Gelato: Print on Demand

sooooo langsam! Hallo, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut mir leid zu hören, dass Ihre Erfahrung durch eine langsame Performance beeinträchtigt wurde. Wir verstehen, wie frustrierend das sein kann, und genau das ist nicht die Erfahrung, die wir uns für Sie bei der Nutzung von Gelato wünschen. Sollte das Problem weiterhin bestehen, würden wir der Sache gerne genauer nachgehen. Bitte wenden Sie sich mit weiteren Einzelheiten an apifeedback@gelato.com unser Support-Team hilft Ihnen dann gerne bei der Lösungsfindung weiter. Nochmals vielen Dank für Ihr Feedback. Es hilft uns dabei, Verbesserungspotenziale zu erkennen und das Erlebnis für alle unsere Kunden stetig zu optimieren. Herzliche Grüße Kamil Gelato-Support-Team

After closing my Gelato account, I had two orders stuck as "open" in Shopify even though they were already delivered. Getting this resolved took quite some effort — Gelato no longer supports email inquiries and their chat only offers a bot with no human agent option. In the end I managed to sort it out myself. Gelato is a nice platform and I can see why it works well for many sellers, but it turned out not to be the right fit for my workflow. The pricing is on the higher end, which I understand given the on-demand model, but combined with the limited support access it made it an easy decision to move on.

Pretty cool no too difficult

Almost 2-3 years with Gelato and I'm really disappointed with the new prices. No way you can make a margin with this prices. Especially the framed posters

The app is intuitive but getting an order processed was quite a challenge.

pas de Français

Getting to understand Gelato has been relatively easy. I'm a bit disappointed that the personalisation part doesn't work with my Stilleto theme as that was one of the major draws to using Gelato. I would also like to undersatnd how migrating my products from Printify to Gelato works as the SKU's remain Printify SKU's meaing when I delete the product from Printify it removes the SKU that Gelato are using.

Updated 1/22/2023 We love the service and satisfied with the production quality, but recently we have seen something totally unacceptable that must be fixed NOW! When setting up a product in Gelato for your store, the resolution and quality of the preview images placed on your product are high compression/low quality and low resolution. This creates a preview image that trashes your design. We have learned from potential customers that they think this is the quality of the final product and do not buy because of it. This is just terrible and results in significant lost sales. Now we understand why!

Good quality products, worldwide delivery and relatively fast customer service. However the order platform is somewhat buggy and prices for product tend to be increased with short notice (or even no notice).

The business model is very promising but unfortunately the technical solution (including the Shopify integration) does not live up to the high expectations. Errors occur too often causing orders to fail or be charged incorrectly. In addition to this they have severe problems with products (particularly frames) out-of-stock. There are no automatic notification neither when an item it out-of-stock or back in stock. This of course leads to bad customer experiences. Support is generally helpful but they are fixing problems that should never have occured. Once Gelato manages to finish the development of their platform they will be a powerful partner. Until then you should expect to monitor all orders manually and to spend time writing the support team.

I have been using Gelato for a few months with mixed results. 1 - More than half of my customers' orders arrived heavily damaged - while the box was not damaged, indicating the printers damaged the product and thought it was ok to ship it like that. Thankfully, Gelato has always been very good at refunding me for replacing orders, but it has left my customers with a bad first impression. With one customer, her replacement was also damaged so I had to have a third one sent to her. It also means a lot of extra work for me. 2 - Prices for the items I sell often fluctuate - sometimes dramatically - without notice. Recently, after having gone up significantly (one item went from $43 to $62) almost all of the prices have been slowly creeping up. Making it really difficult to set my pricing and plan properly. I brought these price jumps to their attention several times and always get a generic answer like "That does look strange, we'll forward this to the appropriate department", after which I never get a satisfactory answer or solution. 3 - The aluminum prints are very nice, with great printing quality. It seems some of the sizes ship from Canada and arrive very quickly and in great condition, while other sizes ship from the US, take a long time to arrive, and almost always arrive damaged, as mentioned above. 4 - The app is good to use and the product display images are great. I would love to continue using Gelato because my customers really like the aluminum prints (when they are not damaged), but a few things are making it rather frustrating to use. I will happily change my star rating if these issues are properly resolved! **UPDATE** Achille from Gelato reached out to me to address my concerns and he was very patient and we had a video conversation. I really appreciate the time he took and that he followed up by explaining the price changes were caused by an introductory signup discount that had not been clearly communicated to me before. He apologized for the lack of previous communication and promised to do better in the future. He assured me that they have not had a significant number of complaints about damaged orders so it was probably just very bad luck on my part. I'm currently in the process of redesigning my shop and introducing new products so have not had more sales since to confirm that quality control is not an issue. I will update again when I've had satisfactory quality control, but as I said before, I appreciate that they always refund quickly for replacing damaged orders.