Mountain Madness Soap Co.

We switched to MRPeasy 7 months ago after using Katana for 6 years. We were tired of dealing with them as a company and the massive price increases we experienced for a business of our size. MRPeasy does everything we need it to do and it works very well for a fraction of the price. The UI may not be as visually polished and pretty as other options, but that isn't nearly as important as functionality that just works. MRPeasy's Shopify inventory sync for multiple locations has worked flawlessly. Thank you! Great to hear MRPeasy has been a strong fit after switching and that the Shopify multi-location sync is working well for you. We really appreciate you sharing your experience, especially around functionality, value, and reliability.

This is a super handy app. We use it frequently for scheduling product collection sales and it does a great job. It's easy to set up the rules and schedule the job (and reversion) and it even allows for tag addition and removal during the job which helps us prevent subscriptions from being purchased during the sale for only those products. Also, customer support is very responsive and helpful.

We had been using the Shopify Marketplace Connect app for etsy integration for years but they recently deprecated it and stopped supporting it. So I gave this app a try and it has worked out well for what we need. Our primary concern is keeping our inventory sync'ed from our Shopify fulfillment location to etsy to prevent over-selling and it does a great job at that. We started with 300 products already published to etsy, and the linking process with our Shopify listings was a little painful and time consuming, but once linked, updating etsy listings with title, description and images works well. We also published about 30 new products to etsy and that worked with no issues. Orders come over to Shopify with no problems. I have been in contact with the developer multiple times and they responded very quickly and meaningfully and have made several enhancements in direct response to our needs. This product seems to be quickly evolving so I expect it get even better with time. One thing to note is that there are newish limitations on the etsy API side of things (at least in the USA), and not related to this app: addresses do not come over with orders so you have to manually update the Shopify order after its been imported. Once fulfilled in Shopify, tracking numbers do not update to etsy, so you have to manually add it there. For high-volume etsy stores this could be a major issue but no app can help with that.

Our Experience with Katana MRP – Why We Left After 6 Years We were early adopters of Katana MRP, using it as our primary manufacturing resource planning system for over six years. In the beginning, Katana delivered exactly what we needed - solid functionality, reasonable pricing, and an easy-to-use interface that worked well for a small manufacturer like us with modest sales order volume. Initially, the pricing was fair and manageable. But once Katana began taking on outside investment and aggressively scaling, things started to change. Over time, they revamped their pricing model multiple times. At first it was tied to relatively simple metrics like number of users, but later it shifted to limits based on sales order line items, then to sales orders and gross merchandise value (GMV). What sounded sophisticated in their marketing quickly became a huge headache for us: as a small shop selling mostly items around $10 each, our high order count, not our actual revenue, automatically bumped us into higher pricing tiers. So we ended up paying almost the same as companies doing $50 million+ in annual sales, despite using a fraction of the features and resources. We’ve also experienced price changes mid-subscription period without meaningful notice, and being forced into annual negotiations simply to keep our plan. Year after year, it became clear that the company didn’t care about smaller customers anymore: their strategy seems squarely aimed at upmarket customers with big order volume and deep pockets - which pits small manufacturers like us at a disadvantage. Frankly, the model feels punitive, not proportional. If your business sells a lot of small-ticket orders, you get punished with pricing far beyond the value you actually consume - and that’s simply not sustainable for a real small manufacturer. In the end, after dealing with repeated increasing costs and painfully going around in circles with account reps who didn't take the time to understand our business, we pulled the plug and took the time and effort to migrate to a different MRP that met all our requirements. It is faster, easier to use, and roughly ¼ of the cost of Katana’s current pricing. That switch has been night and day for our team - not only financially but also operationally. On the plus side, Katana made it easy for us to export our data and we performed the data migration and cut-over to the new system entirely in-house. Bottom line: Katana may still work for some companies, especially larger, growing SMBs with high-priced items and few orders, but for small manufacturers with many sales orders and modest item prices, their current pricing strategy simply doesn’t make sense anymore.

Very useful and reasonably priced app which solves a very specific deficiency of Shopify stores. The developers were incredibly responsive via chat and got the app fully integrated into our custom theme with cart drawer.

We've only used this app for the Free Gift widget and it works very well for that. The developers do need to figure out a way to remove the cart quantity selector for free gift products so the customer cannot add additional free gifts to their cart. I ended up hard-coding around this directly in my theme cart page. I have reached out to the developers for support a few times and they were helpful and responded quickly.

We've been running a Shopify store with a different wholesale app for about 5 years but recently migrated to a modern 2.0 theme with AJAX cart and the wholesale app we were using was no longer compatible. I attempted to install, configure and custom code-around another wholesale app (that says it's the only AJAX compatible wholesale app - it's not) and finally gave up on that. I then moved on to Wholesale Gorilla and wish I had done this much earlier. I had this app 100% configured in about 3 hours including some custom changes to our theme to have it better integrated. There were a couple of quirks that I ran into and emailed support and had a reasonable response in 12 hours. You can tell that the developers are truly coming from a B2B background as this app flows exactly as a Shopify merchant would want it to and it DOES NOT attempt to integrate with the cart which is where other apps fall apart. The fact that it has it's own cart and seamless net checkout with draft order creation is so refreshing and it works perfectly. The Quick Order form is also great right out of the box but I wish it allowed it a bit more configuration control. Thanks Wholesale Gorilla crew!

Revised 5 star review to 1 star. I do not know what has happened with Marsello and am honestly dismayed by our recent experience with them. We have been a customer for 3 years and have had a good relationship with them, have been beta testers, and have even been a success story for their marketing department. Yesterday I needed to do some manual account maintenance and discovered that we were locked out of the admin interface because we had exceeded 10,000 customers. In addition, the customer facing rewards interface was no longer working on our web site. We were apparently on some grandfathered plan at $59/month and they randomly decided to do away with that and wanted us to switch to their new "pro" plan based on number of customers. Sure, no problem UNTIL they said our pricing would go from $59 to $559 PER MONTH. An 800% price increase and the hobbling of our installed (and paid for) software is absolutely inexcusable. At this point we were essentially being held hostage until we paid. After getting the same "I know this is a bit of a shock" circular run-around from the support chat person, I asked them to have someone contact me ASAP. Well, I have not heard back from anyone at Marsello and we have customers emailing, calling and messaging about their rewards account. So, today we made the decision to simply dump them and switch to a different rewards application. On the plus side, Marsello made it easy for me to export our customer data along with point balances and I was able to import that into a different reward app that I had up and running in a few hours. Marsello has seemingly gotten too big for their britches. When we first signed up, it was just a loyalty program and did a good job at it. Then, over time, they made it into a customer relationship management software and email and SMS marketing software. Some of their automations are good, such as abandoned cart emails, but for the most part we continued to use it only for loyalty purposes since we have other applications that handle those aspects of our business. Bottom-line: growing eCommerce businesses, watch out for the bait and switch. Despite their response here indicating that there was a resolution, there was not one.

We implemented Shop For Good on our cart page in March when COVID-19 first hit our region. Since then we have expanded the giving options to four different charities and have seen a large number of donations to all of them from customers when checking out. We match all of these donations 100% and the support team at Shop for Good has been great at helping us automate this monthly task. Highly recommended!