KNO Post Purchase Surveys
by KnoCommerce Inc · launched
View in Shopify App Store ↗Reviews (118)
Love KNO! Highly recommend no matter what stage you are at. Has helped us with persona research, mapping out retail strategy, new product development and so much more.
Easy to install and use! KnoCommerce staff is always helpful and replies immediately.
For our small brand, we knew that word of mouth was our strongest conversion channel but actually seeing the data from KnoCommerce has been really insightful. We weren't sure if customers would actually fill out post-purchase surveys and we've been shocked by the participation and feedback we've gotten on our website. Highly recommend.
Great app! We do a few post purchase surveys and pull very valuable actionable data from them. Definitely recommend.
Sid from customer support is awesome and really helped us trouble shoot through some issues we were facing. Happy to be working with them daily. Give it a try!
It’s been one week since we signed up with KnoCommerce for our post-purchase survey, and although it’s still early, we’ve had a great experience so far, especially with onboarding thanks to Sid. He walked me through setting up the post-purchase survey, connecting everything to Klaviyo, and shared additional helpful tips along the way. I’m also planning to meet with him for another session to set up a product recommendation quiz. Excited to see the results from both the survey and the quiz!
Great customer support and integrations with platforms that our retention team uses. Also, one of the best AI chat bots that I've ever used. Gave extremely clear instructions and didn't hallucinate
Highly recommend this app it’s been amazing and their integration with Shopify flows has been really insightful. When someone leaves a specific response on a survey, I can make sure that members of my team get a slack message or an email right away and I’m also able to assign order tags oHighly recommend this app it’s been amazing and their integration with Shopify flows has been really insightful. When someone leaves a specific response on a survey, I can make sure that members of my team get a slack message or an email right away and I’m also able to assign order tags or customer profile tagsr so that I can also build logic into our CRM. The support team has been extra amazing, Sid, especially.
We’ve had a great experience with KnoCommerce and especially with Sid from their support team. The platform has been incredibly valuable for helping us better understand customer acquisition and post-purchase behavior, and the team has been extremely responsive whenever we’ve needed help. Sid went above and beyond helping us refresh and rebuild our post-purchase surveys, set up conditional logic correctly, and guide us through Klaviyo integration so responses sync directly into customer profiles. Everything was handled quickly, clearly, and with a very hands-on approach. What stands out most is how proactive and thoughtful the support feels. Instead of just answering tickets, they genuinely help improve your setup and workflows. Highly recommend KnoCommerce for any Shopify brand looking to improve attribution, customer insights, and post-purchase data collection.
We've had a great experience using KNO for post purchase surveys. It's easy to use, and allows us to gather meaningful data about our customers. We're excited to start using their NPS feature as well. The customer support at KNO is amazing, we always get a timely response, and their team is very helpful.
We've been with KNO for a while and have nothing but good things to say. The price is right, the quality of service is great, and we're able to get some great insights with our surveys.
This app has been excellent for us and helped us unlock many A/B tests for our funnels. One of the most valuable assets in our tech stack for sure!
We’ve been using KnoCommerce as our post-purchase survey platform across both Groomie and GroomieHers, and it’s become a critical part of how we understand our customers and make smarter marketing decisions. The platform makes it incredibly easy to collect meaningful post-purchase data, but what really sets KnoCommerce apart is the team behind it. They’ve been extremely hands-on in helping us build and refine our surveys so we’re not just collecting data but instead collecting the right data. The insights we’re getting are directly influencing our creative strategy, targeting, media buying, and overall growth. We’ve even used KnoCommerce to help guide our TV advertising strategy. By asking customers what channels they watch and the types of content they consume, we’ve been able to make more informed decisions on where to allocate our TV budget and how to tailor creative for those environments. That level of insight has been incredibly valuable as we expand into new channels. A special shoutout to Sid, who has been amazing to work with. He’s gone above and beyond in helping us get the most out of our surveys, from structuring better questions to advising on how to sync survey responses into Klaviyo. That integration alone has been a game changer for us, allowing us to segment our email flows more effectively and personalize messaging based on real customer insights. If you’re looking for a survey platform that goes beyond basic attribution and actually helps you turn customer feedback into actionable growth strategies, KnoCommerce is a no-brainer.
Big fan of KNO Post Purchase Surveys. We've been on the lowest level plan for several months and it has been well worth the cost for the 3-question survey. Everything works exactly as you'd expect it to - not always the case with Shopify apps. This one gets recommended all the time for good reason. Don't do any more research - KNO is the post purchase survey app you need.
I have had a wonderful experience with KNO Post Purchase Surveys. They were recommended to me by an email marketing firm and they have helped me set up a few customer surveys that were detailed and difficult, it would have taken me forever to figure it out but they set it up for me. Great customer service and great insights!
Super easy to use, update, and gather amazing 0P data from. The team is really responsive, and pricing is very fair.
The best survey tool! We have had a great experience and the support team has been wonderful!
Muy buena aplicacion , facil de manejar , perfecta para la etapa en la que estamos =)recomendada
great support from the team as we prepped for our launch at k2o, excited to see how the knocommerce data helps drive our decisions in the business!
KnoCommerce has been an incredible asset across our five Shopify stores. The platform is easy to use, highly flexible, and delivers the kind of zero‑party data and attribution clarity we simply couldn’t get without a post-purchase survey. What truly sets KnoCommerce apart is their team. Their commitment shows in every interaction, from demos to monthly check‑ins. They don’t just provide a tool; they are a partner invested in our success. We’ve gained clearer insights, stronger segmentation, and better decision‑making across all our brands. If you’re serious about understanding your customers and improving your marketing performance, KnoCommerce is a must‑have. Highly recommend.
KNO makes it ridiculously easy to collect customer insights without turning survey distribution into a whole project. Love how lightweight it issets up in minutes and actually gets responses. Our team's already uncovered some golden feedback we didn't know we were missing. If you want to stop guessing what your customers think, this is it.
so far so good, we are gaining some good insight into our customers from our surveys.
I am finding this app really useful in gathering valuable insights from our customers. Installation and survey set-up is easy, as it making updates to the surveys. I'd recommend.
Good company, good customer service. Provides great value for post purchase surveys.
Customer service is excellent. Whenever I have questions, they respond immediately and work on the problem. Reporting/data exports could be improved in some ways.
Developer reply ·
Thank you so much for your review! We're always working to add more powerful reporting so will reach out for specific feedback on what you'd like to see. :) -Jeremiah
keeps logging me out inspite of successful payments and support takes aaaages to respond - even for super urgent issues.
Developer reply ·
Hey there! Apologies, we had a bug yesterday that caused this annoyance. It's fully resolved, but I'm very sorry. :( In terms of response time, our team is based in the Americas so looks like that timezone difference got us. Emailing you to get you into Slack!
With Kno we're able to *easily* gather actionable insights directly from our customers; solving pain points, enriching their data, and understanding attribution. I Kno these guys will continue to innovate for brands seeking to hear directly from their best critics & fans! The team are incredibly supportive and we're grateful for this partnership :)
So far so good. Easy to use and effective way to learn more about our customers.
Incredibly useful. There is no better source of truth than your own customers and KNO does it in a clean and customizable way. And if you ever have questions, they're great at helping you figure out how to do what you want to do. Great tool!
The best app for customer insights. Excellent, proactive customer support as well!
Kno Commerce has been a real added value in our customer analysis. Thanks to the teams for their responsiveness and professionalism.
Très bonne expérience, les données sont faciles à lire et à analyser Les équipes sont très réactives
KNO has been a great post purchase solution for us, the UI and customer experience has been the best we've used. It's good to have a tool that we don't have to worry about. Happy to be a partner and grateful for the support from our KNO team.
Tried to use to ask first time customers where they hear about us (template in their free campaign/ examples above), spent 20 minutes setting it up only to find that filtering to only ask new customers would be using an "audience" and would require the $120/ month plan. Grapevine does this for $15/ month at scale. Fairing also reasonable and great to work with. Nothing makes me more aggrevated than having my time wasted deceptively.
Developer reply ·
Sorry to hear you were upset by this and I can relate to frustration by wasted time. Unfortunately we do have to set limits on our free version and that is one of the limits. Shopify does not give us enough space to specify everything that is excluded from each plan... Also next time please keep your language and treatment of my team more professional. On our end we'll work to make these limitations more obvious in the sign-up process. Definitely hear you on the frustration. - Jeremiah
Everything about this is easy to use. From building to reporting on surveys, it's intuitive and effective. We are very happy - KNO makes learning about our customers experiences a breeze!
We've tried several post purchase survey apps and KNO has been the the best by far. The team is extremely responsive and they're constantly rolling out new features. Our company has been able to use data from our KNO Post Purchase Surveys to make more educated marketing decisions, improve customer experiences, and give data driven feedback to our product team.
An agency we work with recommended this app and we've been using it for about a year. Super simple to set up and we get great data. Their support is beyond excellent... shockingly good! What more could you ask for?
Can't believe we didn't install this on day one - fascinating insights coming in so quickly. I also appreciate the support; we've received a lot of guidance on setup and best practices during our onboarding.
Super helpful insights that I would never have otherwise We identified a big youtuber who was posting about us that we otherwise would have never discovered simply bc Kno was there asking
Great app overall - Easy to set up in minutes and works perfect in checkout
Utilizing a post-purchase survey is an essential component of our analytics toolkit. Knocommerce has proven to be the most user-friendly and effortless platform to integrate. Their customer support is exceptionally responsive and helpful. I can't endorse Knocommerce strongly enough. Pro Tip: Don't miss out on their newsletter—it's packed with invaluable insights.
KNO is easily the best value app on the Shopify store. We get so many insights from our customers through various post-purchase surveys, NPS, and general surveys with our customers timed across their journey. These insights govern many of the decisions we make daily. KNO is a must-have for every Shopify brand.
KNO isn't just a shopify app I like using ... it's a non-negotiable to have on our store. This is especially the case for us because we have a long consideration window, so while the lot MTA click data we get from our attribution tool is helpful, it's not the end-all story to inform our first touch channel efficiency. KNO has helped us understand our media mix, consideration lag, who people are buying for, and much much more. And I still feel like i've only tapped into 15% of what this tool is capable of. And on top of that, their customer success team is incredible. They don't only help you use the tool to implement ideas we bring to them, but they also bring strategic ideas to us. Overall, great tech and great support. I HIGHLY recommend KNO!
The Knocommerce tool and team are amazing. We're able to grab valuable insights in a dynamic way. My favorite part is how customizable it is with the way that it integrates with Shopify and pulls in customer data - we've been using it for post-purchase and for surveying our customers. It even allows you to give dynamic coupon codes seamlessly!
i've been in ecomm for a while (scaling brands from $5m to $300m) and just got introduced to kno. it's hands down the easiest to use survey tool i've experienced, with seamless placement post purchase in shopify, a great standalone experience for any survey you'd want to conduct, allows you to direct customer to review products, effortlessly sends attributes back to klaviyo to automate followups. you have no excuse to not get feedback from your customers when tools like this are out there.
Excellent app. Does everything I need and doesn't charge the moon for it. Clean layout. Very well made and very easy to use. Great stuff
We are a small e-commerce business and have been using just one form on the thank you page (free version for now) and it's been great. Integration was straightforward and it's working effectively as expected and all for free, in the future, if we need more forms, we will opt for the premium version. Thanks, developer, good work!
A vital app for any bootstrapped or data-driven company. Installed this app before we launched our site so that we could gain 1st party data and insights from our first purchase. One of the best we've made to date. Knowing the discovery channels, how long they knew about our brand before purchasing, and why they nearly didn't buy has helped us make better planning, financial, and marketing decisions. Customer support has been outstanding, and built in automation has saved us hours of time. One example would be: Having a few customers using "other" and typing in Reddit as the discovered channel in our survey. We added Reddit as its own checkbox and all of our previous survey data automatically updated to reflect Reddit as the selection, no longer "other".
KnoCommerce has been brilliant since we moved over from another survey tool. The support has been amazing from a technical and strategic aspect. The insights provided are invaluable. Highly recommend!
The feature in the paid plan is not working (Add survey answers as a tag to the order) . Customer support said "I have passed this along to our dev team, and it looks like they think that this feature needs to be rebuilt. I don't have an estimate as far as what that would look like"
Developer reply ·
As you are probably aware we've reached out to try to resolve this for you, so at this point I'll just respond here. :) Landon and I discussed - this wasn't well worded, and for that we apologize. What we were trying to communicate is that we're rebuilding the Shopify tagging integration, and it will be re-launching in March 2023. We don't have an exact date yet, but it's coming in March 2023. If you'd like to try to resolve this, we'll be here to serve you. In the meantime, I wish you and your business all the best! Jeremiah KnoCommerce CEO
Quick and seamless to install, amazing customer service, and valuable insights immediately. Highly recommend.
Kno has been a game changer for me even as a small business with not a lot of orders... (YET!) ... here's why: It's helped me as a bootstrapped brand owner better understand where my customers are coming from, why they like my product, and what almost prevented them from buying so that I can continue to scale my business efficiently and offer a wonderful customer experience. Being solo with a full-time job, automation is what allows me to move my business forward, and with integrations into Klaviyo I am able to trigger flows based on responses and the ability to drive action at the end of my survey is huge. Whether it's to get more social followers, brand ambassadors, word-of-mouth referrals, or UGC (via Bounty)... KNO has made it incredibly easy to stay lean and efficient with my brand and ad spend with all of the insights and capabilities.
Kno is great — helps to answer some of your tougher questions as you scale. Reliable team & support. Definitely recommend :)
I always guessed at my customers profiles by forming opinions based on emails from them. I didn't think a post purchase survey would work. Kno has shocked me with how many respondents answered our questions, and some of those answers were truly eye opening! Im loving Kno!
Works well and provides information where customers come from - about 50% of our customers take the survey.
We were using another post purchase survey tool for the past year and a half and I can honestly say that not switching to Kno 18 months ago has been one of my biggest mistakes that I’ve made. With Kno, there is just so much more data and insights that I have access to and can take action on. It has helped unmuddy attribution which has been especially valuable since iOS 14. We’ve also learned about who our customer is buying for, which has helped us craft our marketing creative and copy to different cohorts of people. This is one of the best value apps that I’ve ever used on Shopify.
KNO Post Purchase Surveys have helped us patch up and understand ad platform attribution more clearly, establish better goals, and have a better idea of how each platform we advertise on is performing. One of the most interesting insights we've gathered from KNO is the difference between platforms in time between initial discovery and purchase. Highly recommend to anyone that wants to understand their marketing and customer behavior better!
Very helpful in helping us understand where our are customers are coming from--would highly recommend for attribution
Adding KnoCommerce to our store has been a complete game-changer. Surveys have been such a crucial tool to truly understanding where the customer is during their buying journey, or even where they are in their life in general. This info helps us shape and create a better experience overall through our ads, emails, SMS, website, and everywhere else. The team is absolutely incredible and super helpful. I also love the fact that KnoCommerce integrates with TripleWhale. Not only are we getting invaluable first-party data in the backend, but we're also closing in the gap on everyone's favorite topic, attribution.
We switched to Kno after years or using another dated post-purchase survey app. Our completion rate increased and the data we are gathering is so much more useful. We are able to use it to make realtime advertising, marketing and brand decisions. Additionally, the team at Kno is super helpful. They are great to work with and made the setup process seamless. I cannot recommend them enough.
By far the easiest and most professional post purchase survey out there. We were collecting data and anaylzing results within minutes!
I've found KnoCommerce to be an incredibly helpful, effective, and affordable post-purchase survey tool! The customer support is also top-quality; Jeremiah and Landon in particular have not only helped me on calls when a tech issue arises, but have also helped me with strategic decisions in terms of setting up my post-purchase survey. Thank you KnoCommerce team!
We were using a similar (in concept) app for post-purchase surveys. It turns out the number of responses we get with Kno is an order of magnitude greater. In addition, the actual data gathered is much more useful in informing our decision on ad spend. This is a wonderful app for stores trying to understand the attribution of what's moved a customer from a prospect/initial interest to completed purchase.
This app made it possible for us to quickly & easily launch our post-purchase survey and start gleaning lots of insightful info from our customers. The app itself is user-friendly and their hands-on support is incredible! Landon from their team was amazing in helping optimize our survey and making sure we understood all of the various KnoCommerce features available to us. I definitely recommend this post-purchase survey app!
We've only been using the app for a few days and have already received very good insights into the customer journey. Highly recommended app!
This app is excellent, and the customer support is even better! I switched from grapevine to the app and it is soo much better. I also was having some trouble understanding and within a couple minutes I was on a google meet with someone who was extremely knowledgeable to help me! 11/10 reccomend.
Developer reply ·
So glad to hear it, and thanks for the glowing review. :)
Super useful and easy to use. Team provided great support and the app delivered on all it's promise.
We use knocommerce to run NPS, HDYHAU, and other customer surveys and have had a great experience. The app is so easy to use, the team is extremely responsive and helpful, and we've been able to drive a high success rate and get a ton of customer data. Couldn't be happier with the product or customer service.
