plants&people

It has been a nightmare trying to work with CJ. They take so long to dispatch the products and when I ask why is taking time, they always say there was an issue with the supplier. Customer service always tries to avoid the issue and wants to give you coupons, but they never try to solve the problems. I asked for many refunds that I had to keep on top of the whole time, otherwise, it would be pending forever. I asked my agent if there was any way to change the agent or contact someone to issue a complaint, but he always changed the subject. I know they are more expensive than the other platforms, but at least I was expecting more efficiency, quality and good customer service, which never to happen. Find another supplier, the stress of dealing with them is not worth and it will affect your business reputation with your customers.

Very bad customer service. Nobody replies on their chat box. They just give you price quotes if you have minimum 5 open orders, but they take too much time to return with a quote. Not efficient for my business. They are Brazilian-based, so no English support.

I had such a bad experience with AutoDs. The price and availability of a product changed when importing from the supplier website to AudtoDs platform. I lost so many sales because my AutoDs listing was showing out of stock, but actually it wasn't. And many of my products were overpriced, as AutoDs set a way wrong higher price from the supplier. I contacted them, and they fixed it, but it happened again every time I added a new product to the platform. They also charge extra to use AI features for text and to automate each order you make, which other apps have included in their subscription. Communication is a nightmare; they reply quickly but don't have a follow-up system to know your past issues. So every time a new customer service agent talks to you, you need to explain all the issues and enquiries again. They still charged me after I cancelled and filled out their form. So I had to do it again to get the refund. They have good potential. However, I lost time and money when there were many other efficient apps out there. To finalize, I received an email from Eva, the customer manager, asking why I left AutoDs. I replied with all this feedback, and in some way, the email went to the support team, and they opened a ticket saying my account was deactivated. Well, what a big mess.