Studio Y
India
Reviews (7)
Excellent app & support. I've been looking for a post purchase upsell app to boost my AOV and reduce blended ROAS, and I also wanted to configure thank you page offers. It was super easy to setup. Very quick and helpful response from Preetam who took the time to explain things.
Developer reply ·
Hey, I'm really glad I could help you set things up. We are rolling out Checkout Upsell soon which I hope will help you increase your AOV even further. Cheers and thanks for using Oak! - Preetam
AMAZING APP! I was able to build pages without knowing a single line of coding! Their youtube tutorials are great! excellent support staff. SHOUT OUT TO SUSAN!! I wish them the very best in all their future endeavours !
We used this app to manage our reviews. It did more than we wanted and there are still so many options and integrations we haven't yet explored. Their customer service is prompt, quick and efficient.
We started using DelightChat to have a multi-channel team inbox to manage every customer query as best as we could. The app has a clean UI. It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments. We have received prompt responses, on-point clarifications and great support! Also, we have a clear understanding of the roadmap of features they are going to be releasing - which helps us plan better. Our Proprietor was jumping in joy when we walked her through the team inbox and statistics screens. Definitely recommend for businesses with more than one person handling customer service.
Developer reply ·
Thank you so much! It's been a pleasure working with Bharath at Studio Y. Ever since their team has onboarded, they have keenly provided feedback on almost every aspect of the app on how we can improve, as well as been patient with reporting issues as we fix them one by one. Couldn't have asked for a better customer to have onboard the DelightChat journey :) Preetam, Co-founder
We used to love this app. While we understand the current pandemic situation - having been a paid customer for months and not receiving responses on business-critical bugs or issues with the app for over a week even after emailing the support and messaging one of the founders personally is unacceptable in our opinion. We are migrating to another service provider. UPDATE: Developer's reply says that the issue is fixed. I'm assuming this is an automated response as the issues have not been fixed.
Developer reply ·
Hi, Apologies for the inconvenience caused, We were facing this issue intermittently and this issue has been fixed now. Kindly write to us at support@superlemon.xyz if you are still facing the issue.
We used this app to help manage our sizing charts better. It does what it says on the tin and so much more. They have thought of the nitty-gritty things, such mundane things, and that is what in our opinion, makes them such a must-have app. Even though we could probably code some of the sizing charts ourselves, with KIWI having the ability to universally affect any code, design, spacing, font, conversions, numbers while being rule-based on what to display where is amazing! Can't wait to try their recommender - although presently it is out of our budget. Great job team and oh we had a bunch of issues trying to figure out in the app as there are so many customizable options and Sam was on point, prompt and super-efficient. Thank you!
We used this app to manage our returns better. It does it well and is free! It would be great if it could give us a bit more control of the spacing and styling of the returns center and this is well received by the developers.
