Ecologi: Plant Trees per Sale

There is something wrong with the app calculations! Great idea, but when you set up for 1kg of carbon offset per order, and you have 516 orders over 30 days, that equates to $144.48. $200 gets used up in the first week and then pauses until the next month, which doesn't look great on the site. I've checked the last 7 days (126 orders), from when it renewed, and its charged me $57.12, when it should have been $34.72! Hi there, thanks for your feedback. I have reached out to you directly to help resolve this issue for you. The reason that your carbon removal funding is different to what you were expecting is because you are funding carbon per spend amount as opposed to per order, which is why the spend is it a higher rate to what you were expecting. You can change this at any point in your app settings. The reason that the banner displays as paused is because you will have reached your pre-set spend limit and therefore impact funding is stopped until next month. We do this to protect our customers from greenwashing so that the impact you are funding matches what is displayed on your site at any given moment. You can also increase your spend limit at any given time, this spend limit is in place to protect Shopify merchants from unexpected charges. We hope this clarifies the issue, and more than happy to discuss this on a call and help tweak your impact settings. All the best.

Thanks for your review! If there is anything you think we could do to make the app better for you please head over to our feature request board to share your feedback: https://ecologi.featurebase.app/

It would be incredible to have an option for our customers to donate to meet a set goal to make it easier on finances. Especially for smaller businesses that are passionate about giving back to the environment, sometimes all we can do is $20/ mo. Imagine how much more could be donated if there was a widget to allow customers to donate. Otherwise, I love this app and it's generally easy to use. Thanks for the feedback! Unfortunately Shopify only let's us edit the checkout if you are a Plus store. The feature you are actually already exists but is only available for Plus customers. We'd love to offer this to more stores but for now we are not able to. We have a feature request you can track if anything changes here: https://ecologi.featurebase.app/p/customer-funded-impact

Thanks for your review! Really appreciate you taking the time. Let us know if there is anything we could improve here: https://ecologi.featurebase.app/

Thanks for the positive review! Great to see you are enjoying our app. Let us know if you'd like us to change anything here: https://ecologi.featurebase.app/

Great and easy to use. Thanks for the review. Great to hear you find our app easy to use. If there is anything you think we could do to make our app even more seamless let us know on our feedback board here: https://ecologi.featurebase.app/

Thanks for the review! We've love to learn how we can make our app better. You can submit feedback or a feature request here: https://ecologi.featurebase.app/

Thank you for the review! Great to hear you are enjoying using Ecologi. Let us know if there is anything you think we could do better here: https://ecologi.featurebase.app/

Thanks for the feedback! We really appreciate it, if there is anything you think we could do to improve your experience using Ecologi please let us know here: https://ecologi.featurebase.app/

Thanks for the review! If there is anything we could do to improve your experience please let us know here: https://ecologi.featurebase.app/

Thanks for taking the time to leave us a 5 star review. Great to hear that you are getting value out of our app. If there is anything you'd like to see us build next please let us know here: https://ecologi.featurebase.app/

Thanks for taking the time to leave us a review. We really appreciate the positive feedback. If you'd like to submit a feature request or any feedback around how we can improve our app for other businesses like yours please let us know here: https://ecologi.featurebase.app/

Thanks for your review! Great to see you are getting value out of our app. If there is anything you would like to see us build next please let us know on our feature request board here! https://ecologi.canny.io/feature-requests

It has take very long to improve few aspects. Also the cost of tree planting is 20 cnets more expensive than buying it on the shop, that is not correct. Still does not offer an option to also let the customers to pay for funding the tree planting or now the carbon removal. This should be an option so that we dont need to cover all the costs. It would be great if your app could calculate the CO2 impact of the shipping from the products from origin to the customers place. Including products that are first imported and then distributed from a Warehouse for exampel in the UK. Hi there, thank you very much for your feedback and taking the time to leave us a review. Both delivery emissions and allowing your customers to fund impact on your behalf are on our radar as potential future features. I've reached out to you separately via email if you'd like to help us explore some of these options further. We'd really love your input. On the tree price, our Impact Shop price for trees is actually $0.89 per tree, so Shopify trees are slightly cheaper at $0.80. I think what might have happened here is that you were looking at the GBP price which is £0.60 per tree. Apologies for any confusion here. Hope we can connect soon to discuss your feedback further and thank you again for raising it.

Thanks so much for your 5 star review, great to hear you are having a positive experience using Ecologi. If you'd like to share any further feedback for our product team you can do so here: https://ecologi.featurebase.app/

Thanks for taking the time to leave us a review and for continuing to support the planet with our Shopify app. If you have any feedback on future feature's you'd like us to build please submit them here: https://ecologi.canny.io/feature-requests

Thank you for taking the time to leave us a review, we really appreciate it. If you have any ideas on how we can make the app even better for businesses like yours please let us know here! https://ecologi.canny.io/feature-requests

Thank you for joining Ecologi and for taking the time to leave us a review, we really appreciate. If you have any feedback on how we could improve our app please let us know here: https://ecologi.canny.io/feature-requests

Thanks so much for the review! Means a lot to see you are enjoying using the app. If there is anything you think you we could review please leave us a feature request here: https://ecologi.canny.io/feature-requests

Thank you for your review. Is there anything you would like to see us build next? We're always keen to learn how we can make the Ecologi app even better for businesses like yours. You can submit a feature request for our Product team here: https://ecologi.canny.io/feature-requests

Thanks for the review! Great to hear you are enjoying our app. Please let us know if there is anything you would like us to build next that would make your experience using our app even better: https://ecologi.canny.io/feature-requests

Thanks for your review! Great to see you're enjoying the app. If there is anything you think we could improve feel free to submit a feature request here: https://ecologi.canny.io/feature-requests

Thank you for taking the time to leave us a review! If there is anything you'd like to see us build next you can submit a feature request here: https://ecologi.canny.io/feature-requests

Thanks for the review! We're always looking for ways to improve our app for businesses like yours. If there is anything you think we should build next you can submit a request here: https://ecologi.canny.io/feature-requests

We are unfortunately considering canceling this integration as the Shopify API doesn't showcase that we are planting trees on our products pages (despite Ecologi's images showing that their app makes it possible). Thanks for your feedback. We've recently introduced a native theme extension for our app which allows you to easily drag and drop your impact directly onto your product pages. Hopefully this helps you showcase your impact to your customers!

It's quick and easy to set up an account, however I don't really feel like it's set up for Shopify Integration at all. You can see on your account how many trees you've donated which is great but to get that information onto your website you need to mess around with code. There's also no option to show customers on the product pages that their purchase is making a donation. The info on the app images are very misleading as it makes out that this is possible Thanks for your review and your feedback! We've recently introduced a native Shopify theme extension which allows you to easily drag and drop our impact widget onto your product pages. This widget shows your customers exactly how much you are funding on their behalf!

We had to downgrade our rating from 5 stars to 1 star. Our profile with Ecologi is constantly showing server errors or other errors related to rendering the website. This causes big confusion with our customers and ultimately in them loosing trust into our business if our climate action claims are not verifiable by them. Support was useless so far and told us 3 times that the problem was fixed althought it wasn't fixed. We sent screenshots of the problem each time and yet no one seems to care but rather send a canned response that the problem is fixed when it isn't. Hi there, We're really sorry to hear about your experience and that you've had to downgrade our rating from 5 stars to 1 star. We've recently been experiencing some 404 issues with the Ecologi site which resulted in it intermittently going down. Our tech team have worked hard to deploy a fix for this and has confirmed that the issues are now resolved and that the website is functioning as normal. We understand completely your frustrations with this issue and that you've not received a great customer experience. At Ecologi, we always aim to provide the highest quality customer support, assisting our members to meet their climate action goals. Once again we're really sorry to hear that this hasn't been your experience on this occasion. As a result of this, we'll be reviewing our Shopify app to highlight improvements that can be made, as well as improving our uptime status messaging and the support of the Shopify app. We hope that you'll continue to use Ecologi as your tree-planting partner 🌳 Best wishes, The Ecologi team 🌱

I love Ecologi and I'm bvery happy that we are able to use this app to integrate our existing work with them into our shopify shop (we already have been using the carbon offset for employees for a while now). The only thing I would love to see added is an option for customers to overcompensate the amount of carbon compensation, and maybe something like a badge? Currently we just coded the latter into the shop theme ourselves. Thanks so much for the feedback. We have recently introduced a native theme extension for our app, allowing you to easily show your customers your impact on your product pages. We have also logged your feedback regarding the option for customers to overcompensate your impact.

Easy to set up and track. Helps customers feel good about their purchase and us to easily make an impact! Thanks! Appreciate you taking the time to leave feedback and for the review. We've recently released a nice update you might be interested in. You can now enable tree planting receipt emails for your customers. As you mentioned our app helps customers feel good about their purchase, our new emails take this to the next level with sending them the exact details of their tree. You can learn more about this feature here: https://ecologi.canny.io/changelog/tree-receipt-emails Thanks for being part of the Ecologi family!

Super easy to set up. My only wish is they'd provide ways for us to communicate back to the viewers the progress inside the shop rather than forwarding over to their site.

Super easy to set up. Tree pricing is surprisingly low. I'd love to see a bit more integration into my shop interface, to help draw attention to the trees being funded with each purchase so I could use this positive action also to better leverage this awesomeness for my own branding, but for now I can add a bunch of this stuff myself manually, and am just happy at how easy it was to get started.

Really great app to offset the carbon footprint of your deliveries and products! Very helpful customer support also!

Love Offset Earth and their mission. Besides a business account to offset for our staff, we now also have this app enabled to further compensate for all our shipments that obviously do not help. Simply enable and go!

They have awesome and interesting projects which make a real difference in the environment. It is all automate once the setup is done which is super easy.

I am very pleased with this app! I like the idea of doing something good while somebody is shopping. A win win situation. Love and Peace!

We absolutely love this app, what a great idea. So easy to set up. A great chance to do some good whilst boosting sales as well.Looking forward to working together & seeing our forest grow. Brilliant! :) *****