Lakeland Lights Company

Lifetimely is a powerful tool for our business - we've used it for a number of years and it has added lots of new features in that time which have made it even more useful. To be honest, we don't use it to its full potential - there is a lot it can do and we haven't even begun to make the most of it. That said, they are proactive in reaching out to tell you about new features and speak to you about what it can do - if you are wanting a clear look at data from your ecommerce store that also then provides you with actions you can take to utilise that information, then Lifetimely is a no-brainer

Been solid for us for a couple of years. Definitely the easiest way to build landing pages. Loads of options. Customer support is super quick, even on weekends. Only thing to keep in mind is making sure the UI for anything created is working across desktop, tablet and mobile designs - it's the only part that can be finicky in designing pages I've found but that's more my usage and because Gempages allows so much customisation. It would be good if changes could be made to one element on a page and transferred to all e.g. colours or font sizing but I'm being picky. Good service and reliable working pages makes it an easy recommend

This app works seamlessly with our Shopify store enabling us to keep our inventory levels and MRP planning synced. There is a slightly odd delay between updating inventory numbers in MRPEasy before they appear in stock on Shopify but it's easy to work around and plan for and a limitation on Shopify's side. It works well, we don't have to do anything with it so we're happy Thank you for the review! We’re glad to hear the integration is working well for your workflow. If you ever notice anything unusual or need help fine-tuning the sync, our support team is always happy to help.

Absolutely fantastic service from the team at Discount Kit and Sammy who helped us get set up and sorted with what we needed for a recent sale. This despite our needs being quite specific and hard to achieve. Sammy went above and beyond to come up with a solution - it's worth highlighting how honest he was in recommending alternatives or other ideas that might not even have required the use of their app - something he didn't have to do but indicated to us that his first priority was getting us sorted, even if it meant we used something else. Suffice to say we did end up getting set up with Discount Kit and it has been running as needed. We use a fair few apps on Shopify and only a couple of them stand out for their exceptional service, reliability and effectiveness and we are happy to now add Discount Kit to that list. We're looking forward to working with Sammy again on some future projects and highly recommend them.

We've had a really positive experience dealing with the team at Lipscore from the earlier conversations with Liam and Kevin to the implementation of everything and working with Angela. Initiating reviews on our website was something we had delayed but we absolutely love the Lipscore way of getting feedback and ease to leave ratings and reviews for our customers. We're so pleased we pulled the trigger. It's still early days, but we're positive that conversions will increase and we're really happy with the genuine review content that our customers have left that we can utilise in future marketing. Angela has been brilliant throughout the process - she replies quickly and explains things in a way we can understand and has been incredibly helpful. We believe Lipscore will be an asset to our business moving forwards.

I regret having to write this review but after suffering a significant loss of sales as a direct result of the app, we need to share our experience. We have used the Local Delivery app for around a year. Initially it was great - the app developers themselves directly handled any support requests and actually helped get everything set up in our store with lots of communication and advice. At some point, I believe earlier this year, the app was either sold or the support/development handed off to a new team. In itself this wasn't an issue until we started to notice problems a couple of months ago with the app functionality. Updates were rolled out, unannounced, in the app which completely broke functionality with our customers unable to use the service the app provides and therefore unable to checkout. We suffered lost sales as a result of this and the app update was rolled back which fixed things. The response to the issue was pretty slow and there was very little in the way of acknowledgement of having caused such a serious issue nor an apology at that time. Fast forward a couple of weeks and another update was rolled out unannounced, again breaking functionality and preventing people from using the services the app is supposed to provide. Again, sales were lost. This time customer service were very slow to respond and when they did one of their team, who I won't name, was pretty rude - having mentioned we were heading into our busiest season and needed the app to be functioning correctly we got the following response: "We are aware of your issue and it is a priority, it is quite a busy season for us all." Not the best of responses we felt and did receive an apology for the tone in a follow up email. Further app updates were rolled back and again things started working albeit with some known issues (the free delivery options were now no longer ticked by default in some cases - an annoying but manageable intermittent fault). Fast forward to earlier this week and we started to get messages from our customers saying that they could not proceed through the checkout pages after selecting options that the Local Delivery app handles. We noticed a significant drop off of more than 50% in sales from Monday evening which lasted through to Wednesday evening and we continuned to receive more messages from customers who found checkout pages were just hanging. We observed in real time customers going through the cart process then just disappearing as they got stuck at checkout. Worse still, these were not being captured by the abandoned checkout functions so could not be contacted to complete orders. Working with our web developer we were able to narrow the issue down to the Local Delivery app and on contacting support it was confirmed that there was a known issue with loading between checkout pages in some themes and that they'd been contacted by other customers about this. No one had bothered to contact us about any updates that had been rolled out or that there might be a known issue to be aware of - we were left for 2.5 days just seeing our sales drop off a cliff and having to troubleshoot ourselves. Customer service did respond quickly in the end and overnight rolled back a number of updates and hey presto, our sales are back to normal. However, we estimate that our lost sales were substantial and a direct result of the app not performing correctly for more than 2 days at the busiest time of year. I have requested that a senior member of staff contact us urgently to discuss and we're awaiting that contact as we speak but we are deeply unhappy with the reliability of the app, the lack of communication about any updates (so we could keep an eye in case it affects things) and general customer service levels. We are stuck with using the app during the rest of the busy season as simply do not have time or ability to implement a new season before Christmas but I would strongly urge others to consider different options. This has impacted our sales numbers significantly 3 times over a number of days in the last couple of months. So far we've been offered the occasional apology but nothing else of note. We are very unhappy but felt it important that we share our experience with others considering using the app.