Super Kitty Cats
Singapore
Reviews (3)
Fast customer support (Stella) and the functionalities are about the same as other tracking apps. This app also allows access to all my team members at 1 price, not charged by user count.
Developer reply ·
Hi Super Kitty Cats, Thank you for taking the time to provide a rating and your compliment to Stella! Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. If you need our help in any case, we are available here to help you. Hope your day is as awesome as you! Kaylee - Omega Team
The auto matching rates with the available carriers are just at 50%. If you have high number of shipments, across multiple carriers, you will need to manually match them. A headache for me. Sometimes, it even triggers failure of delivery emails to customers when the foreign language is not properly translated by the system. It will only works well if your carriers are listed under Shopify.
Developer reply ·
We are really sorry to hear about your recent experience with us. It is unfortunate to know that you expectations were not met. We have duly noted your concern regarding the ongoing issue. We are investigating it and you will soon hear from our team and will try to resolve it for you as soon as possible. We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com. We regret the inconvenience caused to you. Regards, Shahvaz Team AfterShip
The app works wonders. Easy to import reviews straight to your store. The support team is super helpful. My suggestion to make this app better: 1. Add an option to send review request on demand. Current settings by fixing days is not practical as different region have different delivery time. Best option is that the app can track the delivered status and send out a review request automatically. The next best option is to let user manually trigger the review request from the order section.
Developer reply ·
Thank you for your words. We are always devoted to offering the best service and help every shop owner from start to success. With your recommendations, our app has already had both of them. We sent you an email with detailed instructions for these two features, please check your email inbox. Harley
