BS ‑ Better Shipping

Incredible app & support. We were able to increase online orders AND reduce shipping costs more accurate rates for specific zones, postcodes, and products. The support and guidance I received from Jess was exceptional - truly amazing and I am very thankful for their patience and assistance.

Amazing app for our e-commerce store. We had to set a specific price for a free sample bottle which we couldn't do in Shopify settings alone, the app works seamlessly and the support team are first class. I can't recommend this app highly enough

10/10 experience with the Better Shipping team. They have fully thought out app and a quick response support team via email. Would recommend it for any company working with Shopify or freelancer seeking to meet the client complex needs

Great app we have used for many years now cant fault it, and support is second to none,

spot on customer service

A fantastic solution! Works wonderfully, and the support is excellent! Kudos to the team, and keep up the good work!

Excellent customer service with quick responses that are articulated well. I would certainly recommend!

Excellent support. Knowledgeable staff. I worked with Peter, who assisted me with my shipping needs. He guided and deployed the necessary configuration, making it fast and easy. The product has a lot of settings for many shipping needs and rules, and I highly recommend it.

Amazing customer service! Jess was quick to respond and got everything set up perfectly for us!

Peter, Jess and team have been very helpful. Helped us configure a difficult shipping scenario. Better Shipping provides a way to set up per product shipping that no others seem to.

I have been using this app for the last few years and have found the support and responsiveness to be fantastic!

We love this app! We have a big range of shipping rules we need for our products and the app is perfect. Had an issue recently where a rule seemed to not be working as intended and Jess was super helpful and quick resolving it for us.

10/10 would recommend. Better Shipping has been such a great app choice and the team are fantastic. We needed to change our shipping process and Peter and the team were readily at hand to help us. We have over 7000 products and they have been so kind, even testing things for us. Anyone who is considering using this app I would highly urge them to consider it!

5 out of 5 stars . The service I received was amazing, it’s makes our check out seamless and it’s so easy to use

Solved our shipping issue perfectly. Also very great support! They even helped us set it up on our Shopify account. Free of charge during the test period.

The app does just what I want it to do. it helps me ship my products by weight and even helps me restrict shipping to specific locations. The team helped me with all my questions and guided me through the setup process. Superb and prompt customer service. Definitely worth the money!

great help for us .Thank you very much! We have worked it well. Customer service is quick and helpful for us.

Fantastic customer support and really powerful system. We use this app to manage our complex international shipping requirements and it works very well

Excellent customer support! I reached out with a few questions about a feature I couldn't figure out and the customer support team were very helpful and fixed my issue very quickly.

Great support team that will help you through any customization (thanks, Peter!). The app solves yet another one of Shopify's unfulfilled basics - choosing only the most expensive shipping rate when two products with different rates are added to cart (currently Shopify adds up the two different shipping costs). Great experience, super patient and willing support and great communication!

This app is very easy to use, the customer service is good, they reply and give detail instruction quickly.

App works great for excluding specific shipping zones for our business as well as having an array of options and possible combinations to tailor shipping rates to your business' needs. What really stands out though is the fantastic support given by the Better Shipping team. Peter and Andrew both responded to our questions very promptly and were quickly able to help us out with the customisations we wanted to make.

Excellent app: simple to use, and very responsive support. The combination of rules and per-product flat rates meets our needs better than any other shipping app we've tried.

Even though I'm in Australia, the service is still "same day" when it comes to online help which is really important when you're running a business. Freight is more expensive than ever and ensuring you have the correct charges on the backend could mean the difference between making margin or losing margin. I'm constantly refining my site for local, regional, state and Australia-wide so it's important to have prompt, accurate help - great job team and I would highly recommend this app!

Very useful App, with the Tiered Shipping Setup function, we can set different shipping rate based on order quantity. Peter is very helpful and solved my issue quickly.

Amazing app. To be honest was a little skeptical at first and was able to do some basic set ups but had a few complicated configurations (eg. Tiered shipping rates by product and bundled/savings for multiple products). When I couldn't figure them out (and there are tons of how-to's in the app which were helpful), the team at Atom Yard stepped in and showed me what I was missing to get the app to work how I wanted to. Now it is working great!

I'm not the most tech savvy I have some products that require different shipping etc and I def needed help making the system work for me. In the end I required ( and continue to require) assistance from the team and they have always been very helpful and tweak the rules that I have set up incorrectly.

TL;DR: Great app if you need more than Shopify's standard shipping features. We have a lot of rules that required pretty specific situations such as charging only certain products based on weight. Once you throw in different countries and different shipping methods it can get quite complicated. Fortunately, this app handled it like a champ. To top it off, the customer support was super prompt when needed. Highly recommended.

It is so difficult to configure the shipping rules especially when there is no bulk upload function. We need a way to set shipping charge for each KG, but have to create 30 rows to manually input the charges. Why is there no upload function from excel to the Better shipping app?

Great app to set up complicated shipping rates! I had to multiply the rates by product and nothing was working better than Better Shipping ;)

This is a great app. It's given us a neat workaround for a tricky little issue with our shipping rules, and it's capable of doing a whole lot more besides. Really good help and resources inside the app, and great support from the developers too. They replied very promptly to messages and guided me step-by-step through what I needed to do. Very happy and would certainly recommend if you need a shipping solution for your Shopify store.

Great app and even better customer service totally awesome. Peter and Jess were incredibly patient and kind and kept going till we got it all done. Quick turn around on replies as well despite being on the other side of the world. All round fab experience and would recommend without hesitation.

I have used this app for years and have been 100% satisfied with it. It ticks all boxes and does everything that I need from it. It easily customisable and user friendly and the support team are hands down the best I've ever come across!

素晴らしいサポートを受けました。返信も早く、安心できました。私は日本人で、言葉もたどたどしかったと思いますが、それでも親切に教えてくれました。大変感謝しています。アプリはシンプルな使い心地で、日本向けの細かい送料を設定するのにも役立つ良いアプリだと思います。 ありがとうございました。 I received great support. I was relieved that the reply was quick. I'm Japanese and I think the words were traceable, but he still kindly taught me. I am very grateful. The app is simple to use, and I think it's a good app that helps you set fine shipping costs for Japan. Thank you very much.

When it works the app is great. Unfortunately we have major issues syncing up properly with Shop Pay. With the app running customers can sometimes not checkout as rates are not presented and the 'Pay Now' button is greyed out. Atom Yard and Shopify both cannot work out the issue, Atom Yard say the problem is caused by Shopify alone.

I'm very happy with this app and have been using it for a few years now! My business wouldn't be the same without it as it let's me customize a lot such as delivery cost per postal code (Canada), free shipping if X amount is reached on the postal codes I choose, and so much more. Customer service has been amazing as well as they are very responsive! Extremely satisfied. If you have a delivery service, I highly recommend you invest in your business with this app.

Been using this app for a year or two now. It works, The price is a little high on an ongoing basis, to be honest. There has been little improvement in the app since we started using it. No rules based on tags, you have to manually do it. So if you add a product that can't go via a certain shipping option if you have to quickly jump into the app and add it to a rule. I hope they have the motivation to make the app better with features like this. edited: The developer contacted me several times asking me to reconsider my review

My business wouldn't run without this app. Jess was amazing in helping me get set up, and it has worked without me having to lift a finger ever since. This is the best app I've installed, and I highly recommend it. Thanks Better Shipping Team.

Jess and Peter are extremely responsive (even with the time difference!) and very knowledgable. No matter the question I have I feel confident they will be able to help and they have made using this app very enjoyable. Evey once and a while another question will come up and they are happy to help. This shipping app is really great - any problems that come up are due to Shopify restrictions, not the app itself. Would definitely recommend!

The customer service on this app is phenomenal. Peter was so helpful and clearly explained everything via email. We only needed 2 -3 emails to solve something I though was more complex. I highly recommend!

App works great and is pretty straight forward to set up and use. The one problem I did encounter (which was just me not knowing how to do something quite specific) was immediately addressed by the Jess & Peter . Really good support which is a must these days. Happy to recommend.

I live in Japan and my online store is located here, catering to the discerning Japanese consumer. Initially I had a little difficulty in configuring the freight rate individually per product. However, I contacted support, who promptly answered and solved the problem immediately. I loved it!! It certainly deserves a 5 star rating! ★★★★★ !!

We dowloaded this app as we were not able to split the UK in smaller sections via Shopify. Peter was really helpful in helping set this up with me, once you get the hang of it, the app is really simple to use and there are not many steps unlike some other apps we had tried. All the customer service was really quick replies too, so I would definitely recommend them!

We downloaded this app to set up more specific shipping rates via postal code. It has been working great so far and Jess and Peter were extremely helpful in getting this set up!

We needed an app that could restrict certain postal codes for certain products only. After researching on Shopify, Better Shipping came across as the best option. I did have some issues figuring out how to set up what I wanted correctly but contacted the support team via email and Jess/Peter were so helpful and VERY quick to reply despite the huge time difference with them in Australia. Sorted everything for me and we have working per product per location shipping rates now! Very happy with their service.

An incredibly useful app that gives you fine grained control over your shipping methods. Also worth noting that I'm really impressed by the support I got when I had a few questions about integrating into our large store. My ticket was answered promptly with detail information.

The customer service, communication and support from the people at Atom Yard is outstanding. I cannot thank them enough for all their help (thank you Peter) who guided me step by step with fabulous instructions to solve a problem which was giving me a headache. It makes such a difference when the customers needs are understood and met and I would definitely recommend this app and the team behind it.

Excellent App and support. Peter helped me to set up the shipping rates very quickly, which solved all my shipping problems. Highly recommended 10 out of 10!

Excellent support, no waiting. This developer goes out of their way to help. The app functions well in our store.

This app helped solved all my issues when it came to shipping products internationally and restricting which products could be sent to certain countries and not others. I also needed to add an extra shipping option and when I couldn't figure it our myself, Jess jumped in and set it up for me. Extremely responsive, easy to use and fixes all your shipping needs!

I use the Better Shipping app for my online store and it has been a really helpful app. In particular the support is exception. I highly recommend.

Excellent app, which we have used on multiple editions of our website. The development team went the extra mile to help migrate the settings across the website and nothing has been too much trouble. Definitely recommend Better Shipping.

This app is amazing. I have some pretty complicated shipping requirements and this is the only app I have found able to meet them all. Well worth the money for the service it provides and the support is genuinely the best of any app I've ever used. Will be recommending this app to everyone I know. Thanks so much guys!

This is an outstanding app. It does everything we were looking for and the support team are first class. I would highly recommend this app if you are looking to do anything custom with your shipping rates

Better Shipping assisted us in doing some very customized and complex shipping rates. The customer service is top-notch, especially when trying to implement such complex solutions.

If you are in need of a shipping app that can handle multiple, complex scenarios, this is the one. And you will not find better support (Jess is phenomenal!) I give Better Shipping an A+!

Such garbage. Completely unintuitive. super difficult to use. For what they charge, they should at least have a quality product. This is a feature that should just be a part of shopify, not doled out to a crummy app developer who will gouge your store for the simple ability to adjust box sizes for your items pre shipping. At least thats what i assumed it does- there is no evidence of it doing anything at all. I've now deleted it and am moving on to the next one which also hopefully doesn't suck. EDIT: I have removed the part where I said the support staff was unreachable. Turns out they are super reachable. I have now requested in writing directly to "Jess" 4 times in a row to stop contacting me and they absolutely refuse. This is past the point of being professional. Please avoid this company at all costs. I just want to be left alone and i don't want to be bullied into altering my honest experience by this company. They are literally contacting me to alter this review because they don't want their rating to go down. Holy unprofessional, batman. This is something no ethical business would ever dream to do. Ever. I sincerely hope they stop emailing me. Second Edit due to Dev Response: I didn't feel that you were contacting me "too often". I literally asked you to stop contacting me over 4 straight emails. You chose to ignore that and to continue to harass me. There is no way to misconstrue "please stop contacting me" as anything else. Yet you continued for several more emails as I continued to beg you to stop. This is not the sort of behavior I could ever consider acceptable. At this point every shopify store owner should know exactly how bad this app is and how the devs refuse to listen in the slightest to their customers. Everyone on shopify should avoid this app like the plague and find something (anything) better.

I used this app to create some specific shipping rates for the products on my store. Although the app took a little bit of time setting up, the team at Better Shipping were quick to respond to my queries and always went the extra length to get the rates working correctly for me. Really great customer service and in my book, worth the subscription cost if it takes the headache of Shopify's basic shipping rates away. Would definitely recommend!

The customer service for this app is outstanding. Peter did an excellent job in getting this app to work for me and my unique shipping needs.

I had a complicated series of freight rates & shipping zones & the customer service I received form Peter at Better Shipping was second to none. Highly recommended.

I love this app I use it for 2 stores i have Good customer service that helps me set-up the app in less than 24 hours. The app also answer all my needs and do even more than that +Worth to mention they have strong servers!! not need to scare that people will not be ordering from you! very good app! recommended!

Caused too many problems and took ages for the rates to update to the cart making testing a headache

Terrible. All of the rates I set show up as "Free". No customer support. Awful app. About to uninstall and never look back.

Very simple and straightforward to use. It is perfect for configuring flat rates at the per-item level.

Excellent customer support. They are extremely patient on our series of inquiries and walked us through step by step instruction!!

App allowed me to accomplish very detailed shipping structure which would have been impossible with just Shopify shipping. A must have..

Great app for setting up a free shipping rate for large orders while being able to exclude certain products. Had some issues but experienced great customer support to resolve it.

When I downloaded Better Shipping I was on a tight deadline and under a lot of stress as we had to launch a new product the next morning that needed specialist shipping terms. I emailed them thinking I'd get a reply within 24 hours and their email would not arrive in time to be helpful. To the contrary their reply arrived within the hour and was extremely helpful - solved my problem and meant that I was able to launch the new product as planned. Their 2.0 update is impressive and powerful but simple enough that you can work it out for yourself. I do not regret purchasing Better Shipping for a moment.

This is an app that is simple to navigate, but can handle very complex shipping needs. Support is incredible. I have a number of products in my store that have a complex set of shipping rules associated with them (freight flat rates, price breaks for bigger orders, excluding certain items, etc), and the support team was able to get the right configuration in place in order to make everything work together. Support is friendly and fast. I highly recommend this app and the Atomyard team if you have any shipping rules you need to implement.

Just love this app! So easy to use and setup and the amazing customer service is like the icing on the cake! Highly recommend it!

Works great, awesome customer service!

amazing customer service! worked with me to create my very complex shipping restrictions for different items and was very patient and diligent and making sure it worked for all scenarios. definitely recommend for companies who have shipping restrictions on certain products and special shipping rates for certain items/ locations. Thanks better shipping! Peter was the best!

Really good app! So happy! It's so simple to use!

Best app I have found so far for shipping tier rates in different parts of the world. Easy to navigate through and use. Excellent customer support.

Quite disappointed I needed to pay $15 to find out that the app didn't offer the level of customization that I needed. Wouldn't recommend to any others.

This app does exactly what I needed. Really awesome customer support as well. Highly recommend.

This app does what it says. The best part is the Atom Yard support team who helped me to customize the configuration. I use it together with their other app Local Delivery.

Hard to use. Not recommended. Wasted 2 hours of my time.

Been using this app for years and it has been great. Ran into some issues with the new way I wanted to ship and they were quick and eager to help! Now I have all my shipping rates and discounts setup perfectly! Thanks so much Peter! www.calgaryplants.com

This app doesn't allow setting different prices for variants. It advertises that you can set shipping rates per item on Shopify, but then you really can't. Very frustrating.

Brilliant app that did everything we need. www.dizzykitten.co.uk

this is our second store that we're using better shipping on. easy to use, easy to set up. great app. boomcandy.com

Does half of what I need it to do. I have the option to add the shipping for various products at various prices HOWEVER.. it does not combine shipping so I have lost more customers than I have gained because of overly excessive shipping charges. For example, if they purchase 6 items, it charges $6.95 shipping for every item for a shipping cost of $41.70 instead of just $6.95. My customers are jumping ship so I'm paying out monthly more than I am making.

Does what it says and is stable on the front end. We ship large heavy items, so standard Shopify real-time carrier shipping didn't work for us. This did the trick as we can add shipping amounts per item.

Easy app to get started with shipping rates. complex rule building available. www.bvsydney.com

The app is really good. It solves a lot of headaches if you have varying shipping prices in your shop. Support is also very helpful and answers questions quickly.

Excellent support thank you. App works great.

It was very simple to install and we were up and running in about 30 minutes. The only bag thing is we are upset we didn't find it sooner! Fantastic App!

This would have been the perfect app for us if it allowed the location based shipping rate to be multiplied by quantity of products. But the assistance in testing this app was great, efficient and very helpful.