The Red Balloon Toy Store
United States
Reviews (7)
Sales and premium onboarding team were great. I am struggling with the Lightspeed POS (R-Series) integration and support is consistently hard to reach and I am struggling to keep hope that we can resolve our issues. I will update this review if we can resolve this.
These guys are great to work with and the app works great. Install was easy, the developers were quick to respond to questions.
I love how streamlined and easy to use this app has been. Alpaca is very straightforward, yet offers a wide range of services and functions. Not only that, but the staff has been super helpful. They helped us throughout our entire integration, and were always quick to respond to our questions. They even implemented a feature we had requested within only a couple days!
This app was a life-saver when the pandemic first hit. It is fairly easy to set up and it works with Bespoke Shipping. What has started to become frustrating is the dashboard and support. Over time, more and more old orders have started to hog the front page of the dashboard where it used to have the newest orders first. I messaged support and they said there is nothing they can do about it. Another issue is that every user essentially has admin credentials. Given that this is meant to serve businesses with multiple locations, that should be a higher priority to ensure staff doesn't mess with settings.
Developer reply ·
Hey guys, We're terribly sorry to know that you had a bad experience with the order view in the app. Instead of copying Shopify's Orders view, we wanted to offer an added value and use our orders tab to filter and search for orders that have a date applied by our widget. However, we can absolutely see that for a business like yours, providing the ability to search and find orders without dates on our dashboard is equally important. Our development team is already exploring the use of the order created date for those orders. As for the staff accessing all the settings of the app, Shopify's staff account permissions are limited to the main tabs in the admin panel of Shopify and do not cover the inside tabs of the app. By giving access to the Apps section to your staff they will be able to access all the settings of any app, not just ours. Thanks again, Ismail
Better price, value, and service than the other bundle apps I have tried so far! I was getting tired of all of the code snippets and these guys helped me out.
