Chargeback: Auto Prevention

I am getting double charged for being in NDRP program why dont they remove you from their RDR system if they know you get double charged?

Works perfect and always helped me without any problems

I had a problem with account set ups and Roudy was super attentive with resolving and clarifying my issues. Even hoped on a google meets call to explain everything to me, which i never have experienced it with any other custommer support agent/platform. 10/10.

Nice to use

I’m very satisfied with the service from Chargeback.io. The support was fast, professional, and very helpful throughout the process. I really appreciate how quickly they responded to my questions and handled everything. Highly recommended!

I came back to Chargeback.io after taking a break from using the service, and I was honestly pretty lost with the setup and re-enrollment process. I had a bunch of questions and was probably more paranoid about getting everything right than most people. Their customer service was excellent. They replied very quickly, helped me work through the issues, handled most of the setup for me, and kept confirming everything so I knew it was being done properly. Really helpful team, very responsive, and they made what felt like a confusing process much easier. Very happy with the service and support. Great app. My first Ethoca alert was refunded successfully, and the setup has been smooth. Support has been helpful and responsive.

Great platform for preventing chargebacks! Easy to set up, reliable, and gives us much more peace of mind. Highly recommended!

Great tool! keeps your chargeback rate low and makes sure that your payment providers keep working. A must have tool to have for your backend.

Does exactly what it says. Caught an alert early enough for us to refund the order and avoid the chargeback entirely. Easy setup, responsive support. Worth having in place before you need it rather than after.

Protected me from chargebacks before they actually hit my store. It's actually amazing, helping me to lower my chargeback rate with no extra work!

Chargeback.io has been a great tool for managing and preventing chargebacks. The platform is easy to use, and the support team is responsive and helpful. It has definitely made handling disputes much easier and given me more peace of mind.

It successfully prevented a real chargeback. It definitely works.

Very happy with Chargeback.io! At PerfumeGiants.com, we were dealing with a high number of fraudulent purchases, and the alerts have helped us catch them early, issue refunds when needed, and avoid costly chargebacks. The support team has also been extremely helpful. They took the time to clearly explain the entire process, including how the alerts work, the fees involved, and the auto-refund process. The app has already helped us avoid multiple chargebacks and made managing fraudulent orders much easier. Definitely recommended for Shopify store owners dealing with fraud and chargebacks!

Estive com o agente Roudy e ele foi espetacular, resolveu-me tudo rapidamente e com explicações e promenor.

Chargeback.io has been very useful for me, and a genuinley great addition to my store. Immensely valuable when it comes to protect your chargeback rate. Automatic alerts and auto-refund feature helped me prevent chargeback before it even happened, just amazing! I would definitely recommend this to anyone who wants to keep things healthy at the backend.

Great experience so far. The support team was very helpful and guided me through the entire setup process. Grace was especially helpful, patient, and quick to answer my questions. The setup process was straightforward and the support has been excellent. Highly recommended!

Great app with excellent customer service. The team is very helpful, responsive, and quick to resolve any questions or issues. Overall, a reliable and easy-to-use app that I would definitely recommend!

very good support

Very good app!

I use this app for 2 of my stores and it is really something necessary to have. They do an amazing job with the alerts

Chargeback.IO has been fantastic for our business. The automated refunds work seamlessly, helping us keep our chargeback rate low without manual effort. We love working with this platform!

Excellent customer service, Roudy was very clear and professional during our call and explained everything so well. What a great team they have

Really good

Overall the best on the market. Best pricing, customer support and catches the most chargebacks. Highly recommend.

Great app to use for preventing chargebacks.

Ótimo app me ajuda muito a manter minha relação com a shopify payments

This chargeback protection service has been invaluable in safeguarding my payment processing account. The team responds promptly and handles alerts in a timely and efficient manner. It was recommended to me by several people who had already used the service, and it has proven to be one of the best apps I have added to my Shopify store. I highly recommend it to any business looking to scale smoothly and confidently while increasing revenue.

great app

Chargeback.io revelou-se uma ferramenta indispensável e uma verdadeira mais-valia para a minha loja no Shopify. Muito bom!

Ótimo app me ajuda muito a manter minha relação com a shopify payments saúdavel.

Ridiculously solid app, much better than others I have tried. 10/10

So far its been a great experience!

Great app helps reduce chargebacks !

O Chargeback.io revelou-se uma ferramenta indispensável e uma verdadeira mais-valia para a minha loja no Shopify. Desde o primeiro dia, a plataforma destacou-se pela excelente combinação de alertas automáticos e prevenção proativa, permitindo-me identificar e antecipar potenciais estornos antes que se tornem um problema real. Esta capacidade de resposta não só me tem poupado imenso tempo de gestão, como também protegeu diretamente a minha taxa de chargebacks, evitando perdas financeiras avultadas e mantendo a minha conta totalmente segura de bloqueios ou suspensões de pagamentos. Além da eficácia do sistema de automação e reembolso, é impossível não destacar a excelência do suporte ao cliente: sempre prestável, rápido e incansável a orientar-me na resolução de qualquer questão. A configuração foi incrivelmente simples e intuitiva. Recomendo a 100% o Chargeback.io a qualquer lojista do Shopify que queira proteger o seu negócio com total tranquilidade. Classificação: 10/10

Chargeback.io has been a great addition to our Shopify store. The automatic alerts and auto-refund feature help prevent chargebacks before they happen, which has saved us time and protected our chargeback rate. Setup was simple, and it's reassuring knowing potential disputes are handled proactively instead of reacting after the fact. I'd definitely recommend it to any Shopify store looking to reduce chargebacks and keep their payment processor happy.

They're great. Perfectly working. Probably by far one of the best fintech companies. And the best pricing in the industry. So just get it. It saved all my stores - I'd be banned ad all payment processors if it hadn't been for Chargeback.io

good service and helps to get lower cbr%

great app. Also support is good 24/7 available Its great for if your dispute rate is going up

Good but always ways to improve in billing and other details regarding invoicing and better analytics of the platform to have a better overview.

This app is far superior than the competitors ive used. The customer service is exceptional, the coverage is exceptional, and im super happy I switched. I never have to look back at my billing to ensure I didn't get double charged unlike another competitor. They are my go to from now on.

Fast response time for onboarding. Thanks!

Very good experience, relative to other solutions I've tried. This is clean, not overcharging you and I genuinely have nothing bad to say. I like it and would recommend!

Excellent support team

Quick to set up, easy to use and to understand. This is the actual key to keep your Shopify payments chargeback rate at 0%

great app works perfectly!

Useful tool for any merchant.

Chargeback.io is great for Shopify and it helps me catch the chargebacks before the land and i can deal with them it saved me tons of money that i would've losed due to limited payouts. 10/10

Not sure how they got a 4.9 star review, but this system is junk!! What they don't provide on the information, is that they only cover orders placed after you sign up and activate with them. So if you have a customer that placed an order prior, you then active their system, then you get a chargeback, they wont cover it. Even though you are all set up in their system. What a waste!! And do NOT expect any help, they don't help you. They only let their "fine tuned" ai speak for them. This is per Roudys words. And when he doesn't want to answer a direct question: "Once again, if a customer has placed an order prior to our activation, then comes and files a chargeback after activation, you won't cover it." It does not work!! I received ZERO assistance in setting up, even after I messaged for over a week asking for help. I got it all set up and active, and bing wake up to a chargeback. They will ask you for all the customers information. So be informed about that, this is even after they have the timeline and everything. Roudy is a grade A Smart+ss. He would rather talk trash than to answer a direct question why his system didn't work. He was asked 3 times, and he wants to answer with: My stuff was active Christy • 5mSeen • 5m She just filed it and in less than 24 hours it went from a dispute to a chargeback? Roudy • 5mSeen • 5m Please. Roudy • 5mSeen • 5m

Great support as always

the support team is extremely helpful they answered every question i had, i was talking with Roudy and he walked me through everything and made the whole process 100 times easier. The app also looks incredible very easy to figure it out

very goog

Customer Support is absolutely brilliant, any time they are always there to help and guide you to resolving the issue as promptly as possible. As a whole, Chargeback.io is also a brilliant platform to keep your chargeback rate below the threshold at which payments may be paused or stopped

Wonderful app, works well for chargeback protection!

(1st update) Changing from 1 to 3 stars a visa chargeback slipped through but working with support who is very nice and spent almost an hour working with me to see why and make sure everything is fully connected. Hoping to get everything resolved soon and update this review accordingly. As long as i know I am protected and future chargebacks aren't an issue I am very happy. Just want to know I am being protected as promised by chargeback.io with Visa and Mastercard transactions. (Will update again the moment I know this is working correctly)

Easy setup and exactly what I was looking for: pre-dispute alerts only. Got Ethoca live within a day, and the step-by-step onboarding made enrollment, billing descriptors and auto-refund simple to configure. The dashboard is clean, pricing is clear per alert, and I like that you only pay when an alert actually helps prevent a dispute. Support was responsive and helpful over chat when I had a question about currency settings. Good fit for a store that wants to keep its chargeback rate under control and protect its payment processing.

Brilliant app and service from Grace. Grace contacted me to make sure I was happy with the service and has been wonderful with explaining how this works, checking on chargeback alerts for the business and ensuring everything has been set up correctly. With 2026 showing a rise in fraudulent chargebacks we have found this app to be a must in protecting our business and payment account. We are very satisfied with the service and are very happy with our account manager Grace who's messages have been very supportive from set up to making sure everything is running correctly and our expectations are met. Would recommend this company/app and as we have other businesses about to launch, will also be installing the app for those too.

We recently moved over to Chargeback.io from our previous provider, and so far the experience has been genuinely excellent. The setup and migration process has been much simpler than expected, and it’s been a relief to have proper chargeback protection in place without dealing with a complicated or confusing system. What has really stood out is the support. I’ve been speaking with Roudy and Jean, and both have been fantastic to deal with. They’ve been responsive, patient, and genuinely helpful throughout the process. They don’t just give generic answers either they take the time to understand how your business works, what you need protected, and how to get everything set up properly. For any Shopify store dealing with chargebacks, this app is honestly a must-have. It gives you peace of mind, makes the process simple, and helps protect your business without adding extra stress. Moving providers was a big decision for us, but we don’t regret it for a second. Chargeback.io is straightforward, practical and easy to manage, and the team behind it have been amazing whenever we’ve needed help. This app is a must have if you are running a Shopify Store Highly recommend. <3

The support was very friendly and fast, really try to solve my problem! I'm really happy overall.

Very nice Customer support.

great app prevented me from going over 1%, you can customize whether to auto or manually review. works flawlessly

Overall good experience and easy onboarding. Love the layout of the dashboard but I ham having trouble understanding which orders refunds were sent for.

Very good experience, a super necessary application for anyone who wants to protect their payment provider account against chargebacks, and support is always available to help.

Chargeback.io is great for Shopify and prevents too many chargebacks piling up that would otherwise cause a payout reserve. I prefer to use it with a $100 threshold, anything above that I will submit a chargeback response. Its perfect for what I do.

Great experience with Chargeback.io. The platform works well, and support has always been quick and helpful. Andreas and Roudy have been especially responsive and easy to work with whenever I’ve needed assistance. Recommended.

Best chargeback alert app available, they have the lowest prices

Works, but I had 2 chargebacks before it caught one, haven't had any since but hopefully it continues to block them.

Received Alert immediately on a chargeback and auto-refunded instead of adding to chargeback risk, Great service.

Gracey lower ethoca price would be nice

Amazing!

The app works perfect and does exactly what it needs to do. Also the support is really helpful and responds fast!

Best alert app in the market!

We've only been using the app for a few days, but so far the experience has been excellent. On just the second day after activation, we received an alert that allowed us to act quickly and prevent a chargeback. That single event alone demonstrated the value of this tool for our business. The setup was straightforward, the alerts work as expected, and the platform provides confidence by helping us monitor potential disputes in real time. Everything has been running smoothly so far, and we are very satisfied with the results. We would recommend this app to any store looking to reduce chargeback losses and gain greater control over the dispute process.

Had my first "save" yesterday, installing Chargeback.io saves you a lot of trouble. Okay it does cost you a fee but that is better than CB fees and makes life less troublesome. Setup is quite straigthforward.

Very good! This is a nonnegotiable app for every store.

This company helps you to save money like $30 on two orders you otherwise had to pay.

Great support and very clear communication. The team helped me understand the issue quickly and explained the next steps in a simple and professional way. Everything was handled smoothly, and I really appreciate the fast and helpful assistance. Highly recommended!

Chargeback.io has been a great platform to work with. The app is very user-friendly and easy to navigate, making chargeback management much more organized and efficient. What stands out the most is the exceptional support team. They are always quick to respond, helpful, and efficient in resolving any issues or questions we have. Highly recommend Chargeback.io to any business looking for a simple and effective chargeback management solution!

Great customer support . Had an issue with my billing descriptor after switching to a US LLC and Grace from the support team sorted it out quickly. She walked me through exactly what needed to be updated in Shopify and confirmed my alerts were active.

I have set this up and was confused as to why it wasn't helping with my chargeback rate. Therefore i contacted support and they stated one card provider was not connected. They helped swiftly to correct this and its now working.

Grace and Jack recently helped me with the setup, and it was a 5-star experience. They were patient, responsive, and made the entire process easy to understand. Their attention to detail was superb, and they ensured everything was set up smoothly. I highly recommend everyone to use Chargeback.io.

Great support! Got everything working quick.

I recently helped by Roudy — it was a 5-star experience! He was extremely helpful, friendly, and professional. I’ve been using Chargeback.io for about a year now and I’m still very satisfied with the service. The support is always excellent and efficient. Highly recommend!

The customer support at Charback.io has been excellent. Grace, in particular, helped me resolve an issue quickly and efficiently, making the whole experience smooth and stress-free. The platform itself is clear and much faster than what we used before. I’d definitely recommend it if you want to handle chargebacks properly.

This app works perfectly. The country where I sell has a high percentage of chargeback rate. This helps me deal with potential issues coming from the card providers. Jack was also very helpful via chat

Very good customer support and also quick and easy account setup. Would recommend Chargeback.io above others.

Charback.io really helped us get control over our chargebacks. The system is super clear and works much faster than what we used before. Definitely recommend it if you want to handle this properly.

What an awesome tool! They help me prevent my business from dying and thus i can keep scalling without the worries of getting shut down. I really recommend them

Great service, protection is working properly. Avoided many chargebacks already. Support is fast and extremelly helpful. Recommended!

Pretty awesome experience so far. Implementation has been fairly easy. Very helpful staff and quick to respond.

Chargeback.io has been a game‑changer for our business. The setup was quick, the interface is intuitive, and the real‑time alerts help us prevent most disputes before they turn into actual chargebacks. Being able to connect easily with major payment processors and get proactive protection has reduced stress and saved us both time and money.

Great app, already put some chargebacks off for us. Also Jack from the customer support team was really helpful!

I’ve been using Chargeback.io for managing disputes, and it’s been a game-changer. The platform is intuitive, easy to navigate, and provides clear insights on every case. Overall, it has streamlined our chargeback process and saved us a lot of time. Highly recommended for anyone dealing with payment disputes.

Grace is awesome! Had some issues with setup and had them on a call within 24 hours to help right away.

We've had a very positive experience using Chargeback.io. The platform makes it much easier to manage chargebacks in an organized and efficient way. Everything is clearly structured, which saves a lot of time. The system helps reduce stress around chargebacks and allows our team to stay focused on running the business. Overall, a very useful tool for any online store dealing with payment disputes. Highly recommended.

very satisfied with chargeback io compared to other providers

I've tested other chargeback apps before and this is by far the best. Great customer service!

Really solid app. Gets the job done and keeps shopify payments alive. :) recommend.

A Perfect solution for busineeses to reduce their chargback rate and built a trusted partnership with their payment proccesor . i hope i knew you before this month !! thank u guys for this solution.