IN YOUR FACE SKINCARE
United States
Reviews (9)
Super happy so far with this App. It has some quirks but fortunately their support has been really good and super fast (Naomi and Julie both so far) to help get it where I need it to be. Naomi even followed up with a suggestion to make my campaign even better! #rareservice
I don't write bad reviews. But I've had a very poor experience with Supermetrics. They only refresh the data from Shopify twice a day and most other connectors only a few times per day. While it may fine for some, we installed it specifically to display sales data in our office in real time (or at least hourly) and were told we could. After over 2 months of support tickets and countless wasted hours going back and forth with their support team trying to figure out why the automatic timed refreshes weren't changing data, it was revealed to me that they only do their data pulls on Shopify twice a day. Not helpful at all for our use and as I said, it was different than I was told during the Sales cycle, so I told them I wanted to cancel in March and was just told (over a month later) that "The Shopify connector is working as intended." and they want to try and keep me locked into the agreement. If you are looking for up-to-the-minute data, do not use this App, use Polar Analytics.
I am so happy with this App and the team behind it. It really does feel like I have a team on my side looking out for me. Their level of personal service is unlike anything I have experienced on this platform. I would, and do, recommend them highly!
Justine was great! I had an issue when I discovered that our old Marketing Manager had been doing odd workarounds, and when I chatted with Justine, she directed me to the perfect solution. Now my Opt-in form works just like it's supposed to without odd workarounds.
Developer reply ·
Dear IN YOUR FACE SKINCARE, Thank you so much for the kind words! 😊 We're thrilled to hear that Justine was able to help uncover those old workarounds and guide you to the perfect solution. It's always a great feeling when things work the way they’re supposed to — no extra tricks needed! If you ever need a hand again, we’re always here to help. Team Zipify
I'm so happy with this app! Now we can show off NEW items or STAFF FAVES or whatever we want to highlight with a badge that shows up exactly where we want, and nowhere we don't want it to show. This feature is not native to shopify, maybe some themes offer it, I don't know. But I was able to design my own set of badges and then put them on whatever products I wanted. It's just perfect. I needed a little customer support and Tran Duc Nam and Jennie were SO quick and helpful. I'm a huge fan.
Developer reply ·
Thanks so much for your 5 star rating and positive review! We're delighted to hear that you can design your own set of badges for the products you select - this feature is definitely not native to Shopify and it's great to hear that it works for you. We appreciate your support!
I love the set-it-and-forget-it aspect of this App, and the support has been exceptional! Highly recommended.
Developer reply ·
I love that you love the set-it-and-forget-it aspect :) Thanks so much for your review and glad to see the app has been so helpful for you over the years. If you need anything, please don't hesitate to reach out. - Ilana
I'm still setting this up but I LOVE that it's even possible to send hints. It's been easy to set up. Once it's live and working I'll be able to adjust my rating to reflect how it actually works. So far so good though! Customer support has been great too.
Developer reply ·
Thank you for your feedback on our Drop A Hint 2.0 app. We're glad to hear that you love the concept of sending hints and that the setup process has been easy for you. We understand that you're still in the process of setting it up, and we appreciate your willingness to adjust your rating once you've experienced how it works in action. We're here to support you along the way, and our customer support team will be available to assist you whenever needed. If you have any questions or need any assistance, please don't hesitate to reach out. Thank you for choosing our Drop A Hint 2.0 app, and we're excited for you to see its full functionality and potential soon.
App is amazing. The one support situation we needed help with was handled so fast with awesome communication. We are big fans. Thank you!!!!
I have done my own calculations with some success, but this app is SO comprehensive and best of all, it saves me a ton of time. It gives me a lot more information than I could dig up on my own. Well worth the investment.
