Ivanhoe Cycles
Australia
Reviews (4)
The app can get extremely frustrating due to constraints when linking the Shopify catalog with existing listings on Ebay/Amazon. It leaves too much room for error, and the process to correct it is so complicated. This app isn't very user-friendly. The instructions are incomplete. The support is really hit or miss. Sometimes it's great, and sometimes it's downright infuriating and the person either doesn't understand the problem or is just trying to close the case without actually listening. The Amazon connection is very faulty - inventory often doesn't update, so we oversell items through Amazon and are forced to cancel orders. It's happened several times and there is no easy solution to prompt an inventory resync. If you sell a product with variants, good luck to you - the app makes it so difficult and time-consuming to edit variants. There is no bulk-edit option so you need to click into every one to update the settings. The parent listing settings do not override the variants like you think they would. If you already have linked variants, you need to edit them individually. This app has the potential to be fantastic but is just not getting the support it requires. Shame I'm not aware of any better solution.
Excellent, helpful and prompt customer service by syncX. Special mention to Ray and Faz for their help.
Developer reply ·
Thank you! 😊 We're so glad Ray and Faz could help. Appreciate the kind words about our support team! 🙌
This app does exactly what I'd expect for the price of $5/month. It was easy to install - I found the section in my theme editor under "apps" and added it to my product page. It could be faster loading the stock availability data - it takes my site 2-3 seconds to load per product variant. This isn't ideal. But for a very affordable option to display availability across multiple stores on the product page, it does the job! I would like a fast-loading option, so I'm going to shop around. But if you improve this loading speed I would consider this app :)
Developer reply ·
We appreciate your insights and want to let you know that we have actively worked on the speed enhancement you mentioned. In our recent release, we improved the speed, and now the location load time is under half a second. Thank you for motivating us to make this improvement!
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Developer reply ·
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