AcmeJoy
Hong Kong SAR
Reviews (3)
I had a terrible experience with this company. They suddenly blocked my account, leaving me unable to access my information. Then, they demanded all kinds of documents and business registration files from me, and even asked for an English version. After wasting a whole day providing everything they asked for, they informed me that my account couldn't be restored. This was an enormous waste of my time and effort. I do not recommend this company. Throughout the verification process, you never mentioned the issue of the 18+ wall, but instead repeatedly demanded that we provide our company's business registration information and other documents. This caused significant inconvenience to our employees who had to apply for various certificates from our company, only to be ultimately rejected. Moreover, due to the sudden account suspension, we were unable to respond to our customers who were in the middle of receiving services.
Developer reply ·
We are sorry about this bad experience. However, your company is selling sex toys, and as a business, we have a legal responsibility and must respect local legislation. It appears your company doesn't fit with our local regulations because there is no 18+ wall. It's mandatory for European people. Feel free to update your website so we can review your application. Until then, have fun!
The user experience is very good, most of the problems can be solved in time, and discard the order email recall effect is good However, we really hope to add data information to the marketing email. The experience of email marketing is not good. We can only see the number of sent goods, but we can not check the click situation of inserted goods in the email content and the subsequent conversion situation, which is very important for us!
Developer reply ·
Thank you for the review, We are glad that you enjoy the user experience. We are working on your concerns, We've also contacted you via email addressing the issues, If you need any more assistance, do let us know :) -Waqas.
Awesome support and awesome app. Really happy with it overall. First interaction with support has been great. They were very responsive and knowledgeable.
