Kaching Bundles App & Upsells

We paid $299 per month on fabriquedejeux.fr for Kaching Bundles even though it was not used for 10 months. That's $2990 in payments for literally nothing. This feels like a scam to me.

We unfortunately forgot to cancel our plan, we paid $299.00 per month for it even though we did not use it for 10 months. That's $2990 in cost without using it literally anything.

i paid $14.99 for Kaching Bundles Upsells for 12 months without even installing a bundle, and i am feeling scammed. They should not charge when people dont use it. Remember to uninstall if you dont use it.

Kaching Bundles charged us $149 per month even though we did not use it. For 11 months.

i had not used it for 11 months, yet paid $199 for it the entire time. SCAMMERS!

I do not recommend this app. We are up to over 100 orders where the wrong size variant was forced on the customer when they chose the bundle. Their help team was extremely unhelpful in resolving the issue, meanwhile we are out several hundred dollars in return shipping expenses and customer service issues.

kas, açıkça belirtmek istiyorum: Bana yardımcı olunmuyor ve sorum sürekli başka bir konuya yönlendiriliyor. Ben koleksiyon eklemeyi veya değiştirilebilir ürünlerin nasıl kullanılacağını sormuyorum. Bunları zaten biliyorum. Size defalarca aynı koleksiyondan 2 farklı ürün seçilmesini ve yalnızca 2. ürüne sabit 300 TL indirim uygulanmasını istediğimi açıkladım. Buna rağmen bana tekrar tekrar koleksiyon ekleme işlemini anlatıyorsunuz. Bu, sorduğum sorunun cevabı değil. Ayrıca ilk olarak bana “Ürünleri tek tek eklemeniz gerekiyor” denildi. Daha sonra koleksiyon eklenebildiği ortaya çıktı. Bu açıkça yanlış yönlendirmedir. Bir işletme sahibi olarak ücretli bir uygulamanın destek ekibinden doğru ve teknik bilgi bekliyorum. Aynı şeyi tekrar tekrar açıklamak zorunda kalmam kabul edilebilir değil. Şimdi sizden net bir cevap istiyorum: Aynı koleksiyondan 2 farklı ürün seçtirip, 1. ürüne normal fiyat, 2. ürüne sabit 300 TL indirim uygulamak Kaching Bundles ile mümkün mü, değil mi? Mümkünse: Bana hangi ayarları kullanacağımı adım adım gösterin. Mümkün değilse: Bunu açıkça söyleyin. Lütfen artık bana koleksiyonun nasıl ekleneceğini anlatmayın. Soruma doğrudan cevap verin. Bu şekilde devam eden yanlış yönlendirmeler nedeniyle ciddi şekilde zaman kaybediyorum. Sorunum çözülmez ve tarafıma yine alakasız cevaplar verilirse, uygulama hakkındaki deneyimimi ilgili platformlarda ve gerekli şikâyet kanallarında paylaşacağım. Konunun yetkili bir teknik destek sorumlusuna aktarılmasını talep ediyorum.

I love Kaching bundles, however there was an issue/bug with some of the features where a deal couldn't be published. So, I reached out to the customer support yesterday and my was message was read but no one ever replied to my concern so far. Update: Customer support never replied to my inquiry, therefore they deserve this negative review.

I don't know what happened recently. It looks like they changed their staff: - Long wait time - Bad support - Sometimes having to wait for hours before a response comes back - Follow-up questions keep being ignored PS: i used to love this app

repeated issues with discounts not being applied on my site, the first time i reported it i got fed up chasing them, then it was quietly forgotten about. Then a couple of months later i started getting angry emails and phone calls due to discounts not being applied. Same again i keep chasing but keep getting fobbed off by them. Another angry email today from one of our long term customers trying to place an order that should be £600 but due to kachings lack of interest in fixing the issues, the system is trying to charge my customer over £3000. Their lack of interest is unbelievable, time to find an alternative solution!

Es una aplicación usurera, cambia drásticamente los valores de la facturación mes a mes.. de repente terminas pagando facturaciones de 60 dólares, tres veces lo de la misma suscripción de shopify.. en el servicio al cliente, no la recomiendo

IEVA was very unhelpful. Not happy at all. Asked her a question and just sent me a form for me to figure it out. When I asked if she could help a bit more like the people at my subscription app she just didn't reply

Ridiculous pricing. Price humanly so I can download back.

Les doy una estrella porque no se les puede dar menos, la vinculación deja mucho que desear y el servicio de soporte el peor que he visto, no solo no reconocen que tienen una basura de aplicación, si no que no se disculpan en ningún momento por sus errores y además le echan la culpa a Shopify en todo momento. Por favor, si teneis la oportunidad no utiliceis una app de Kaching.

customer service response times went from 10 mins to now minimum 30 and ive been waiting 3 hours for a response, idk whats wrong. Not an isolated case, this has happened on back to back days withdifferent chats different agents etc. where I have had to wait hours for a response, I think they laid off some people and as a result the cs is getting horrible, please fix this kaching team!

UYGULAMA ÇOK ABARTI PAHALI.

they got out of their mind. it started with maxium 59,99 per month. now it is up to 300 per month. are they crazy?

Paulius did a great job(super fast) fixing my styling issue on mobile. Great app and support. Edit: For the last couple of days I started seeing some issues, where I had orders with bundle ID, but free gift was not added to the order, I thought just a bug. But now I had some messages from customers that the gift shown on the product page was shown with the full price. I did some testing myself and noticed weird inconsistencies with language selector - pick EN doesnt show the bundle, pick NL shows the bundle, pick EN again - doesnt show the bundle, pick NL again - doesnt show the bundle....Reached out to customer support, but it was giving me articles how to fix sold out issue, even though my products are not sold out.

incorrect reoccuring total

no me gusto la app

tiene problemas al realizar la compra

They made another issue while they were working on my feedback and didn't reply for a few days. Bad experience!

Some of the support team is really great but some rather argue instead of providing help or solutions especially leva, rather argue for 20min that increase one font in the code

free to install...wow thanks! I was expecting at least 1 free bundle to be used for 1 product in a free option, but looks like you need to pay 15$ even if you are not making any sales yet

Warning: Major Bugs, Theme Incompatibility, Disappearing Support, and Unsettling Behavior Rating: 1 out of 5 Stars I am writing this review to warn other Shopify merchants about the significant issues I experienced with the Kaching Bundle app. The problems ranged from critical functionality failures to alarming issues with the support team. Critical Functional Failure & Potential Revenue Loss The core function of this app—the product bundling—was unreliable and posed a serious financial risk to my business. The bundle was configured to add 10 products to the cart upon selection, but it only added 1 product most of the time. This was intermittent, sometimes working and other times failing. I could have lost a significant amount of money overnight had I not manually checked the functionality. This is a massive, unacceptable bug that directly impacts revenue and stock accuracy. I urge all users to rigorously test this app on a live store before relying on it. The app also did not work with my theme, which was the initial reason I needed support. Disastrous Support Experience The support experience was just as damaging as the app's bugs: Disappearing Act: The support agent who was actively working on my website vanished mid-task. Damaged My Store: Crucially, while working on the site, the agent disabled other integrated, necessary apps for my website's operations, causing additional downtime and work for me to fix. The Most Disturbing Issue: AI Call Spam The absolute worst part of this experience was the subsequent personal harassment. In the morning, while I was sleeping, I began receiving spam calls from an AI caller. They repeatedly spammed my personal phone number, disturbing my peace. This highly inappropriate and unethical behavior has absolutely no place in a professional business interaction and is incredibly unsettling. In summary: The Kaching Bundle app failed to work reliably with my theme and its core functionality was critically broken. The support team was decent, but broke other essential parts of my store, and then followed up with an alarming, abusive practice of spam-calling my number with an AI. Avoid this app at all costs.

Charging way too much tho, please use another bundle app

Unless you’re absolutely forced, never install or use these idiots’ app. I’m only using it because I have no choice. Their live support is so trash that honestly, people should chip in 1 dollar each so these gypsies can hire an employee. Because of these idiots I’m losing sales, and they reply to me 6 hours later. They’re complete freaks.

Not worth the money and very shady billing. Know exactly what your doing before you download this app. Buyer Beware

Pretty disappointed with their business practices. I like the app but if you cancel your subcription and dont shut down your whole shopify, they will just bill you the next month and hope you dont notice. Happened to me multiple times and they make you ask for your money back before refunding you. Most people probably dont bother or dont go to those lengths so they snatch an extra few bucks off unknowing individuals. I think its pretty scummy so 1 star. Watch out for this part, otherwise good app. As an update I got my refund and the said it was a mischarge and they're not sure why it occurred, however this has happened multiple times. I guess it is profitable to do this? anyway it is what it is. Please watch out for this with this app.

not good enough

Too expencive

Cancel my free trial please

useless af. not appears in the whole website, wrong Gempages integration and trash customer service unhelpful. even worse tha

They deceive you! I had put a negative review because I gave them access to my store and without my permission they posted on my theme in live something that created a bug on the store without permission. They kept writing me so that I could cancel my review by offering me 100% discount of the app through a discount code. I accepted the discount, deleted the review, and right after the first month I see in my shopify billing there is their $59.99 plan. On top of that putting the 100% discount code doesn't even give me the option to change the plan because the app is supposed to be free. Be warned. There are so many apps that are the same and similar to this app that don't cost that much

Be Careful. They lost me money! Instead of going to the next tier of plan when I hit my threshold they removed the app from my landing page. This resulted in customers not able to purchase and me wasting all my ad spend. Why not just have the app automatically go up tiers as your customers hit the revenue limits? You lost me around $200 today.

They NEVER respond. I sent inquiries twice, but they completely ignored me. Only after I leave a negative review, do they respond. No, not this time. Don't send emails requesting to remove reviews. I've had enough patience.