Talon Backups
by Talon Commerce · launched
View in Shopify App Store ↗Reviews (43)
Absolutely discusting, been using the paid service for a while, when i most need it i get constent errors on a restore. "Restore job failed on 2026-10-18 (3 minutes ago). This should not happen. Write us! help@taloncommerce.com or via the help section." No online HELP just need to wait a day ot two for a RESPONCE to Restore my data. I have 7 of these Failed RESTORED when I most need their support and NO SUPPORT AVAILABLE.
Developer reply ·
We responded a half an hour after your first chat message was sent to us today. We resolved the issue 2 hours after that. The issue your ran into in restoration did cause a few hours of delay in your process while i investigated and implemented a solution. I'm sorry for that. Rarely, a restoration can fail, though the data is always safe. In those cases, I rush to fix the issue as I did today so that the records can indeed be restored in a timely manner. We received no emails from you - nothing from your domain, your name, or your email address. I double checked our spam folder and saw nothing from you. I'm not sure how we did not receive your email. Could you please double check that your email did not typo our domain? There is no way we would wait 2 days to respond to a restoration failure. I personally jump whenever something like that occurs because I'm aware of how reliable backups need to be. I take backups seriously because I know they're important and restorations must be timely.
How can I perform a system restore from the latest backup? I can't find where to enable system restore. Also, I can't find where to ask for help. atte stgo castillo desde santiago chile Merry Christmas! Restoration are handled in the "Backup Records" part of the app. They are automatically restorable as soon as the first backup is finished - no need to enable them. Any record in the list can be restored back to an old version by clicking on the record to see it's details. There, you'll see a difference view of the latest change against what is currently in shopify. On that page, you can also select which version you'd like to view in the dropdown. And, at the bottom, there is a 'restore this record' button that will restore the version selected. Alternatively, you can choose to restore a group of records within the list view by selecting multiple records within the view (via the checkboxes or select all for the entire category). When selected, you can choose "Restore records to date" which will allow you to choose the date you want to restore the selected records to. A visual guide on how to restore can be found here: https://taloncommerce.com/help/talon-backups/restore/ Asking for help can be done in a few places. The best is probably the help navigation within the app. At the bottom of the frequently asked questions is a help form. That form's messages are sent directly to me, Michael, the developer of this app. I answer as soon as I am able which is usually very fast.
Very bad help and support. They never reply your queries. I have never experienced such a thing before. All Apps support answer except this one
Developer reply ·
We received and responded to your emails sent on the 13th and the 14th. In fact, I responded personally to both of them on the day we received them. It sounds like you did not receive my responses. It's likely that they were spam filtered by your email provider. The responses are from "michael-support@taloncommerce.com".
Doesn't seem to backup orders. You'd think orders would be the most important thing on a shopping site.
Developer reply ·
Update: I'm changing my reply to reflect that the app can now indeed back up orders optionally, but could not at the time of the review. For a long time, the app did not back up customer or order records for three reasons: 1. This type of data is very sensitive, and many shops do not want apps to have access to it. The app still does not request access to these records unless you explicitly turn it on (still). 2. Order records in Shopify cannot be fully restored by any app because details such as payment information are hidden from all apps. The complete record simply is not available. Customer records, likewise, cannot full restore customer login passwords for the same reason - no app can restore these as no app has access to them. 3. Completed order records are not deletable, only archivable. This means that the only reason you would need such a feature is if Shopify themselves lost the record, which, to my knowledge, hasn't happened. These reasons remain true. Still, having a backup of the data that apps can access is comforting to many businesses, and the feature was often requested. Therefore, I implemented it as an optional feature.
