Bristm Upsell & Bundles App

We have had daily transaction withdrawals from our account with no transactions since NOV. Please contact us asap

We've been using the app for several years and it keeps breaking for us. They've kept fixing it, but everytime it costs us a lot of money. Now it suddenly stopped again and they stopped replying. There are so many irrational decisions made in the app. No sales info relevant for the user, e.g when checking analytics and choosing the time, it doesn't actually show how many of each bundles sold , only how many sold during the whole lifetime you've had the app, and sales for all things related to that app for the time. Which isn't relevant at all. They said they'd send me the info after I requested it, but never did. If you want to change the settings for the bundles, each bundle has to be setup individually, they removed the global option... The list goes on. I'm truly tired of losing customers.

No consigue generar upsell, dificil de configurar y no funcionan los descuentos.

App is down and no support reachable.

29 dollars for start

This app is terrible; it messed up our bundle price. Making changes to product prices using this bundle app within the different prices; canceling the checkout orders now duplicates the bundle bug. For this horrible code tampering, they should be removed from the app store. PLEASE FIX AS SOON AS POSSIBLE!

We can not get customer service to respond to our needs as we are opening our store. We have submitted several online/chat inquiries and are told that someone will respond to us and they never have. Super disappointing.

We unfortunately chose the Thimatic’s Upsell app to sell our a-la-carte product in our store. This is undoubtedly the worst Shopify app available today (we use 33 other apps). So many blunders from the development team. They will randomly take their app offline to work on it without any communication to the client during PEAK ordering hours. The result? A big fat “404 Page not found” error for our valued customers. Total lack of communication among the app developer’s OWN STAFF. One of the team members will say the app is working fine and ask for a meeting for us to simulate the error (despite sending multiple screenshots/recordings to them). After showing the error in real time during the meeting to another team member “Mr. Jack”, he says this error is to be expected since they are working on it! So why call a meeting to show the error is happening? We would have given a negative star rating if there was such a thing.

Added a quantity bundle and when customers order said bundle it immediately takes customer to checkout so they cannot add other items from your store. Useless.

What they don't tell you is that if you use this app, you cannot use any discounts. So, you can kiss all of your sales and marketing promotions you have good-bye. Absolutely, worthless if you want to do any other promotions or discounts at the same time.

AWFUL experience!!! I contacted support to as I needed help and they did not understand my simple request and kept calling me "bro". I am a female!!

Theoretically the app itself seems to be great but the lack of support and the absolute lack of comprehension and action regarding the functionality problems is starting to impact my business. I have had the dysfunctional integration of this app, visible on my site for the past 5 days. Once it became crystal clear the tech working on my case could not speak or understand English I have repeatedly asked, day on day to have this app removed and terminated instead of trying to have the functionality resolved as the problems simply weren't comprehended, the reply..... radio silence. I HATE leaving terrible reviews as owning a brand myself I understand how hard it can be to get it right all the time but the ongoing bungling of this case is absolutely ridiculous and is impacting our trading and we also don't want our site to become a broken app junk yard or have to pay an independent tech to remove this app! The function this app allegedly offers is important for selling online apparel and should be offered by shopify and not just available via these 3rd party developers. If our experience is anything to go by I'm extremely confused as to how this app is actually ranking so high. 1 - the app only bundles selectively 2- if your customer bundles then adds an extra item to the cart the discount is removed from the bundle 3- if you then remove the single item the discount is nor re-added back to the bundle. 4- don't even start on the mobile functionality, there were so many problems there I didn't know where to start. Every time a tech did something to fix these problems the standard response was : "its working perfectly please change your review to 5 stars , here is the link" Look in to this with caution. After I asked them numerous times to remove this app they final did but have repeatedly asked me to change my rating and review, (?!?!?!) which I will not be doing. Hopefully the reality of this app and customer service ( as covered here ) will help some other businesses make more informed decisions.