SMOKEA®
United States
Reviews (11)
Not compatible with new Auth.net integration. Reached out to support and they told me to contact Shopify. Probably still works fine with Shop Pay but don't recommend for anyone using Auth.net.
Developer reply ·
Dear Merchant, This is Ria, co-founder of Appstle. I want to clarify that as a native Shopify app, our payments and associated gateways purely and 100% stem from Shopify. As in, we work only with payment methods that Shopify integrates with. As for Authorize.net, Shopify's still supports it. However, recently, Authorize.net introduced a new version, which doesn't yet integrate with Shopify for subscriptions and recurring payments. Unfortunately, this is a direct limitation on the payment gateway side and as a Shopify native subscription application, it is out of our scope. We are continuously monitoring the payment gateway updates from Shopify and once it is available for the new Authorize.net version, we will be automatically supporting it. Please see these documents from Shopify for further clarification: 1. https://shopify.dev/docs/apps/selling-strategies/subscriptions/modeling 2. https://help.shopify.com/en/manual/products/purchase-options/subscriptions/setup#eligibility-requirements 3. https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-04246 If you have any other concerns, feel free to reach out to us at support@appstle.com.
Poor customer support. I downloaded the app to try and it wouldn't allow me to log in. It just kept redirecting me to their homepage. I contacted support and was unable to test it out that day. Now that I am able to dedicate some time and try it again my trial (that didn't even last close to the 30 days advertised) no longer works and they expect me to start paying to get into the app for the first time. I contacted support again and asked them to extend it as I haven't even been able to log in and test and they said they would not. I could care less because I probably saved myself from having to deal with the CS in the future as well. Glad I learned before having to pay. Beware.
Developer reply ·
We’re truly sorry to hear about your frustrating experience with your trial, and that you didn't have a chance to properly try out ShipperHQ. One of our Account Managers, Dakota, has reached out directly - there is a way that we can reconfigure the billing so that you are able to get a free trial and we’d be happy to approve that for you. Dakota will also be able to help you determine if ShipperHQ will meet your needs and help with the login issues. Please feel free to reach out to us if you have any other questions.
I have changed this review a few times because I really enjoy the app but have had some issues with customer support. Fortunately, after requesting my ticket be forwarded to a supervisor the issue was handled promptly so I will once again be giving this app 5 stars.
Developer reply ·
We are so pleased to know you like Omnisend the best! Thank you for your honest feedback, our development team is already working on the feature, to ensure you are able to import push notification contacts in the near future. Our Support Team has reached out to you to discuss more detail about this feature.
This is by far the best customer support I've ever experienced with an app. The app is new and still building in features but it is almost definitely going to stand apart from comparable apps. Ohad is awesome to work with and I can't wait to see the final product. Even before adding on more features this app is still already better than most of the other similar apps! Keep it up guys! Can't wait to continue to work with you and see it grow!
Developer reply ·
Thanks a lot for your kind words! It's such an honor to work together and to be able to provide a service that fits your high standards. We are here if you need a hand with anything at all.
I am reluctantly using this because I haven't taken the time to try other apps. However, any app that does not answer support emails (especially after several attempts) will not get my business very long. Room for improvement in the app and things that could probably be fixed with a simple support response. Probably will never know...
Developer reply ·
Hello, I'm so sorry to hear that you didn't hear from our support team. We are available to help you. We sent you a response on your initial query, but haven't heard back since then. You can reach out to me directly for help at conner@galacticapps.com and I will be more than happy to help solve your problems! Thank you! - Conner
By far the best CRM we've used so far. We were on Zendesk for the longest time then wanted to find something with better integrations, ease of use, etc. We tried Gorgias before coming here and it wasn't nearly as good as this. So glad we got this recommendation from other Shopify Plus users.
This app has true potential however there's still several outstanding items that make it not perfect. Then, when you try to figure out these issues and reach out to support you are responded to with a boilerplate response that links to an article that you've already read and didn't help. Support needs some real improvement before this app can work for larger stores like ours.
Just installed and haven't even created a single lockdown. Entire site is broke. Only showing header and footer. I removed the app according to their instructions and the site still isn't fixed. I am having to use Rewind to install an old theme now which better work. Avoid this app at all costs.
Does exactly what it says it does. Highly recommended to be compliant with new European laws (even if you're not located in the EU).
Works great with Shopify locations now! We are a very happy customer. Thanks for the continued improvement with the app.
Bad. Does not support Shopify locations. Why would you not keep your app up to date with Shopify.
Developer reply ·
Hello, Just wanted to let you know that support for Shopify Locations is now available for Back in Stock. Cheers, The Back in Stock Team
