The Chosen Gift Factory
United States
Reviews (5)
Great support. Was able to get back up and running quickly and let our customers know that we have items back in stock.
This app is fantastic, we used to use a competitor but now collect all funds ourselves. Their dev team was great as well. Helped us implement some changes needed.
Loox has been amazing. It has so many features and customizations that’s perfect for us. We have well over 100k reviews.
waaaay better reports than shopify! and we can create robust custom reports as well. Fantastic! Thanks so much!
Once installed, we added a limit of 10 to one product, and all items received generic 'cannot checkout' error popups on the checkout page. The fact that the app altered logic flows for all other products is super dangerous. luckily we found the issue in less than 60 seconds.
Developer reply ·
Thanks for your feedback! We've checked your latest limit set and noticed that in addition to that maximum of 10 for that single product you mention above, there also was manually set up a common "Maximum number of same item" located at our "General" settings section too. And I can confirm that such a maximum by design affects any items in your customer's shopping cart. I can guess this value entered is either a typo or a result of several unnoticed misclicks to that field's "-" button. We always encourage our users to perform a thorough testing session after every limits update and we're glad you were able to notice this mistake so quickly this time. If you're still interested in keeping our app working on your website, please simply re-install it (your 14-day long trial period had only started), erase that "Maximum number of same item" value entered by mistake and re-publish the limits. Everything should be working as expected after that.
