Fiber Gourmet
United States
Reviews (4)
We never received one single RMA in the app, even though customers tried. And we tested it ourselves. It never loads on the dashboard. We never received actual support either to make it work for us, so we are deleting it as essentially it does not work at all. I never receive any support request from you. I will reach out.
We are starting to use this app to remind customers of certain delivery instructions. We really like how easy it is to implement and for our customers to visualize. We are still trying it out, so far so good. We'll see how it goes-.
2 stars bec the support team is great. It ends there. This app overcomplicates what should be simple (I found a cheaper app that worked way better and neater without ANY coding needed). This app was so glitchy we had dozens of orders that were sent out incorrectly. It cost us a ton of money and a waste of time before we switched to a new app that we are thrilled with.
Developer reply ·
We’re very sorry to hear that our app didn’t meet your needs. We pride ourselves in offering some unique bundling functionality, and our support team is here to ensure the app is installed correctly on every store. However we realise that our proposition might not be right for everyone. We are continuously looking for ways to improve our app, so thanks for your feedback. If you’d like to try Bundle Builder again in the future, we’d love to welcome you back.
Every time I downloaded this (tried twice) it ruined the checkout button. Customers could not checkout even when their order exceeded the minimum amount. It messed up my discount app that was crucial.
Developer reply ·
Hello friend, I am sorry to hear you are having an issue with our app. MinCart usually works seamlessly with most themes and apps, but there are so many different ones out there that it happens from time to time we encounter small code conflict with some of them. When this happens, our support team is always ready to help fixing problems free of charge. This is one of the reasons we made chat support available from within our app dashboard, to make it easy for merchants to get help. Don't hesitate to reach out if you need help. As for messing other apps, Mincart cannot change setting in your discount app. It is possible both apps are incompatible and when both active it cause issues but if you remove Mincart your setting will be as they were before you installed our app in your discount app. Again, don't hesitate to reach out, it would be a pleasure for us to help you...
