Tokullectibles
United States
Reviews (4)
Does what you need it to do... usually. The main problems we have with this app: - Doesn't properly sync inventory: this is a huge one because ebay will penalize you for cancelling an order for being out of stock - You have to navigate to certain pages in a certain order for functionality to work. For example, going to a product in shopify then hitting "view in marketplace connect" works to get you to that page. But functionality like listing or delisting the product? That tends to break unless you go to listings, search the product and then get there that way. Very finnicky and while support is responsive, they're mostly just reading off a script and it takes a lot of back and forth before you get competent help.
The only thing this app does well is sync orders. Beyond that, it's complicated and clumsy to set products up to sync to eBay. Once done though, the syncing is very finnicky and, for us, has never worked without manual intervention. Code seems held together with string and tape. Chatted with support, who opened a ticket for us 11 days ago. No response from CEDCommerce despite us following up.
Customer support is very helpful and responsive. Unfortunately the app is just very complicated to setup. Very nice interface, but every time we turn around something else isn't working and though we get a helpful response from support, the solution is always some random thing we must do which is unintuitive. No time for headaches so I decided to try something else. That said, I have to reiterate that their support is top notch. If you have your products organized the way their app needs and have some time to fiddle, it's a really well-designed app with great support.
Developer reply ·
Dear valued customer, We apologize for the negative experience you had while using our application. We truly value your feedback and will use it to continuously improve our service. In order to use our application, it is necessary that your Shopify products have unique SKU codes. These codes are used by Salestio for synchronization and order importing. Additionally, our app uses the Trading API, which allows merchants to update their listings directly through eBay's user interface and provides extra configuration options not available through the Inventory API used by the Shopify eBay app. Unfortunately, items created through the Inventory API cannot be modified or updated through the Trading API, which may have caused the errors you experienced. If you would like to give our app another try, we would be happy to recreate your eBay listings for you. Please don't hesitate to reach out if you have any further questions or concerns.
Found it pretty useful the one time I needed it. It "uncancelled" an order and created a new one with a similar order number and captured payment. Couldn't bring myself to pay monthly for it though as that use case was a one-off for me. Really should be built into shopify, but if you need the functionality, I wouldn't hesitate to grab it.
