eShipper
by Eshipper.com · launched
View in Shopify App Store ↗Reviews (27)
Review update: after submitting the previous review eShipper support contacted us with the approval of the claim that we had submitted 8 months ago. They did pay the full amount of the claim so I had updated the review.
We've been working with Riz and the eShipper team for quite some time now, and I can confidently say they’ve made a huge difference in how we run our small business. As a handmade brand, shipping is such a critical part of the customer experience — and Riz has helped us streamline and simplify every step of the process. He’s incredibly responsive, always willing to go above and beyond, and truly cares about helping small businesses succeed. Whether it’s resolving an issue quickly or finding more cost-effective solutions, Riz always shows up with professionalism and heart. We’re so grateful to have him as our shipping manager — thank you, Riz and eShipper, for being a part of our journey and helping us grow!
We've been using eShipper for 2 years now and have been very happy with the service and tech. Great carrier selection, rates and customer service.
The eShipper Shopify app has made fulfilling orders so much easier. The automation features are super helpful - from syncing orders to generating labels, everything runs smoothly. It’s saved me a ton of time and made my shipping process way more efficient. Highly recommend for any Shopify store looking to streamline their logistics!
After many years of good service, suddenly, in September 2024 everything changed: - New buggy and unpolished app; - Suddenly, cannot purchase Canada Post label anymore... Arguing that we need to deposit all our daily package to 45mn from our place and not at Canada Post directly anymore. - Pricing of UPS also skyrocket in September 2024 without any reason. Sorry to see sunch a decline in what used to be a very good entreprise.
I would recommend e-shipper. The ease for us and our customers is wonderful. I'm still figuring out a few bugs but I am working with Maui Malonzo in tech support who is so responsive, well informed and always follows up - which is great. And Komal Puri my rep who calls me back at all hours! The information migrates quite well from Shopify to the e-shipper site but some fields are frustrating. It will auto-populate incorrect info so I'm hoping they get this fixed. But overall very happy.
Having amazing rates is just a bonus. What really sets them apart is the incredible customer service! Irene, Amanda and Alex are absolutely amazing and always go above and beyond to help in any way they can. I would recommend them over and over again.
Great rates with a great customer service. We had always someone to talk to to whenever we get any issue with shipping and they go above and beyond to help us get things right.
We have had the best time working with eshipper! They are such a professional company with incredible people working there. I love how they can help us with everything from better shipping rates, to picking and packing, to helping us with our Amazon store front (shoutout Blair & Jack from AMZ prep!) our account manager Ahmed Sabah has been amazing at helping us navigate all these different services and help to tailor things to help support our small business. We love eshipper and will be long term customers! - Lauren BUZZD Nutrition
Its been a month we are using eShipper to fulfill our order for USA and Canada, during the initial setup we have many problems, because we were not familiar with this new setup, but the most excellent thing about eShipper is the team they are very efficient and responsible, whenever we need assistance they are always provide assistance in responsive way. They help me setup our eShipper and provide solution to our each and every query
We have been using eShippers to fulfill our Canadian orders for the past 6 months (out of their Toronto warehouse). They have been absolutely superb to work with! We have used other 3PLs and eShippers are far-and-above easier to work with and more nimble than others we have used. All of our orders are shipped on time and we get accurate and current tracking and related info immediately. The team is very responsive and they even went above and beyond to help us troubleshoot issues the few times they occurred (issues not caused by them). I would highly recommend eShippers, and we look forward to continuing to use them.
Only for Canadian customers. Wish they would specify that before I took the time to download it and give them all my information
Just the perfect app.. Exactly what I was looking for! And the support was even better. They have a team that helped us with the setup. Was dealing with a guy called Ahmad.. he was amazing. Thank you
The service I've been receiving with eShipper has been phenomenal and has truly made my experience as a small business owner MUCH EASIER. I like that I can integrate my shopify with eShipper so smoothly. I am grateful to have Ahmad Al Abid as my account manager - he ensures I receive great support and great shipping rates! Ahmad is very responsive, helpful and passionate about his job.
Best shipping rates we've seen so far! Tentative staff, especially our account manager, Zahera! She and her team are always available to communicate and address any issues, and they go above and beyond to help our business.
eShipper has done a phenomenal job by going above beyond to meet the needs of our organization. Friendly staff, great customer service, great platform and cheap shipping made working with them a wonderful experience. I would highly recommend them.
Good pricing. Unfortunately their accounting business model does not work with our actual business model.
Developer reply ·
We are sorry to hear that you had to deal with several shipping adjustments (additional fees) and understand how frustrating it must be for you. We try our level best to make sure no customer has to go through this but carrier-related adjustments are unfortunately not in our control. As discussed with you earlier, although most of these charges were carrier related & valid, we have refunded several of these payments as we truly value your business and empathize with your situation. Our teams have been constantly working with you to rectify all the issues you have found in your audit report. Please know that your Account Manager as well as our Escalations team continue to be highly involved in the entire process with the carriers as well. We’d greatly appreciate the opportunity to resolve all your issues and hence have requested for a call with you involving our senior management. We are confident to work out a resolution for you with your cooperation.
I definitely ran into some issues with this service but mostly it came down to rates quoted not being final shipping rates. Overall, the rates are not competitive with rates you can negotiate yourself. And I really disliked the adjustments made and how they would just 'charge to my card'. Their team did go above and beyond to keep my business though.
I've been working with Ahmad Al Abid for over 3 years and he's always responsive and attentive. He helped me reduce shipping cost and integrated my store to the eShipper app which streamlined my shipping process and made my life much easier. After 4 years of working with him and eShipper I can confidently recommend any business owner to work with him and eShipper. The service is great and extremely reliable. I love the app, I should've made the switch from eCommerce long time ago. It all syncs through to eShipper seamlessly.
This app was highly recommended by Hiba Ali from eshippers. It saves me the hassle of shipping, it saves me time, money and is very handy! Cant go without it!
I love being able to show my customers carrier-calculated rates and I think it has increased sales. The rates are accurate so customers are not being overcharged or undercharged. With previous apps I've often had to make up the difference because they were not charged the right amount.
I use eShipper to ship parcels almost daily. It's worked very well for me and their support is great - I always get a fast response from Syed. Their UPS rates are the best I've found.
This app helped us reduce our shipping cost by over 50% and made it easier for us to export to the USA. Amazing rates, great customer service. Highly recommend!
