Preorder, Back In Stock ‑ STOQ

easy to use

Just started using STOQ Lite and I had to reach out to tech support. Very knowledgeable and help.

Great app for pre-orders or capturing orders for out of stock. Very flexible. Using the basic version and thinking about upgrading to paid for the split delivery feature.

It's great, could be a bit more intuitive but there are a lot of options

It's still early days as I have only been using for a few days but first impressions are excellent and the support is fast and very eficient.

Helpful customer service. Prompt communication over email so I can continue doing my work while they work to help me :)

Difficult to navigate and find how to begin adding products for Preordering. Otherwise, good customer service and is pre selling products successfully.

Der Support ist sehr gut - aber nötig, denn unser Developer der beauftragten Agentur hat sich schwer getan die App sauber einzurichten und so sind sehr lange keine Benachrichtigungen raus gegangen an Interessenten die auf ein Produkt warten. Ich habe noch lange mit dem Support Einstellungen und Änderungen gemacht und in unserem vorherigen woocommerce Shop hatten wir da eine einfacher funktionierende Lösung als bei Shopify. Also 5 Sterne für den Support - aber deutlich weniger Sterne für die App an sich

We are overall pleased with the app and happy we have preorders! We have had some issues with the app (prob due to our website theme), but the team is so helpful and immediately fixes any issues for us.

quick response and fixes when contacting support,

When it works it's great, but it's not so easy to set up. Could very well be user error, but if that's the case should continue to work on ease of use.

An easy to set up app with a quick and helpful support team. It has given us many sales so far, which is very helpful. My only criticism is that it is a bit of a challenge to use at times, but I see they are updating the app. I HIGHLY recommend this app.

Only testing the platform for now, but very easing onboarding and very friendly support.

Slick app, does what it says.

Just installed the app. so far so good, Support was super quick and efficient. Very happy

The app was easy to understand but unfortunately it required additional support to get it aligned on the product page which caused us to miss sales. I should have reached out sooner. When I did reach out to customer service, Hassan was incredibly helpful! He took care of the issues quickly, went above and beyond to help me with another unrelated issues and followed up to make sure everything went well. 10/10 for customer service.

Help desk was great and prompt

Fast and responsive customer service.

Good support, a few little glitches to begin, but got great help from a man named Kishu

Learning the app, support has been great to navigate me through.

Great app and support from Arnab!

We haven't had a chance to use the preorder function yet. The back in stock alert is working well and we like the option to only make it available on specific products.

Really easy app to use. Had a bit of trouble following some changes to the store and the support was available quickly and solved my issue in a few minutes, and explained the problem + solution

Update: customer service was able to fix the issue with my products showing notify me when available when they were available. App is working fine now thank you! Was working well but now it Glitches and is showing products that are in stock with a notify when available button on top of the add to cart button. It is misleading customers to think products are out of stock when they are not. I have reached out to customer service about this I hope they can resolve this.

Maybe it's just me but setup seems less friendly than most apps. Navigation is somewhat confusing. On the other hand, it's a great app and the support is instant.

Great customer service, still using this app.

The support from Khutheja was excellent. The app is a bit slow overall. Otherwise it is worth installing.

He was very helpful

Experienced a few bugs but the support team were always prompt to reply and resolve the issue.

Very easy and CS team is friendly! Only thing is I would love if they could allow us to customise it ourselves rather than having to keep going back to their team to ask! Other than that it is a very useful app, straightforward and easy to use and install.

Some of the set up is a bit unclear but the team are very helpful and always resolve any issues I have very promptly.

Needed help with setting up due to our store theme. Nagaraj was great in helping us getting our cart looking the way we wanted.

we've had a few small glitches w the app but the team have been great about quick responses and have fixed everything. I'm not super tech savvy but I can find my way around and make changes as needed. So far this app is doing what we need - creating custom presales for specific products that are not in stock yet.

I just got off customer support from Vishu. He is very supportive and helpful. Answer all questions I asked.

Probably the best app available for its purpose. Easy integration and setup, and the customer support has been top notch and very prompt in fixing the usual issues that pop up with Shopify apps. Why 4 Stars? 1) Could improve on the visual customization options.

Really like the support, thanks to Khutheja! Quick and responsive

Nice app, their customer support executive named Momna is very helpful.

Installation très simple. Dans la langue qui me convient. SAV réactif.

Great customer service, helped me to setup the features

Really good customer service. Were very helpful when our template wouldn't work in klaviyo.

Great service - very responsive in helping set the app up in my shop. Thanks guys!

I would recommend Stoq App for Preorder and Back in Stock notifications, especially as a new start up in the ecommerce space.

early days of using it but so far so good and helpful support!

Very helpful customer service and pretty easy to understand and use. The one negative point I have as of now, is that you can not fully customize the pre-order confirmation emails, which they hopefully will add soon.

I just started working with the app and everything is going well. I had a few questions and support was able to assist me rather quickly. I am giving it a 4 out of 5 just because I am fairly new to the app.

Didn't put 5 stars yet because we just launched and the pre-order function has not yet been used by our customers. However, Anam from technical support has been a tremendous help in setting-up the app. She was super responsive and went above my expectations! Thank you!

I wish it had a limit of preorders per month for the free plan not total.

Although it is still m first day with the app, it seems to fit for the purpose - having a "notification of back in stock" widget. The support team is very responsive but it is a bit of a bother that the app makes us to contact them for a simple thing as changing the button from vertical to horizontal. That's why my 4-star.

The app glitches in the beginning and may have even cost me some sales. The rep stated the issue was from Shopify end. I dont know really. But they were deligent and got it resolved quickly.

Used the message function when we had a button problem, and we had the quickest response and resolution. Love that there is always someone online to chat with.

After a bumpy start I have had a good experience with Stoq! I had decent suppor with most support reps and a poor experience with one. Once I made my concerns known... they quickly address my issue, reached out and retrained the rep that was unhelpful. They care about making sure customers concerns are addressed and corrected.

The app itself is easy enough to use and understand Although it would be good if you can create templates and copy them for time saving. It would be good if it could also have selective emails, and not send out emails for every "pre-order" you create. The app on notify unfortunately doesn't send a "thank you for registering" e-mail, for those who register to "wishlist" items. In general, the app mostly works as you'd expect, and if you need extra help, the team are very efficient and do their best to resolve issues, going as far as thinking outside of the box, or doing extra work behind the scenes. The app is good but if the aforementioned features could be added, it would make the app even better.

Sneha was great and fast with her help

Anaam was very friendly and helpful

Used this for our first preorder and it worked great, takes a little time to get everything configured and tested but the app helps guide you through everything. Love the out of stock notifications as well. The app tags every preorder which you can use to route them through a different import process. Would be nice if the app set a metafield storing the pre order date. Pain Points, - There's no way to currently export all of the pre orders within the app, I had to do this via filtering with Matrixify. The app developer is building out new features and it would be nice to be able to do that. - You can't customize the location of the back in stock button via the theme editor, their team has to do this for you.

Was very easy to install in my Shopify store.

very handy for waitlists. great customer support

Great app. Live support was really helpful. One downside is that it isn't compatible with FB/Instagram markets.

I use the app because it is one of the few that offers a free double opt-in function and first sends the customer a verification email. I was helped very quickly. Many thanks to Shashi from chat support. Nevertheless, I wish the tariffs were a little cheaper. I'm going to test the app now and I think it's good.

A little less self-serve customization than some other options but the support team can do a lot of customization for you. They're super quick to respond and very helpful!

Great app with useful sales tools / functonality! We mainly use for back in stock notifications, and have just recently introduced preorders. UX can sometimes be a little clunky in the back end but it's very usable and the customer support are very responsive. All in all very happy with Stoq.

Ottima app! Facile da usare e il suo lavoro lo svolge bene. Peccato solo per i limiti al piano gratuito, però assistenza disponibile per tutti!

1st thing: the support team does their absolute best to help you with any issues you may be dealing with - this is the #1 reason why this review is 4/5 and not rated 2 or 3 stars... I was using this software for both back-in-stock notifications and allowing our customers to purchase pre-order items. Unfortunately, this software is limited by a couple of factors, that for me - made it unusable for what I need. 1) Your theme could affect the addon to where it does not display things correctly. The support team tried their best to help, but there were problems on top of problems. 2) The support team can do nothing if the issue with their software involves shopify. For example, anyone who wants to Pre-Order items will not be able to select in-store pickup as a shipping option. Looks like I'll have to look for an alternative software, or just forego doing anything pre-order.

Just installed it with help from Sneha in customer support who was great and very quick to respond. Haven't really used it yet, but so far, so good!

So far very happy with the app. Set up is smooth and fairly user friendly (not overly complicated and clunky like many of the other apps). Pricing is fair and transparent. Support has been great. I needed help moving the position of the buttons and disclaimer text and all was done very quickly (I was quite particular about what I wanted too!) There does however appear to be a significant issue with Preorder selling limits. Currently the app allows any number of items to be purchased, despite specifying a qty limit within the Preorder settings. The support team has advised there will be a fix coming soon, so hopefully this comes through quickly to avoid major headaches with overselling, refunds and unhappy customers! Look forward to seeing how the app converts for us.

For now it is good one App, guys from support are helpful. Last time Prarthana did really well. Will continue to use and will see.

App funzionale, ma ancora di più la ragazza Shena, disponibile per ogni richiesta. 4 stelle per lei!

I'm still learning the app and trying to decide if it's for us. But I can say the customer service is excellent!

great customer service

Excellent app. I wish you could order the notifications by date though!

A must have APP!! I left writing a review until I could see it working fully, right up to the point of re-stocking/customer contact/customer orders, and it works brilliantly. Within minutes of re-stocking I could see the auto-generated emails being sent to registered customer and on the very same day we had orders off the back of the notifications. So easy to install, and the customer service, however small your query, is how every company should react to customers; helpful, willing and quick.

We used this app to allow consumers to sign up to be notified when a "coming soon" product is launched. The support team is very responsive and helpful. It would be great if this app could support multiple forms. Currently we are able to do one "coming soon" form and assign it to certain products, but we would like to also have a "Sold Out, notify me when back in stock" form as well.

Great app! Back-in-stock notification automation saves so much time and customers get the notification right away when returned items come in the stock. I just wish more views to sort the pending list. :)

Back In Stock + Restock Alerts: Buon funzionamento, e buona assistenza! App molto utile consigliata!