Gelato: Print on Demand
by Gelato · launched
View in Shopify App Store ↗Reviews (969)
easy and fun to use
Developer reply ·
Hello, Thank you so much for your positive rating, we really appreciate you taking the time to support Gelato. We’re happy to know that you’re enjoying our service and we look forward to continuing to help you grow your business. Kind Regards, Kamil Gelato Support Team
Les premières opérations sont quelques fois fastidieuses, mais avec l'habitude cela devrait se simplifier... Bonjour, Merci beaucoup pour votre évaluation positive, nous apprécions vraiment que vous ayez pris le temps de soutenir Gelato. Nous sommes ravis de savoir que vous avez eu une bonne expérience avec notre service et espérons pouvoir continuer à soutenir votre entreprise à mesure qu'elle se développe. Cordialement, Kamil Équipe de support Gelato
My business is new so i haven't had a huge number of sales but I love how easy it is to work with - I chose Gelato because their platform is the easiest in which to sell world wide. The way they set it up, my international customers do not pay alot more for shipping or wait a long time because the products are printed in their area- I really value this! I just wish there were more worldwide products. While Gelato has a ton of apparel options, it would be great to see hardcover and spiral journals as well as higher quality tote bags, Hoping to see more from Gelato soon! Hello, Thank you so much for your positive rating! We truly appreciate your support and are happy to know you’re satisfied with Gelato. Your feedback encourages us to keep providing high-quality service for all our customers. Kind Regards, Kamil Gelato Support Team
Hello, Thank you so much for your positive rating! We really appreciate you taking the time to support Gelato and are glad to know you’re happy with our service. If there's anything we can do to improve your experience to 5 stars, please feel free to reach out to us at apifeedback@gelato.com Kind Regards, Kamil Gelato Support Team
Fungerer veldig fint. Hei! Tusen takk for den hyggelige tilbakemeldingen! Vi er glade for å høre at Gelato fungerer veldig fint for deg. Vi setter stor pris på at du tok deg tid til å dele opplevelsen din, og vi håper å fortsette å støtte deg og virksomheten din. Med vennlig hilsen, Michal Gelato Support Team
Developer reply ·
Hello, Thank you so much for your positive rating! We truly appreciate your support and are happy to know that you’re satisfied with our service. If there's anything we can do to improve your experience to 5 stars, please feel free to reach out to us at apifeedback@gelato.com Kind Regards, Kamil Gelato Support Team
Works mostly Really good. The mockup never really seems to be centred when I'm building a shirt. Maybe the way the T's are photographed for the website. Other than that its seamless.
Developer reply ·
Hello, Thank you for sharing your feedback with us. We are glad to hear that you are finding the integration seamless and that the app is working well for you overall. Regarding the mockup alignment, we appreciate you bringing this up. It is possible that the natural fold or "lay" of the garment in our photography affects the perceived centering, but we are always looking for ways to improve our visual tools. Your input helps us refine these features for a better user experience. If there's anything we can do to earn a 5-star review from you, please reach out to us at apifeedback@gelato.com. Best regards, Michal Gelato Support Team
Developer reply ·
Bonjour, Merci pour votre évaluation 4 étoiles. Nous sommes ravis d'apprendre que tout se passe bien jusqu'à présent. N'hésitez pas à nous faire part de vos suggestions pour obtenir 5 étoiles ! Pour tout commentaire supplémentaire, veuillez nous contacter à l'adresse apifeedback@gelato.com. Cordialement, Andrzej Gelato Support Team
easy
Developer reply ·
Hi, Thank you for your kind review. If there's anything we can do to improve your experience to 5 stars, please feel free to reach out to us at apifeedback@gelato.com Best regards, Andrzej Gelato Support Team
I've been slowly exploring Gelato and find it very resourceful in terms of providing information for people whom are starting a business.
Developer reply ·
Hello, Thank you for leaving us a positive rating! We truly appreciate your support and are glad that you’re satisfied with your experience. We look forward to continuing to help your business grow with Gelato. Kind Regards, Michal Gelato Support Team
Developer reply ·
Hello, Thank you for your review. We're pleased to know that your experience has been positive overall. If there's anything specific we can do to improve your experience to 5 stars, please reach out at apifeedback@gelato.com. Best regards, Andrzej Gelato Support Team
Easy to understand and navigate. Make linking to sales platforms easy.
bra
Developer reply ·
Hej, Tack för din vänliga recension. Vi är glada att höra att du är nöjd med din upplevelse. Om det finns något vi kan göra för att göra din upplevelse 5-stjärnig, vänligen meddela oss på apifeedback@gelato.com Bästa hälsningar, Andrzej Gelato Support Team
Developer reply ·
Hello, Thank you for your feedback and for continuing to use our service! We’d love to hear how we can make your experience even better. Feel free to share your thoughts with us at apifeedback@gelato.com—we’re always looking to improve and hope to earn that fifth star! Kind regards, Michal Gelato Support Team
Overall, very powerful and mostly user-friendly. I hit snags along the way to be sure, but it's simply amazing how easy it is to use compared to doing this all on my own. Great work. 4 out of 5 because there is always room to improve!
Developer reply ·
Hi there, Thank you for your thoughtful feedback! We're glad to hear you're enjoying the ease of using Gelato. If you have specific suggestions for improvements, we’d love to hear them—feel free to reach out to us at apifeedback@gelato.com. We're always working to make your experience even better! Best regards, Bart Gelato Support Team
Developer reply ·
Hi there, Thank you for your review! We’d love to know how we can make your experience even better. Feel free to reach out to us at apifeedback@gelato.com with any suggestions—we’d be happy to hear from you and work towards earning that fifth star! Kind regards, Bart Gelato Support Team
Developer reply ·
Hello, Thank you for your review and for rating us 4 stars! We’re always striving to improve, so if there’s anything we can do to make your experience even better, please reach out at api.feedback@gelato.com. Best regards, Andrzej Gelato Support Team
I enjoy the products from Gelato. I use the multi product tool to add to store, on my mobile browser because the multi product tool doesn't seem to exist on the app. On more than one occasion I have gotten to the end only to have the site freeze and I lose 30 minutes of work.
Developer reply ·
Hi, Thank you for sharing your experience. We're glad to hear that you enjoy our products. We apologize for any inconvenience you've encountered while using the multi-product tool on your mobile browser. We understand the frustration of losing work due to site freezes. If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at apifeedback@gelato.com. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions. Thank you for choosing Gelato! Best regards, Michal Gelato Support Team
Finding the limitations of sizing designs is not very competitive to other sources. The 150 DPI is making the design to small. The DTG is falling short of the expected color.
Developer reply ·
Hi, Thank you for sharing your feedback regarding our Shopify app. We appreciate your input regarding sizing limitations and understand your concerns about the 150 DPI and color expectations with DTG. We apologize for any inconvenience you've experienced. Our team is continuously working to enhance our services, and your insights are valuable in this process. If you have specific details or examples to share, we would love the opportunity to investigate further and address any issues. We've reached you directly via e-mail to assist you further. Best regards, Michal Gelato Support Team
Great experience with a few minor mishaps. The very first sample I ordered was amazing quality, but I have not gotten that same garment type since, despite using the same exact template (I only changed the logo/branding). Still- the print & embroidery quality is top notch. I also ordered a non-zip hoodie sample, but was sent a zip instead, which they quickly resent. I mention this because I fear it may happen with my customers once we launch - so it's something to keep in mind. Thankfully its a very seamless resolution process. Overall, this is one of the better print on demand companies I've used from a print quality perspective
Developer reply ·
Hi there, We are happy to know that you are delighted with our print quality. We are committed to making the experience as smooth as possible and are continuously working to improve the consistency and operations. If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at apifeedback@gelato.com. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions. Thank you for choosing Gelato! Kind regards, Kyle
Developer reply ·
Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. Best regards, Bartosz Gelato Support Team
Integration is not automatic when customers make an order in my store. Also, the address field only allows 35 chars, which means that in most cases you have to change your customers' orders for the address to fit the available address fields. Mug packaging is not great. Only cardboard around it, there's no bubble wrap or other kind of fragile material protection. That's not good at all and the sample I've ordered has reached me broken. Even though there's production in my country, all the orders so far have come from Germany. This leads to slower delivery times for me and my clients, which shouldn't be needed if there's production in Portugal. Other than these issues, Gelato is exactly what I was looking for and I do plan to keep using it for my small business. It does still have room to improve and that's why I'm leaving that feedback here.
Developer reply ·
Hello, Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with the integration not being automatic when customers place orders on your store. We understand the importance of a seamless integration and we're continuously working to improve this process. Regarding the address field limitation, we apologize for the inconvenience caused by the character limit. We'll take your feedback into consideration as we explore options for expanding the address field to accommodate longer addresses. We're sorry to hear about the issue with the packaging of the mugs and the broken sample you received. We'll review our packaging protocols to ensure better protection during transit and minimize the risk of breakage. We understand that delivery times are important, and we're actively working on optimizing our production and distribution network to provide faster delivery options in various regions, including Portugal. We appreciate your valuable feedback as it helps us identify areas where we can improve our services. We're committed to providing the best possible experience for our customers, and your input is instrumental in that process. If you have any further suggestions or concerns, please don't hesitate to reach out to our customer support team. Thank you for choosing Gelato for your business, and we look forward to serving you better in the future, Bartosz Gelato Support Team
The integration with Shopify works impeccably. Things that I would change: - If you published a product with shipping included, you cannot change the option later - for the personalize design the image resizing tool behaves weird. Over all, I'm pretty happy with it by now.
Developer reply ·
Hi, thanks for your review! We're glad that you're happy with our app. One of our colleagues has gotten in touch with you to learn more about how we can make your experience a 5* one. Kind regards, Adeline
UPDATE: I had a chat with customer service and the problem was solved. It was a glitch, a pretty annoying one but just a glitch! Everything else has been going well since and customer service was extremely nice. So far so good :) This app is so problematic! It went into some of my shopify settings and changed them, for example it changed the fulfillment of some random products of MINE to gelato for no reason, causing people to not be able to purchase them from my store anymore and making me lose sales! HOW RANDOM IS THAT?? Not to mention how hard it is to ignore products on the platform. Jeez. Can't wait for calendar season to be over so I can erase it and never use it again.
Developer reply ·
Hi, Firstly, I apologise for the technical issues you faced related to fulfilment of some of your products. We appreciate the feedback very much - it is feedback like this that helps us to improve. I reached out to you yesterday as we would like to support you and resolve the issues you faced, but we unfortunately have not heard back. Please know that you can reach out to me directly at any time (I provided my phone number and contact details in the email I sent) if you would like to give us a chance to earn your trust. I look forward to connecting with you soon. Regards, Pradeep SVP Customer Success
Just getting started with Gelato - they called me today to offer extensive support which is wonderful so we can get our colour profiles correct. We are trialling a few of their products and have high hopes of building a wonderful business with them. We will update our review over time with how we get on, but we have made a start and their local delivery and integration with Shopify is a great benefit and much better than the competition as they produce and ship locally in so many countries. A UK customer will expect a product to ship from the UK, whilst a EU or USA customer will also expect local delivery (avoiding tax and delays) and Gelato offer this. We are excited by the potential here.
Developer reply ·
Hi, First of all, thank you for taking the time to write a review and provide your detailed feedback. You have already provided fantastic insights to the team. It was a pleasure speaking with you on the phone today and learning about your plans to deliver a much better apparel experience for your customers. Cross-continent shipments are unfortunately too common in the print-on-demand apparel industry. At Gelato, we always want to avoid this but sometimes the specific item is sold out and then we send it from other countries. The good news is that in March and April 2021 we are adding 7 new partners for apparel in the EU, North America, and South America. This will significantly reduce the risk for cross-border shipments. It is customers like you that allow us to improve and become a better partner for our customers. Thanks! Achille Achille Mileto Head of Customer Advocacy Gelato
