FBP | Fast Bundle & Upsell App
by Fast Bundle
View in Shopify App Store ↗Reviews (3482)
It's my second year with fast bundle and Sara was super helpfull! She fix my situation in no time :)
It was a great experience to get free subscription given by Olivia. Thanks
Daisy at customer support was super helpful and attentive. Even after we dropped off the call for an hour, she returned to help answer questions. Very impressed.
I don't appreciate the fact that your monthly subscription charge is based on TOTAl order value. Not value from add-ons. Other Apps do that and it's more than fair. when you hav an "add-on" or a "Frequently bought together" offer, the second item should be the additional revenue generated and tracked. Not the total order value. {update} the company did help raise threshold to accommodate our company demand and needs.
it requires some time to get accustomed by it and for sure not everything is perfect. however in the end the team is reachable and usually replies and fixes within a short time. im happy all in all. Jay & Daisy doing a good job
Helpful app, fairly straightforward to setup and use. Customer service has been very helpful, Ben was able to quickly resolve an issue that was preventing the cart from populating correctly.
Communication with Lara was very pleasant, and she was able to assist us quickly and easily with our request.
thanks for sally
Developer reply ·
Thank you so much for your kind words and for taking the time to leave this review! 😊 I'm really glad Sally could help and that your experience with Fast Bundle was positive. Your feedback means a lot to us, it helps the whole team keep improving. Best wishes for success in your business.
good support. actioned quickly.
Developer reply ·
Thank you very much for your valuable feedback; it was greatly appreciated. We have reached out to you but, unfortunately, have not yet received a response.
Great Support! Fast and professionell thanks to Ben!
Developer reply ·
Thank you so much for taking the time to share your thoughts about your recent experience with us.🥰
Grteat app but very expensive for a small business.
Developer reply ·
Thank you for the review and your honest feedback , we really appreciate it! We actually reached out to you directly a while ago about the pricing concern, but haven’t heard back yet. If the cost is still the main thing holding you back, just reach out to our support team and I’ll personally see what we can do to make it work better for your small business.
Great program very easy to use!
Mike hat mir im Support Chat schnell geantwortet und sich zum Lösen meiner Probleme viel Zeit genommen. Leider ist es momentan nicht möglich, ein Bundle in ein Bundle zu packen. Diese Funktion hätte ich gebraucht. Vielleicht wird hier zeitnah optimiert.
Haven't got round to using the app itself yet so can't give 5, by spoke to Maya on customer care with help signing up and she was very quick to respond and super helpful!
I got free version of the app with the help Hanna. I’m testing now, it’s limited, so can’t tell much at the moment.
I'm absolutely happy by the exceptional customer service I received from Fast Bundle. We had some setup calls, which helped us a lot for understanding the product better. On top we asked for some customizations. The support and the tech team supported us where they could and where super patient with our problems and our wishes. The 1 missing star is for some features we are missing, although I can highly recommend the app. Thanks for the topnotch service!
good app
Developer reply ·
Thank you for your review and for sharing your experience with us. Our team had completely addressed the issue you encountered. Regarding the days you were impacted, we attempted to contact you; however, regrettably, we did not receive any response.
The best thing so far with the app is the fantastic service and help you get when contacting customer service. The app itself is so far so good. For us, we needed to upgrade quite fast.
Great customer service that responds in a timely manner and is supportive and helpful, and will even do some custom work for you. The product is still in development so doesn't do quite everything I'd need it to (I have some specific needs), but they seem to consistently be working on and updating the app, so I'm sure future updates will continue to have the product become better and better. This is the only reason I didn't give 5 stars, but I'm sure they're well on their way to changing my opinion.
Developer reply ·
This is the tone that motivate our whole team to perform better. Thank you for the kind words. :)
Update 4/19/22: App stopped working/displaying any bundles entirely. We've figured out a solution to our problems using the shopify discounts alone. Great customer service, easy to use. Best almost free* bundling app available! Formatting is a bit wonky, but the customer service reps will very quickly make changes for you at no cost. It's also well worth the value to get the plan. *NOTE: Employee views, and test views count toward your limit. Customer service did however note my issue and gave me 200 more free views.
Developer reply ·
We truly appreciate you taking the time to share your thoughts. We wanted to let you know that, since your feedback, we’ve introduced a completely new pricing strategy built around bundle sales. This means pricing and discounts are now driven by actual bundle sales. In addition, our team has been hard at work rolling out several exciting new features designed to make the overall experience smoother and more intuitive. We recently sent you an email with more details about these changes and our offer but unfortunately we haven’t received a reply yet. If you’d like, we’d be very happy to resend it or answer any questions you may have, just let us know! Thank you again for helping us improve. Your input really matters to us❤.