Antique Candle Co.
United States
Reviews (11)
Really appreciate Nicole's speed + helpfulness! Adscale has been really helpful + escalated our ad performance. There have been some specifics (video + image sizing) that is a bit of a learning curve, but overall MUCH more user friendly than native Meta ads platform.
Reached out and got a response within 2 minutes. Then my problem was resolved in 15 minutes! Great customer support team
This app is a fantastic choice. It's user-friendly, highly customizable, and competitively priced. Tobias from their support team was incredibly helpful and kind. I give it a solid 10/10 recommendation!
Developer reply ·
Thank you!
We are likely to generate another 150K plus in revenue over a year from the upsell capabilities. The cart itself is designed very well. I would like to see a bit more on the analytics side, and some options need work in the customization area. (i.e note section and the announcement timer). However, I am beyond impressed by the performance.
One of the flows went off the rails and would not take ANY updates on our end and would not stop running even when we shut it off in admin. Can you guess what Shopify Supports solution was? "Wait 3-days and reach out if it is still doing it". As you can guess this is pretty much unacceptable for an app that is making changes to orders/customers. Flow Developers build in a way to reset the flows that doesn't take 3-days before you will even look at the issue!
Developer reply ·
Hi, sorry that you are having difficulty with receiving emails. I personally reviewed the logs and found issues with your email provider, which our customer support team should have sent over to you. If you haven't heard anything yet, please contact our support again.
We have used Shiphero for a long time. Lately, we have not been impressed with the level of customer service they offer. Many features will come out unfinished and basic functionality can be buggy.
Developer reply ·
Hello, Thank you for leaving your feedback. We're sorry that you have had a less than optimal experience lately - it is never our intention to fall short when it comes meeting and exceeding our clients' expectations. Please feel free to reach out to our Client Support team if they can be of any assistance. Thank you again!
This app is a fantastic idea, and the developer went above and beyond to solve any questions we had! Definitely great customer service, and I wish them continued success.
We used this app for in-cart and product listing upsells and have seen great success! We had requested specific modifications to each upsell offer and the support team was always quick to respond and implement all the requests we had. Glad we went with this app!
Developer reply ·
Hello to our friends from Antique Candle Co. Thank you for this high recommendation! We truly do appreciate the kudos! We are glad we could assist you :-) We wish you and your store all the best! -Melissa & the In Cart Upsell Support Team
The customer service for JudgeMe is top-notch. They also have great documentation. I would use it again!
I used this app to add gift notes to our cart page. The team was very helpful, and quick to go out of their way to provide excellent customer service. Well made app, and fantastic people behind it! Thank you!
As our business has grown, it's been more and more difficult and time consuming to track raw material inventory. With the fast growth, it's hard to get a feel for when we need to place an order for something. Katana allows us to easily see exactly how much raw material we have on hand. We also rely on the app to track finished good inventory and to create our daily production schedule. I also love how it tells us our profit margins for each individual fragrance (we make candles!). It integrates well with our bundles and sample packs too!
Developer reply ·
Thank you for the review and hope we have a long and awesome journey together! 🚀