Sun Bright Lighting
United States
Reviews (6)
If I could give this app a negative star, I would. 1. the customer support team dont know how assist you accordingly, they would sometimes leave you hanging for more than 45 minute not unless you send a follow-up message on the chat. and agent in the name Praveen Awasthi is the worst agent they have - not only he will ignore you but he will do a blind transfer to another agent without you knowing. 2. we booked 5 times via calendly to have their so called "experts" walk us through the app but no one showed up in all 5 bookings - even went in 15 minutes before scheduled anfd stayed inside the room for an 1 hour just to be ghosted 3. application interphase is not userfriendly and is case sensitive there is also a limitation to the listings name so you could not use the searchable world and is limited to using the genric term. if you want a good integration application use Shopify Marketplace Connect especially if you are a codisto user.
Developer reply ·
Dear Customer, We are sincerely sorry to hear about your recent experience with our application, Your feedback is extremely important to us, and we're truly disappointed that we didn't meet your expectations. Please know that we take your concerns very seriously, and we are committed to resolving this matter to your satisfaction. We would appreciate the opportunity to discuss your experience further and learn more about what went wrong. Our team is committed to resolving issues promptly, and we'll reach out to you shortly to discuss this further and find a satisfactory solution. Thank you again for bringing this to our attention. Best regards, CedCommerce
easy to use and i was able to customize the design to make it match my store. the support was great help and quick to respond
Developer reply ·
Thank you so much for taking the time to write a review for our app! We are delighted to hear that you were able to customize the design and that our support team was helpful and quick to respond when you had questions. We really appreciate your feedback and look forward to working with you in the future!
The app is very convenient and easier to use than other apps. Customer service was also very professional and helpful. The rep stuck with me through all my inquiries and questions. Thank you
Developer reply ·
"Hi Sun Bright Lighting, Thank you so much for your review. We appreciated it! We are thrilled that you liked your experience. We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation. As Amazon is a large platform, they are very particular with the listings. The app reduces your efforts so you can optimize your product listing within a few minutes as you do not need to update everything from your Shopify store. The near real-time syncing for inventory & Orders save your manual work & time. We will always welcome you without any hesitation; reach out to us whenever you need any assistance from our side! Team CedCommerce!"
App is super easy to use and straight forward. I was able to create my giveaway in less than 5 minutes and got it published to my shopify page with no issues and had some help with the customer support to make the giveaway page perfect which they were super helpful with and quick to respond to. Thank you for your review! We're glad you are happy with SweepWidget and we're always here to help out whenever you need it!
Super easy set up, just waiting to see more results. Looking forward to seeing how it works with my store
Developer reply ·
Thanks for leaving a review! We really appreciate you using the app! Much appreciated, Kevin
