Cheese Shop Santa Barbara
United States
Reviews (9)
I can't say enough great things about the excellent customer service I receive from Zapiet. Jessica was able to troubleshoot and solve an odd issue with the Rates by Distance app within a matter of minutes. I was so grateful!
Developer reply ·
Thanks so much for the kind words! I’m really glad to hear the app and the Zapiet integration are working well for you. I'll make sure there is a huge shoutout to Jessica for doing an awesome job—I’ll make sure she sees this! We’re always here if you need anything. – Thanks Sam
I can't say enough great things about the excellent customer service I receive from Zapiet. Jessica was able to troubleshoot and solve an odd issue with the Rates by Distance app within a matter of minutes. I was so grateful!
Developer reply ·
Hello Kathryn, thank you so much for your kind words! We appreciate your feedback and are happy to know the app continues to be a reliable tool for your business. It is always our pleasure to help! -Jeanette
Another great service experience with UC Lab! My cart page became glitchy after a Shopify update and Javid told me exactly how to fix it. I highly recommend this app!
Developer reply ·
Thank you so much for the kind words! We're thrilled to hear you're enjoying the app and that Maggie and the team have been helpful. We truly appreciate your support and are always here if you need anything! 😊
Installed this app so I could place a required checkbox in my cart page forcing my customers to verify that they selected the correct pick-up/delivery day since we've had several customers pick the wrong day and then when they show up we don't have their order ready which cause a lot of stress for all involved. The customer service was great and a real person responded which was nice.
This app has worked out great for us and their customer service is top notch. Shanna always responds to my email inquiries quickly and when I had some more complicated questions, Parth did a 30 minute call with me that answered all of my questions. Highly recommend!
Developer reply ·
Thanks so much for the kind words! Really happy to hear the app’s been working well for you long-term, and that Shanna and Parth were able to help quickly and thoroughly... especially jumping on a call to walk through the more complex questions. We really appreciate the recommendation! Wholesale Helper Support Team
Upgraded from another free pop-up app that would only launch the pop-up on our home page or all pages. It worked fine but was not very intuitive to set up. This pop-up app is 10 times better and is still free! Very happy I switched over.
I found this app via Shopify Customer Service who recommended it for my particular situation for which it has been a great fit. We are a small gourmet cheese shop that also has a catering arm to our business supplying unwrap and serve party platters that are made to order. We are lucky to also be partnered with some local businesses who order the platters and I needed them to see some offerings that I am not able to offer to the public. This app allows them to log in and only they now see those offerings. And Jennie was super helpful in getting me set up and then troubleshooting some of the issues I was having initially. I very much appreciated her prompt responses and thorough explanations. My one issue with the app is that I personally found the verbiage within the app to be unintuitive and a bit confusing at times. I also was unable to find a good detailed explanation of various functions which was frustrating as I tried to figure out what various rules and such accomplished. So improving the tutorials and instructions within the app itself would be helpful, in my opinion. But I am still very happy with the app's performance and the great customer service I received from Jennie and would therefore definitely recommend it.
Developer reply ·
Thank you for your 4-star rating! We are delighted to know that the app can fit your particular needs. Our team works hard to provide great customer service that you have appreciated. Thank you for recommending the app and for your input about the tutorials and instructions. We appreciate your honest feedback. Hopefully, we can assist you much more so as to help you revise your experience!
Great app! The Hulk team provides excellent customer service and seamless install and I love the report that shows how many people have used the re-order functionality! We installed it on the suggestion of a customer and are so glad we did! Definitely recommend.
Developer reply ·
Hi, Thank you so much for your amazing feedback! We are absolutely honored to receive such kind words and truly happy when our customers find our service helpful :) Please do reach out to us any time you are in any kind of doubt or have some questions for us. Have an amazing day ahead! :)
This app has made our curbside pick up and delivery system 10 times easier on both the front end and back end. We no longer have to worry about customers placing orders and showing up 10 minutes later or not knowing when we deliver, which is so great! In addition, Ryan and Josh could not have been more helpful and responsive! Their support was incredible during the integration process. We're definitely moving from the monthly plan to the annual plan, it's worth every penny!
