Kojo Fit
Australia
Reviews (8)
This app is a must have and creates a win/win where customers can easily change their errors and update order details, without the need to contact your customer support. The developers go above and beyond and we had a few initial challenges which they addressed swiftly.
Lifesaving app. We use it to keep track of our returns and the functionality is great. We are able to barcode scan from multiple mobile or ipads and keep the count in one file, ready for a list to transfer back to our main warehouse. The customer support is outstanding, regular improvements and very responsive.
We have been using the platform without issue for approx 1 year then we had some technical issues with the platform in April, that are mostly resolved. It took a fair bit of communication to resolve, but the Post Co team did stick with it and were able to eventually implement a fix. We look forward to further improvements in the coming months.
Update April 2023: After a painful period back and forth for several weeks the issue mysteriously was resolved. We are concerned about reliability as they did not seem to have actually done anything to correct it. Jan 2023: 1 Star Review We have used it for 4 years without issue, but since January it has stopped working on Mobile for users using safari. We have clearly reported this to support multiple times and get a "works fine on our end" response, but our testing and customer reports indicate it is not working. If they pay attention to other reviews there is an issue that has been introduced to the software recently. They don't seem to care and we will find another solution unfortunately.
Developer reply ·
Hi David, I appreciate you taking the time to post this honest and direct review. I agree that we let you down and I'm really sorry about that. Now it's up to us to turn this around for you. I think it's important to note that your issues on mobile have very different roots from the other issues commonly reported in recent reviews (we're working very hard to resolve those, too!). I believe a communication error within our team resulted in the seemingly indifferent responses to your reports. That isn't acceptable, and I apologize for it. I've addressed those problems and will be overseeing this case personally until we resolve it. I'll be sending you a separate email to follow up on this, and you'll hear from our support specialists in your most recent tickets as they log in for their shifts as well. We'll get this sorted out for you! - Hannes Bez, CX Director, Kiwi
We have been using Symprosys for over 4 years without any issue. We unfortunately encountered an issue with Google Merchant Centre (Totally unrelated to this app) and the customer support team went above and beyond to assist us in getting it resolved.
Unable to toggle on/off! The app does what it says, however, if you wish to de-activate, there is no toggle on/off button. If you wish to cancel your free trial, there is no cancel membership in accounts/billing. There is a big Delete all information button, but it doesn't say if that cancels the membership. Please just add a few simple buttons to allow transparency for users to turn off program or de-activate account.
Developer reply ·
NB: This review is from 2020, about a previous version of ReferralCandy. I appreciate your feedback. Because of this, we are working on a better, more intuitive experience for users to want to cancel their ReferralCandy account. Thanks for giving us a try!
This app has worked great for our store www.kojofit.com and the team has been very responsive to any technical support queries. As we provide a 100% fit guarantee on our athletic fit clothing, so it is natural to receive size exchanges that cannot be sold as original and this app helps to prevent any wastage which is so important to us as a company with ethical and environmentally friendly values. We encourage others to use this app and believe the team has a genuine ethical vision to help reduce wastage of products for eCommerce stores worldwide.
Developer reply ·
Such a pleasure and honor to work with a high end, respected Australian clothing brand like yours. We appreciate the like minded values in reducing waste. It's so rewarding to watch it work so well for you!
The app looks good, but unfortunately, it does not allow bundles based on the items collections, only individually, so you would need to create lots of combinations if you have a range of different products you wish to give bulk discounts for....
