSM's Tristin and Mikaela!

For Love & Lemons · Over 1 year using the app
★★★★★
Shopify

We've used PostPilot for several years now, and they've played an integral role in our retention and acquisition initiatives. The platform makes it easy to track performance and compare results, especially given their integration with Shopify. Plus, their customer support is top-notch; our CSM's Mikaela and Tristin are quick to respond, strategic, and a pleasure to work with. Through lots of testing, we've landed on a strategy that works well for us and delivers strong results on IROAS; this has been a significant win for our company!

Dr. Squatch · Almost 3 years using the app
★★★★★
Shopify

Love working with Post Pilot, they make it so easy to plan campaigns, hold hands from creative to reporting and the platform integrations with Shopify and Klavyio are a huge plus. As an added bonus, customer service is excellent, big shout to Tristin and Mikaela!

BARK · 8 months using the app
★★★★★
Shopify

We've been using PostPilot for 7 months and have been impressed with the price, service, quality, and dashboards from day 1. I personally really appreciate their design service, alleviated the work on our internal creative team. One off sale sends are great, but we've also already integrated mailers into nearly 20 automations so we're able to tailor messages based on customer actions and rely less on discounting. Highly recommend! You're likely to be blown away by the ROI!

Sleep Doctor · 10 months using the app
★★★★★
Shopify

We’ve been using PostPilot for a while now, and the results have been nothing short of amazing. As a brand constantly seeking meaningful ways to reconnect with customers, PostPilot has provided an incredibly efficient, scalable, and cost-effective solution for direct mail marketing. The platform is intuitive and easy to use. From designing eye-catching postcards to setting up automated campaigns. The customer support and management is top-notch. The PostPilot team truly cares about helping their clients succeed. They're proactive, responsive, and full of great suggestions to optimize campaign performance. Plus, having a team that understands eCommerce and integrates directly with platforms like Shopify has made implementation a breeze.

People's Choice Beef Jerky · Over 1 year using the app
★★★★★
Shopify

The Post Pilot team is great to work with and we are excited to be sending mail to our top customers. Easy to get set up and there's amazing analytics on the backend as well. Highly recommend.

Premier Bidets · About 2 months using the app
★★★★★
Shopify

As Head of Growth Marketing, I’m constantly looking for high-leverage ways to drive retention and LTV without adding more to our team's plate. PostPilot has become one of our most effective channels. It’s shockingly easy to set up, integrates seamlessly with Shopify, and lets us trigger campaigns based on real customer behavior. We’ve seen solid returns, especially with winback and post-purchase flows. Honestly, it’s one of the few platforms that delivers both automation and real-world impact. Highly recommend it if you're serious about lifecycle marketing. As a plus their team has been really great to work with and often will take a lot of the designs and segmentation work off our plates.

Brightland · Almost 2 years using the app
★★★★★
Shopify

Great additional touch point to add to your retention stack with a team that supports you along the way. The Klaviyo integration makes all the segmentation really intuitive and let's you get surgical with the sends.

Rylee + Cru · Over 1 year using the app
★★★★★
Shopify

Working with Taylor at PostPilot has been nothing short of transformative for our business. She doesn't just manage our account—she elevates it with strategic thinking and a genuine commitment to our success. Taylor has been instrumental in scaling our operations through thoughtful direct mail strategies, consistently bringing fresh opportunities that align perfectly with our growth objectives. What truly sets her apart is her solution-oriented approach; no matter what challenges arise, she arrives prepared with creative answers and new possibilities to explore. Her partnership has become an invaluable asset to our marketing efforts, and the impressive results she's helped us achieve speak volumes about her expertise and dedication.

CLEARSTEM · Almost 3 years using the app
★★★★★
Shopify

PostPilot has played a crucial role in our retention efforts with targeted direct mail strategies that synergistically work alongside our CRM efforts with Klaviyo and Attentive. If you're considering direct mail, PostPilot is the partner for you. They are reliable, strategic, and very low lift on the brand side to get this across the finish line.

RMS Beauty · Almost 2 years using the app
★★★★★
Shopify

We've really enjoyed working with Postpilot and creating engaging ways to communicate with different customer segments via direct mail. Mikaela at Postpilot is our account manager and it feels she is an extension of our team. She is dedicated to our success, comes up with wonderful ideas and helps execute our strategy and achieve our goals! The platform itself is very easy to navigate too.

WONDERSKIN · About 1 year using the app
★★★★★
Shopify

We were initially hesitant about direct mail marketing, but partnering with PostPilot has proven to be a highly effective decision. Their team has consistently delivered strong results and exceeded our expectations. What truly distinguishes PostPilot is the caliber of their team. From the outset, our account managers have been remarkably engaged, responsive, and strategic. They’ve taken the time to truly understand our brand, offering thoughtful guidance and continuously refining our campaigns for maximum impact. It’s clear they operate not just as a vendor, but as a true extension of our internal team. For brands focused on retention and meaningful customer touchpoints, PostPilot is a standout partner we confidently recommend.

Miss Me · 12 months using the app
★★★★★
Shopify

PostPilot has been a fantastic partner for our direct mail campaigns. Their platform is easy to use, and the support is top-notch. We’ve been especially impressed with the dedicated account reps—they're knowledgeable, proactive, and always looking for ways to improve campaign performance. The design team is equally impressive, consistently delivering high-quality creative on tight deadlines. We truly value the level of service and expertise PostPilot provides. It’s been a great experience all around.

cpap.com · 12 months using the app
★★★★★
Shopify

PostPilot has been a game-changer for our marketing strategy. With their support, we were able to successfully scale our Direct Mail channel, and the ROI has been very strong. The platform is easy to use, and the team, especially our account manager, Yekaterina has been fantastic from setup through execution. PostPilot offers the kind of targeting and segmentation you’d expect from top-tier digital platforms, but through the power of print. Highly recommend them to any brand looking to diversify their acquisition or retention strategy.

Anastasia Beverly Hills · 6 months using the app
★★★★★
Shopify

PostPilot has driven measurable incremental ROAS for us as a brand, reaching new audiences while activating existing prospective and lapsed audiences. In addition to performance, they have been easy and seamless to work with, allowing us to easily scale up or down our outreach across audiences. Highly recommend.

John Hardy · About 1 year using the app
★★★★★
Shopify

The best around. Great team, rates, product. Can't recommend more highly.

Miracle Brand · Over 1 year using the app
★★★★★
Shopify

We've used PostPilot for years, but previously had to use a manual method to matchbook. However, it's so much more streamlined now that we can use the integration with Shopify + PostPilot. We have a lovely dashboard that reports in real time that feels worlds above what we were using before. It integrates seamlessly with UCC's in our Shopify store, too, which is another huge plus for us. The PostPilot team has always been wonderful to work with and our account manager, Marina, is positive, helpful & transparent -- frequently giving us ways we can further take advantage of their program. Now that we are using the Shopify integration with PostPilot, it opened up even more options for us that were unavailable with our previous website host. We can't wait to continue to advance our direct mail with PostPilot.

The Healthy Place · 2 months using the app
★★★★★
Shopify

PostPilot has been an incredible LTV, Retention, and more recently Acquisition partner for our brand! Not only is their team strategic in their approach and quick to implement, we love having them as a true partner for our goals. Direct Mail is a growing channel for us and we wouldn't have been able to do it without PostPilot!

Petite Keep · Over 1 year using the app
★★★★★
Shopify

We've been very pleased with the results of our campaigns with Post Pilot. It's been a fantastic way to connect with our customers, and the response has been super positive. A special shoutout to our Account Manager, Marina, who always goes above and beyond to ensure everything runs smoothly.

Barker Beds · Over 2 years using the app
★★★★★
Shopify

PostPilot has been amazing to round out our marketing initiatives. There are so many opportunities that integrate with what we're doing in Klaviyo and Yotpo. Our account rep, Horacio, makes things super easy and truly provides a concierge-like experience. This is a must have!

Better Way Health · Almost 3 years using the app
★★★★★
Shopify

PostPilot has been a game-changer for our acquisition and retention efforts. Their platform offers multiple smart strategies to re-engage inactive customers, and their top-notch design team consistently brings our campaigns to life with high-impact creative. We've seen a noticeable lift in performance across the board. PostPilot has truly been a huge boost to our marketing results.

Grass Roots Farmers' Cooperative · About 3 years using the app
★★★★★
Shopify

If you're not doing direct mail marketing, you're falling behind. PostPilot has skyrocketed our retention and allowed us to reach our customers in a totally new, and fun way. The ROI is undeniable. What really sets them apart is their team. Our account reps have been incredibly hands-on, responsive, and proactive since day one. They take the time to understand our brand, guide our strategy, and optimize every campaign we launch. It doesn’t feel like we’re working with a platform—it feels like we’ve got an extension of our internal team. Highly recommend them if you’re serious about scaling through retention and creating a new touchpoint your customers will actually notice!

LGND SUPPLY CO. · 4 months using the app
★★★★★
Shopify

We expected PostPilot to be one of the least efficient marketing channels for us... and it turned out to be the most efficient spend in our business (a consistent ~22x ROAS). Sitematch targeting has been really great - I'm genuinely impressed. To top it off, our account manager Piper is a legend and she's been super helpful since day 1. Highly recommend giving this a shot if you're on the fence!

Sven & Son · 12 months using the app
★★★★★
Shopify

PostPilot has been a fantastic addition to our retention strategy. The direct integrations with Shopify and Klaviyo make segmentation seamless, and it’s a great complement to our email and SMS programs. Our winback campaigns have delivered strong, incremental ROAS. Their client services team—especially Michael—has been a true strategic partner, always responsive and collaborative. Plus, their creative team takes on the design lift quickly and on-brand, which has been a huge help to our internal team. Highly recommend!

Health-Ade · 10 months using the app
★★★★★
Shopify

PostPilot is one of the most powerful tools in our retention arsenal. The platform is incredibly intuitive and integrates seamlessly with all the major players in our stack. From Klaviyo to Shopify to Segment, everything just works. Beyond the tech, the team is top-notch. Our CSM Piper is a true pro, sharp, strategic, and always a step ahead. She consistently brings smart recommendations to the table and makes every interaction feel valuable. Whenever we have a question or need support, the PostPilot team is fast, thoughtful, and genuinely helpful. If you're serious about building a real connection with your customers, PostPilot should be at the top of your list. Highly recommend.

Clocks and Colours · Over 2 years using the app
★★★★★
Shopify

PostPilot makes it wonderfully simple to bring our brand's warmth into mailboxes across the country. Austin and the whole team are responsive, insightful, and a pleasure to work with. The design team consistently knocks it out of the park, capturing the spirit of our brand with every card. We're seeing strong ROAS, and the platform feels like an extension of our own in-house marketing.

Vermont Teddy Bear · 7 months using the app
★★★★★
Shopify

PostPilot has been a game-changer for our retention and storytelling strategy. Their team makes it incredibly easy to create personalized, on-brand postcards that genuinely connect with our customers. The team is proactive, collaborative, and always thinking one step ahead—which has helped us turn direct mail into a powerful channel for both surprise-and-delight moments and strategic campaigns. Highly recommend them to any brand looking to bring real-world touchpoints back into the customer journey.

Stoko · 7 months using the app
★★★★★
Shopify

One of the best services we've used! The product itself is a huge success allowing us to easily and quickly mail our audience. The team in postpilot is above and beyond - professional, quick, available! My only complaint to myself is not using it earlier...

Alembika U.S. · 9 months using the app
★★★★★
Shopify

PostPilot has been an incredible partner in helping us elevate our retention efforts. Their platform is easy to use, and their team’s strategic guidance—especially from our rep, Christie—has made a real impact. Plus, their design services understand our brand so well—it feels like an extension of our own team. Highly recommend to any brand looking to add direct mail to their marketing mix.

MaryRuth Organics · About 1 year using the app
★★★★★
Shopify

PostPilot has been a great direct mail partner for us since we launched with them at the beginning of last year. We switched from another provider and the onboarding was seamless. The account team is great and always there to lend a hand and offer recommendations. The platform is easy to use and understand and the integration they have available with Klaviyo and Shopify just makes things really easy for us. Prices are also competitive and we've seen success in growing our programmatic campaigns. Overall, it's a great option for those looking for a direct mail partner.

Lalo · About 1 year using the app
★★★★★
Shopify

Love this direct mail service for several reasons: 1. Direct integration to Shopify and Klaviyo makes it easy to segment customers 2. Our retargeting direct mail has a great ROAS 3. Great client services. I wish all my account managers across my tech stack were as great at Horacio!

Laird Superfood · About 3 years using the app
★★★★★
Shopify

Amazing customer support/service team/design team and very simply platform for managing campaigns. Highly recommend!

HAIRLOVE · 10 months using the app
★★★★★
Shopify

PostPilot consistently provides the best ROI of our marketing channels. Taylor and the team are professionals at the top of their game. Incredibly proactive with a great team of designers. Highly recommended.

Cheese Brothers, Inc. · Almost 3 years using the app
★★★★★
Shopify

This was a great, user friendly app for creating and tracking our direct mail campaign. The PostPilot staff, Lauren specifically, was so helpful as we launched and optimized our campaign. Would definitely recommend Postpilot for any brands thinking of trying direct mail!

Erno Laszlo · 7 months using the app
★★★★★
Shopify

Post Pilot has been a super easy partner to set up our direct mail program. Our account manager Yekaterina was phenomenal in her set up and delivery of program success. They can work with budgets of all size and have every type of campaign and targeting you would traditionally find in digital ads. Would recommend them (and have) for anyone exploring a direct mail program.

P.J. Salvage · Over 1 year using the app
★★★★★
Shopify

PostPilot has helped us scale our Direct Mail Program with real time tracking, quick lead times, and great incremental results. They have stood out as a solution to help digitize a channel that historically struggled to compete with other digital marketing efforts. PostPilot is great to work with and the team has been very helpful since we started with them.

Cozy Earth · 10 months using the app
★★★★★
Shopify

We've been using email, sms for years for our ecomm business and working with Postpilot was extremely easy to get going with print mail. We had weekly meetings with the same person on their team who was a huge help in conceiving ideas for us, strategies and implementing the campaigns. I was suprised how little work it took on our end thanks to Postscript taking on so much of the work. Current customers receiving a physical promotion in their hands definitely woke them up and we heard from many they liked it and it sat in their house reminding them about us long after their phone was put down or computer turned off so I think it was a good compliment to our existing digital marketing.

J skis · 12 months using the app
★★★★★
Shopify

We first started working with PostPilot in 2022 and it's been great! The design team does great work. The Account Managers are always very helpful and quick to respond. If you're looking for a company to handle your direct mail channel, PostPilot is the best option out there!

Grinds Coffee Pouches · Over 2 years using the app
★★★★★
Shopify

PostPilot is amazing! It consistently delivers a ROI of at least x8, and the team's speed and responsiveness are really really fast. They execute quickly and provide valuable insights to optimize your campaigns. Our account manager, Michael, is a rockstar—always on top of everything. Highly recommend PostPilot for any marketer looking how to grow your brand.

Upway United States · 3 months using the app
★★★★★
Shopify

Working with the PostPilot team has been a fantastic experience. Their guidance has been incredibly impactful, and the results speak for themselves. I highly recommend them!

Goldfaden MD · About 2 years using the app
★★★★★
Shopify

We've been using PostPilot for a little over a month and have seen immediate good results (over 7 ROAS) with our initial Winback campaign. Very happy with our rep, Austin, as well as the design team for their excellent work. The "done for you" service is exceptional. Our team doesn't have to spend time on strategy or design. We simply give feedback and approval. It's an easy win and we're very glad we signed up. Highly recommended.

Frostbeard Studio · 10 months using the app
★★★★★
Shopify

its the best app for direct mail and great customer service

The Nerve Brand · About 2 months using the app
★★★★★
Shopify

The post-pilot team has always been incredibly helpful at getting campaigns setup and then turning those into automations and ongoing success. Highly recommend anyone working with them and using their service. Randall is also a fantastic account manager. Maybe too good - he won't stop bugging us with new ways to improve results.

Live Bearded · About 5 years using the app
★★★★★
Shopify

Our partnership with PostPilot has enhanced our campaign effectiveness, delivering results that exceed our expectations. By seamlessly integrating their team with ours, we provide the content while they handle card creation and mailing preparation. We can't imagine not having this valuable resource today with a dedicated account rep who is always ready to address any issues.

Bee Inspired · Almost 3 years using the app
★★★★★
Shopify

It's like klaviyo, but customers can't ignore it. The team is truly whiteglove and very intelligent, they know what they're talking about and it's a pleasure to work with them

MASA Chips · 4 months using the app
★★★★★
Shopify

We are so pleased with the results we've seen from our PostPilot campaigns! Launching direct mail for the first time was a huge unlock for our business and has really helped diversify our sales channels and former over-dependence on digital ads. Our account manager Jané Riley is wonderful to work with, alway quick with communication and a great strategic partner. I highly recommend PostPilot for your direct mail needs - they make the process so easy and we saw a return on investment immediately. The channel keeps growing and growing and has been one of the best strategic decisions we've made this year.

IMBŌDHI · 9 months using the app
★★★★★
Shopify

Amazing team to work with and have led very impactful direct mailer campaigns for our small bis!

Frankie's on the Park · 7 months using the app
★★★★★
Shopify

We've been using Post Pilot since 2022, and the platform has made significant strides since then. They genuinely value product feedback and are quick to implement improvements. For example, when we first started, they didn’t offer holdout groups, so we had to manage that manually—a challenging task. Now, they provide holdout groups, which has been a fantastic addition and great to see incremental lift. Their design team is great. We have strict brand guidelines, and they are able to keep up and meet our standards. It usually takes 1-2 iterations needed to finalize the creative. One improvement I’d love to see is the ability to adjust the attribution timeline, which is currently fixed at 60 days. The team is very responsive, helpful, and communicative. I recommend giving Post Pilot a try.

Nomad · About 2 years using the app
★★★★★
Shopify

Postpilot is the premier service for sending direct mail -- and our rep, Randall, is great! They are fabulous and a great way to add another channel to your marketing efforts.

Svaha USA · 8 months using the app
★★★★★
Shopify

We are very pleased with Post Pilot. Our account person Jane' is very responsive and offers insights on the performance of our campaigns which is super helpful. PostPilot is a great addition to our digital marketing mix.

Jocko Fuel · 4 months using the app
★★★★★
Shopify

We've seen amazing results from PostPilot, along with incredible support from their team. Just amazing all around. Shouts out to Piper!

Alitura · 10 months using the app
★★★★★
Shopify

I have been continuously impressed by the capabilities and the team over at PostPilot (Drew is our account rep, he's great). It's rare that a Shopify App deserves 5 stars, but because of the benefits x price x team over at PostPilot, it's a no brainer.

Intelligentsia Coffee · About 1 year using the app
★★★★★
Shopify

Marina our account rep has been a true star and feels very much like a team member for us. Great product, exceptional customer service.

Heidi Carey · Over 1 year using the app
★★★★★
Shopify

Post Pilot is incredible for our business. Tori is amazing to work with and is always willing to help with any of our requests. We have seen incredible results with Post Pilot as compared to other providers. We can't recommend them enough.

Southern Tide · 5 months using the app
★★★★★
Shopify

This app is awesome. Seamless integration and also drives a ton of revenue! We love it.

Charming Charlie · 4 months using the app
★★★★★
Shopify

Julio and the entire PostPilot team have been absolutely fantastic to work with and I could not be happier with the results!

SimplyCuteTees · 10 months using the app
★★★★★
Shopify

Great tool! Our rep Taylor is fantastic and makes managing a new channel a breeze!

Primal Harvest · Almost 2 years using the app
★★★★★
Shopify

Super pleased with the results we've seen from PostPilot! Direct mail has surpassed all our expectations from a ROI perspective, and our account manager (Yekaterina) has been amazing to work with! This is a must-have addition to any digital marketing mix, and a great supplementary tool for email & SMS.

Revant Optics · 5 months using the app