Chargeflow Prevent Chargebacks
View in Shopify App Store ↗Reviews (421)
I have been using CF for a while now. Personally i like the dispute automation best. and MAria from support is efficient.
We had an issue early on where a feature we'd specifically asked to be turned off stayed active and we were charged for it. Chargeflow fixed it quickly and refunded the charge. Since then, their team has been very helpful with setting up our account and investigating issues stemming from our Shopify Payments configuration. The alert feature seems to be working well, and has helped prevent a few chargebacks over the last months, which is exactly what we were looking for.
Carla from Chargeflow provided exceptional support. She was incredibly responsive, patient, and genuinely took the time to understand my situation rather than giving generic answers. She made the whole process feel straightforward and kept me updated throughout. Really impressed with the level of service. Carla is a huge credit to the Chargeflow team and easily one of the best support experiences I’ve had. Highly recommend.
Want to just give some credit to John, was fantastic help, top tier customer support.
Jory was incredibly helpful! With their assistance, I was able to save a hige amount of time.
The chargeflow team are very helpful. No matter what time you need help they are always there no matter what. Great support
An excellent service for handling disputes. They are very precise in explaining what documents to provide, how to respond, and how to handle the situation in general. I highly recommend it to everyone.
Ben was incredibly helpful and patient and has been walking me through the onboarding process seamlessly and the integrations of this are amazing
We just set up our account with Chargeflow and it was an easy and seamless integration. I set up a call with Ben to walk me thru the first initial chargebacks we received and he was very helpful, guiding me thru the platform and providing tips on how to optimize the software to best cater to our business needs.
Thank you genuinely so much for Aubrey's responsiveness and help. Without a doubt the best level of support I've ever received.
Seems good so far. Cassandra and Aubrey from their support team was very quick to respond in getting me set up. And so far the platform seems intuitive and well set up. Haven't actually had a chargeback yet to comment on their support but Prevent did flag a couple of high risk orders.
Aubrey was great to work with. Saved the day in the last moment
Support is amazing, jason helps out a lot with the support side
I had an outstanding experience working with Jason. From the start, he was incredibly responsive and made sure I fully understood what was needed to resolve my account issue. His patience and clarity were refreshing, and his level of service was truly exceptional. I couldn't have asked for better support!
Chargeflow is amazing! I received a chargeback from someone who tried to scam me. I am so thankful I had Chargeback. I contacted them immediately through their chat and Jason helped me quickly. He was very reassuring and told me everything I needed to do. Follow up and communication was prompt and efficient. Hoping this appeal turns out in my favor. :)
Excellent customer service I got helped right away! 10/10 rating.
I have been in contact with several people from the team since 2024 regarding different issues, and I can honestly say they are super friendly, responsive and helpful. The app is super easy to use. In short I love working with Chargeflow. Carla especially deals with our issues hands on and is always super helpful and super quick to reply :)!
Cassie provided good help with clear explanations
The customer support is fast and helpful. Their automated dispute handling is smooth and removes all the stress of dealing with chargebacks manually. I recommend.
Excellent support and a very helpful app for managing disputes. The team is responsive, professional, and easy to work with. Thank you!
This is the best support team I’ve had the pleasure of working with. I’m usually a stressed entrepreneur, and to have 24/7 support especially after hours and on the weekends is just incredible. They’re very fast in responsiveness, thorough and have been able to handle every request even last minute ( a few hours before chargeback deadline ). So far they’ve won 3 out of 5 chargeback disputes and taken a huge load of my back. Super worth it.
Great Customer Support! So happy I found this app because they are HERE for you.
They are exceptionally responsive to inquiries, and I'm impressed at their knowledgeability in how to handle fraudulent chargebacks. It's extremely reassuring to know that they are willing to engage with their customer's questions and take the time to listen to the full story.
Works great, lots of customization options for fighting chargebacks. They are flexible to help with specific requests to accommodate your company needs. Nice staff, always willing to help. Proactive account manager. Would recommend!
Customer service is 10/10, dashboard works great. Good app and company
Great software, we use it for multiple brands. Easy to use, friendly onboarding team, great support, lowers risk to your business.
Jason is super helpful giving us really good support. Really happy so far
The customer service was great and very helpful. I feel very secure in knowing that Chargeflow will be an asset to my business.
Great experience so far. Chargeflow has been very helpful with account setup and explaining the chargeback process clearly. The support team is responsive and professional, and the account review gave useful insights. Looking forward to continuing using the service.
Aubrey was incredibly helpful throughout the entire Chargeflow setup process. She explained everything clearly, was very patient with my questions, and made sure the system was configured correctly for my Shopify store. What I appreciated most was how responsive and supportive she was — it felt like she genuinely cared about getting things right rather than rushing through it. The setup is now clear, organised, and gives me much more confidence handling chargebacks going forward. Highly recommend her support. Thank you again!
Customerservice was quick and informative. Prevents alot of chargebacks what saves my shopify payments.
the support from this app is insane. quick responses and helps a lot
Jason was a great help with assisting with the automation set up of the application for our store. Thank you again Jason!
Great experience with customer service, Carla was able to resolve my questions regarding account integrations swiftly. Very helpful, thank you.
Carina was the greatest!! It was easy to reach her and get connected with the chat box, she was incredibly responsive and made the entire process simple. She helped us a lot with submitting evidence for our dispute, and she even reached out and kept us updated a few days later when the team uploaded our evidence to our case! Will be leaning on her for any help we may encounter. Thank You Carina.
