MLV Multi Country Pricing
by MLVeda · launched
View in Shopify App Store ↗Reviews (405)
The worst app I have used. Kept glitching. Team is not very responsive. I wasted 3 hours with no resolution - uninstalled in the end.
Developer reply ·
Hi admin, We're truly sorry to hear about your experience. This is certainly not the standard we aim to provide, and we completely understand your frustration—especially after investing so much time without a resolution. App glitches is a serious concern, and your feedback has been shared with our product team for immediate review. If you're open to giving us another chance, we’d appreciate the opportunity to make things right. We are launching the new version of the app soon and it will be more helpful than the current version. Please reach out to us directly at support@mlveda.com and we will assist you with the app usage. Thank you for taking the time to share your experience—it helps us improve. Best Regards, Reshma Customer Success Manager MLVeda
TERRIBLE do not use or install it it messed up my entire store !!!! WORST customer experience ever !!!!
Developer reply ·
Hi Admin, We’re deeply saddened to hear about your experience. We strive to provide an unparalleled support to our valuable customers. I request you to give the Multi Country Pricing app another try, and I assure you for the instant support. Please don’t hesitate to reach out at support@mlveda.com if you need further assistance. We truly appreciate your feedback and the opportunity to improve. Best Regards, Dimple Customer Success Manager at MLVeda
No Customer Support. Disappointed.
Developer reply ·
Hi Ulvi, We sincerely apologize for any disappointment caused. Our team was in touch and had informed you that we were checking the compatibility of the Multi Country Pricing app with your store. This process typically takes 1-2 business days, and we truly appreciate your patience during this time. We understand how important timely support is, and we're committed to improving your experience. If you’re still facing any issues, please reach out to us at support@mlveda.com—we’d love the opportunity to assist you further. Thank you for your feedback, and we hope to turn your experience around. Best Regards, Reshma Customer Success Manager, MLVeda
Update: Don't recommend. Installed the app and it removed all pricing from our website, removing all functionality to add to cart, essentially breaking the website on install. Uninstalling and following the website instructions to remove the app also didn't work so had to wait for theme support to for the steps to remove all the code. So I was able to revert the website back to our original state in about 6hrs. Original: We installed the app, and it removed all pricing from showing on our website. Do not use! Our website is now broken, and we have to wait for app support to delete the code, resulting in lost sales from regular traffic and we're unable to start a major sale as planned.
Developer reply ·
Hi admin, We’re really sorry to hear about your experience, and we completely understand how frustrating this must have been for you. Our goal is always to provide a seamless experience, and we regret any disruption this caused to your store. If you’re open to giving the Multi Country Pricing app another try, we’d be happy to assist with the setup to ensure everything runs smoothly for you. Let us know if you’d like to explore it again, and our team will be there to help every step of the way. Please don’t hesitate to reach out at support@mlveda.com if you need any further assistance. We truly appreciate your feedback and the opportunity to improve. Best Regards, Reshma Customer Success Manager MLVeda
We had multiple issues with the app, and the support team sometimes took a couple of days to resolve the issue. There are other alternatives and the cost of the app does not justify using it.
Worst app experience, its been 11 days havent received a solution to my issue since then, the tech team is apparently still working on it they keep on asking for 24 hours every 24 hours. The moment we turn it on sizes disappear and the currency switcher also isnt working properly.
Developer reply ·
Hi Shreya, I want to extend my sincerest apologies for any inconvenience you've experienced. I understand the frustration caused by the delay in resolving the issue with your store. Our developer has been diligently working on it. Upon investigation, it became apparent that the heavily customized theme of your store was conflicting with the app code, leading to the issue you encountered. Our developer has been focused on finding a solution that ensures the app aligns seamlessly with your store's unique setup, facilitating your international sales growth. If you're considering a change in the theme in the near future, we're committed to making sure the app works smoothly with your updated setup. Thank you for your understanding and feel free to reach out to us at support@mlveda.com for any queries. Best Regards, Reshma
The worst support you can expect at the time of unsubscribing. Been trying to unsubscribe for more than a month their support team still says it's in process. Be very careful when you are subscribing. They will delay from their side and keep charging you.
Developer reply ·
Hi, We sincerely apologize for any inconvenience. Our records indicate that our agent responded to your inquiry 3 months ago regarding the removal of the app from your store and halting subscription charges. For your reference, please review the email thread sent by support@mlveda.com. It's important to note that according to Shopify's regulations if the app remains on your store, subscription charges will continue automatically. We understand this may be frustrating, and we're here to provide further clarification and assistance. Please don't hesitate to contact us at support@mlveda.com with any questions or concerns you may have. We're committed to ensuring a smooth resolution for you. Best Regards, Reshma Customer Success Manager MLVeda
Using this app now for almost 3 years now , lately been having issue and the support teams response has been absolutely terrible . Prices on our website and showing incorrectly and the support team has been unable to resolve , its been over a month now . Previously the support was very good and quick.
The day i installed this app, shopify speed score went down from 57% to 25%. Thus, that affected overall conversion rate. Scheduled google meet calls twice but I wait there for them in google meet to show up, but nobody show'd up. Overall, it was working fine. But I had delete it.
Developer reply ·
Hi Ali, We are sad about the experience that you have faced with our app. We are taking it as feedback and will work to improve them. We can definitely look into the concern that you were facing if given a chance. Please reinstall the app and contact us at support@mlveda.com or on live chat from the app admin and we will be right there to assist you. Waiting for your reply and reinstallation of the app. Best Regards, Reshma
Nightmere, caused a whole lot of issues with our shipping department, created a new SKU on every sale. did not work with Shipstation, customer service was Terrible
Please remove your app from my website and restore my ability to edit my own website's code !!! This app rounds up pricing to the nearest currency unit - which is not helpful.
Developer reply ·
Hi admin, We can help you resolve the rounding concern either you can manage it through Shopify admin or from the app admin depending upon some instances that we will check on your store and let you know after getting the access. Further, we can also look into it why you are not able to edit your website's code as the app does not change anything in the website code. Our Customer Success Agents have tried to reach you out at guy@thewoodenpostcardcompany.com email and on your phone as well. Please respond or you can contact us at support@mlveda.com and we will be right there to assist you with the concern. Best Regards, Reshma Customer Success Manager MLVeda
Please do not install the app. It breaks the code and the support is not very friendly. Do not recommend the app.
Developer reply ·
Hi admin, There was another currency converter app in your store which was conflicting with our app. Our agent informed you about not using that app as it will conflict. If you are looking to set different product prices then feel free to reinstall Multi Country Pricing app and we will be right there to assist you. Regards, Reshma Customer Success Manager MLVeda
Just the worst app ever, they ruined my site. Plain and simple, I lost a ton of sales due to their unprofessionalism.
Developer reply ·
Hi Camila, We regret the inconvenience caused to you. This has never happened with any other store using Multi Country Pricing app but there was some corner case that was causing the issue. Now it has been resolved completely. Feel free to reinstall it and we will be right there to assist you. Regards, Reshma Customer Success Manager, MLVeda
These guys made my website non-functional and told me I had to wait over a week to get it fixed. Their answers were always unclear. I really don't understand the good reviews and how they dare to charge 29$ per month. Watch out with these guys, they are amateurs.
Developer reply ·
Hi, Generally, it takes 24 hours to check and resolve the issue for any store. But currently, it would have taken more time due to some unavoidable circumstances. Hence, completely understanding the store's working, the team thought it in your best interest and requested to remove the app so that the prices on the live store are not affected. Further, you have not been charged at all as you were on the FREE TRIAL period. Our customer success team leaders are in communication with you and are assisting you actively with our apps. Feel free to share any queries that you have. We would be more than happy to assist you! 😊 Best Regards, Reshma Customer Success Manager | MLVeda
We had a terrible experience. They messed our website after installing their app while their app doesn't correctly work. Their respond was bad. We don't recommend.
Developer reply ·
Hi admin, We apologize for the inconvenience caused to you. We will look into this and take the necessary steps. The app code was safely removed from your store at your request. Please share the website issue at support@mlveda.com and we will check the issue as the highest priority concern. Best Regards, Reshma Customer Success Manager | MLVeda
Things they don't tell you. Duplicates all your inventory depending on how many markets, thus your inventory/reporting won't work. Uses options to change the currency, thus is you have more than 3 options (Size, Color, Length) it wont work, they add variants per region so you end up with thousands of variants. Caused a complete disaster in my store. If you're looking at this save yourself the time and just upgrade your Shopify account to Shopify Advanced and use the international pricing there. You'll pay more in the long run with your time to use this app.
Developer reply ·
Hi Anthony, Your feedback is considered. However, in the onboarding emails before setup we had mentioned about the country variants that are created by the app to show different pricing to the foreign customers. Also, after setup we have demo calls in which you were informed about the working of the app properly for a sample product. Shopify has set the limitation of 3 variant options and maximum of 100 variants can only be created for a product. Moreover, as the app did not fit with your requirements (which is fine!) you asked for the app removal and it was done within 24 hours by our app developers during the free trial period itself. So, we have done our bit in all ways to express the app's working and in assisting you. Feel free to contact us at support@mlveda.com if you have any suggestions or queries. Happy Selling! Cheers, Reshma Customer Success Manager | MLVeda
This is the more stupid app i have ever found ...i cannot understand why you have such good reviews...so i pay for an app to make my work easier ...with MLVeda my work dobles if i add one country ....and like that ....also my stock dobles ...why in the hell would my doble if i change the price in another country ...it doesnt mean the i have doble the stocks....im not a app creator but i have a pretty good idea of how this should work ....add country > add % > click yes ....all prices automatically change for that country ...easy ... let the app do the work ....Now i have been paying 4 ppl to update all my thousands of products for days to come and see that it doesnt work at all as i expected ...My work on my products have doubled ...the stocks have doubled ....this is a waste of my time
Developer reply ·
Hi admin, The stock will be managed by the auto sync inventory feature of the app. You will not face issue of the doubled inventories. Also the working of the app and further queries have been clarified to your developer and team by our customer success executives Vijay and Sonali. For any queries feel free to get in touch with us at support@mlveda.com. We would be happy to assist. Happy International Selling! Best Regards, Reshma Customer Success Manager, MLVeda
Bad service, slow responds, not refunding to me when it had been requested to remove and continue charging me. Requesting to stop using the apps just before Shopify billing dates, mentioned to remove within 24 hours but never removed and codes are only remove after 3 days which is after Shopify billing dates but continue to charge even codes is removed. Why are you still charging when we have sent a request to remove the Aps? If you are going to charge us and doesn't allowed pro-rate basis, why are you removing just after charging us with the Apps fees?
Developer reply ·
Hi Carmen, As per your communication with the Shopify Support agent as well, we are not responsible for deleting the app from your Shopify admin, it has to be done at your end. On your request the app codes were successfully removed by our developers on your store and they had also informed to remove the app to stop the next monthly subscription charge. It was, as per the Shopify's monthly billing cycle that the app subscription charge was already initiated. Having said that Shopify has already resolved this issue for you. Do let us know if you need any further assistance with the MLVeda apps. We would be right there to assist you :) Happy Selling! Cheers, Reshma Customer Success Manager | MLVeda
I have installed this app a few days back and it is taking time for the step up to be done. I have written to support, but no reply so far ! I am concerned as this is a paid app after the trial period is over and I need quick reverts.
Developer reply ·
Thanks for choosing us and installing our Multi Country Pricing app. We have observed that you have installed the app on Friday and due to weekends there is delay in the response. The app is theme dependent and requires 3 to 4 working days to complete the setup. Hence, we have provided 30 days free trial for the app. The app will be setup on your store once the app compatibility check is done on your store (our executive is checking it and will inform you within 12 hours) and we receive confirmation from your end. Don't worry you will get ample time to test the app and you wouldn't be charged for first 30 days. Reach out to us at support@mlveda.com for any queries and we will get in touch with you within 24 working hours. Cheers, Reshma Customer Success Manager, MLVeda
This app has always been good, there can be coding problems but the team will help in the end but it is not a quick response always. It is great that Shopify now has multi currency option but sadly this app is not compatible. This app is great because you can chose the prices for each country (no other app I am aware that does this) however when they get to checkout the price will convert back to your store currency, this causes a high abandoned cart rate. Unless the app updates to work with shopify multicurrency I will need to use a different app so that the customer experience is improved and the customer can actually finally pay in their currency. UPDATE: sadly app is not compatible currently with my theme, I asked them not to touch my live theme while they tested things, now my prices are all wrong and when customers add items to their cart the price changes again! This is costing me sales!
Developer reply ·
Thank you for your feedback. Customers like you have always been an inspiration. We are happy to announce that our Multi Country Pricing app is now compatible with Shopify Multi Currency option by Shopify Payments. Our team has contacted you on how to activate the same. ~MLVeda Customer Relationship Team
I REALLY GAVE THIS MY BEST SHOT. THEY TRY AND MAKE YOUR GIVE THEM A 5 STAR REVIEW OF THE APP AFTER THE DEMO CHAT WHICH YASH CONDUCTS, DONT GET SUCKED IN. THE IDEA IS GOOD BUT THE APP IS NOT GOOD, TOO CLUNKY. READ THE REAL REVIEWS SUPPORT TAKES TOO LONG TO RESPOND CHAT SUPPORT TAKES 30 MINUTES TO GET BACK TO EACH RESPONSE MULTI CURRENCY LOADS IN THREE UNITS WHEN LOADING PAGE TAKES 3-4 SECONDS AND WHEN CHANGING PRODUCT VARIATION ON PAGE IT TAKES ANOTHER 5 SECONDS IT'S NOT INTEGRATED WITH PAYPAL SO EVEN IF YOU HAVE ANOTHER CURRENCY PAYPAL WILL SEND YOUR CUSTOMER WITH THE DEFAULT CURRENCY. CURRENTLY ON MY PRODUCT LISTING PAGE SHOWS CORRECT PRICE BUT WHEN YOU LOAD THE DESCRIPTION PAGE ITS WRONG. I TRIED FOR 2 DAYS NOW TO WORK WITH THESE GUYS BUT ITS NOT WORKING SITES SPEED SLOWS DRAMATICALLY. END USER EXPERIENCE ISNT GOOD I WANT THEM TO REMOVE THE APP AND REFUND ME. BETTER OFF BUILDING SITE IN ANOTHER CURRENCY AND GETTING ANOTHER SHOPIFY ACCOUNT AT A DISCOUNTED RATE THIS IS A SUPER DISAPPOINTMENT.
Well what can i say... the WORST app ever and WORST service ever. This app completely messed up our website. we LOST 500€ on social adds and 4000€ on sales at least. They completely messed up the site... people could not add to cart it was all over the place! Avoid this and these unprofessional guys like the plaque!!!!!
First of all, they will be asked for your permission to access the store to setup this app and suddenly they install another app in your store without permission. To get them to setup is not within 48 hours, it takes forever. And once they already installed the app, they didn't let you know the problem and just email you that they already installed another new app that comes with this app, which is ridiculous. This app is useless, it's not automatic at all, it appears as an option that visitor from a different country has to choose which country they were. Price too expensive, support very lame and slow. I don't trust this company anymore. Don't waste your time.
This plugin is a scam. It does not function, and when I called the developer out on this, they simply sent me removal instructions. All of the (suspiciously 5 star) reviews are most likely paid for. Again, this plugin does not function and is a scam, and should be removed from the Shopify App Store.
@Truth we had a similar experience. Luckily we never made the app live and decided to cancel the install. Keep us posted! Shopify needs an app like this and it is such a shame these guys didn't get it right.
The ask access to install the app F*** my theme colors, those guys based in India so no one to talk to. if you want to screw your business big time, add stress to you day, then this app is totally for you.
