Melizafashion

Hi there, Thank you for your feedback, and We're sorry for the confusion this situation caused. 1) Why you lost access to the paid/trial plan The paid access we previously enabled was tied to your original installation. After the app is uninstalled, Shopify’s platform policy requires us to delete the store’s existing app data. When the app is installed again, it’s treated as a new installation, and the system applies the current limits/eligibility for that new install. This isn’t something we can bypass, as it’s a Shopify compliance requirement. 2) Email/store mismatch after uninstall Previously, you contacted us using the email associated with Melizafashion, but your recent message came from an email under the Avontuurjue domain. Because the app had already been uninstalled (and store data removed per Shopify policy), we weren’t able to reliably confirm that both stores/emails belonged to the same account. 3) Our proposed solution We’ve proactively reached out to you via email and offered a plan with higher benefits to make this right. Please consider that offer, and reply to our email (or share your store URL and the best contact email) so we can confirm ownership and get you set up as quickly as possible. We truly value your business and would appreciate the chance to resolve this for you Best regards, Tapita team

We apologize for the inconvenience caused by the delayed response from our support team. While we aim to address customer queries promptly, there are times when we may experience higher volumes of inquiries. We appreciate your feedback and will strive to improve our response times. Thank you for bringing this to our attention!

Hello Melizafashion, Thank you for sharing your thoughts with us. We're glad you appreciated our customer service. We understand your frustration about the shipping issues you faced with your recent order. It was placed during the Lunar New Year when our suppliers and shipping team were on holiday. ❤️ To avoid such problems, we inform our Trendsi users about holidays like Lunar New Year well in advance. We provide early announcements and a holiday shipping calendar to help users plan accordingly. We also offer a success guide to minimize shipping delays during holiday periods. Transparency is important to us. Hence, we send email notifications for delays as soon as they're identified. We're always working to improve our processes and provide a better experience for our customers. Your feedback is crucial, and we'll strive to do better in the future. Thank you for bringing this to our attention. If you have any more questions or concerns, please feel free to contact us.

I'm very sorry to hear that you weren't satisfied with the capabilities available in the free version of the app. We are always making changes to feature availability based on user feedback, so we do appreciate your input and will keep it in mind when planning future updates. We do try our best to strike a good balance in terms of the capabilities available between the free and paid version, but this can sometimes be difficult due to cost increases passed on to us by our service providers. We are constantly looking for new providers and technologies that will allow us to offer more free capabilities to our users, so we hope to be able to improve these offerings in the future.