ICU• In Cart Upsell Cross Sell
by In Cart Upsell · launched
View in Shopify App Store ↗Reviews (582)
Great for add-ons in Shopify. Great support also from Lasandra and team.
Not perfect, but close enough for a "free app" to add an optional shipping insurance at checkout. Support was available to live chat during the day and helpful!
Developer reply ·
Thanks for trying our app and sharing your experience! We're glad you found the support helpful and appreciate your feedback. If there's anything we can do to improve your experience or make the app even better, feel free to reach out. We're here to help!
Their support is awesome. But, their app UI interface should be upgraded more. Also, they can add more customization options there.
Developer reply ·
Hi Roots Plants, Thank you for your feedback! We're pleased to hear that you find our support awesome. We appreciate your suggestions about enhancing the app's UI and adding more customization options, and we'll look into these improvements. Thanks for being a valued user!
Always fast, competent and patient support. We are looking forward to the new app launch that will hopefully come with new upgrades and functionalities.
Developer reply ·
Hello to our friends at Liiteguard Danmark Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to provide you with excellent support. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Tanu & The In Cart Upsell & Cross Sell Support Team
Nem at få i gang og god og hurtig support. Også til at ændre designet så det passer til egen webshop
Developer reply ·
Hej til vores venner hos Seamless Basic DK Tak fordi du efterlod denne tankevækkende anmeldelse! Vi sætter pris på, at du tog dig tid til at dele denne anmeldelse med os og fællesskabet! Vi er glade for, at vores supportteam kunne hjælpe dig. Vi elsker at have dig som kunde og er altid her for at hjælpe din Shopify-butik med at få succes! Skål, Pushpesh og supportteamet for opsalg og krydssalg i kurven
Good app, easy to set up and has helped us sell more products to our customers. Good customer service.
Developer reply ·
Hello to our friends at Addison Clothing Store Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the In Cart Upsell & Cross Sell Support Team
Very nice experience in a few days. We expect to see the result at the end of the month. However, there is one big big flaw for us. Our shop is multilingual. We were able to define the words used by this app in only one language. So we can visit the site in the other 2 languages, the words used by the application remain unchanged and not translated.
Developer reply ·
Hello to our friends at Bella Home - Homeware Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The In Cart Upsell & Cross Sell Support Team
Good, easy to use system for adding basic offers to your site. You will not need any coding knowledge - plug and play. Customer service is awesome - their representative spent ages with me to troubleshoot on a Holiday Weekend. Very Good Service! :)
Developer reply ·
Hello to our friends from Majyk Equipe Thanks for the awesome review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are happy our support team was able to assist you. We truly appreciate your business, and we would like to thank awesome customers like you for your amazing support! Tanu & The In Cart Upsell & Cross-Sell Support Team
The app can be at times a bit buggy, but service is super fast and phenomenal. Thank you Denis for your A+ service!
Developer reply ·
Hello to our friends at Lexxola Thanks for the awesome review. We're so happy to hear that you are enjoying In Cart Upsell & Cross Sell. Denis is the superstar of our support team and we are elated that he was able to assist you. We’ll make sure we pass your kind words along to Denis, who we know will be delighted to read your comment. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We are always looking for ways to better our service, and your feedback is a valuable part of that process. We wish you and your store great success! Cheers, Pushpesh & the In Cart Upsell & Cross Sell Support Team
Walks you through creating offers, so easy to understand. When things don't go exactly how I want them, Technical help has been brilliant.
Developer reply ·
Hello to our friends from Premier Christian Marketplace Thank you for the amazing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We really appreciate you for sharing your kind words with us. It means a lot to us and our entire team! Tanu & The In Cart Upsell & Cross-Sell Support Team
I've been using this app on and off for over 5 years with over $20K in additional in-cart upsells. I recently changed themes and had several issues with it showing and their support got with me ASAP to fix.
Developer reply ·
Hello friends at DailyDriven.com We are extremely happy to hear this! We are happy our support team has been so helpful! We are grateful for awesome customers like you! We wish you and your store great success :-) Tanu & The In Cart Upsell & Cross-Sell Support Team
Overall, I'm pretty happy with In Cart Upsell & Cross Sell. It has some limitations with the logic and how smoothly it works in AJAX carts with seemingly no interest to improve it. But the app gets the job done it has yielded some good results. The support by Rasheem has been above and beyond!
Developer reply ·
Hello, friends at The Wander Club Thank you so much for the positive review. We appreciate your business and helping to share the word about In Cart Upsell & Cross Sell! -Jevon & The In Cart Upsell Support Team
Good, helpful support. Had a few issues with integrating, but all fixed and now runs smooth. Have still not worked out how to have the upsell on a product page as opposed to checkout. I would also like a more customer friendly format to seeing more than one offer at the checkout.
Developer reply ·
Hello to our friends from Mauli Rituals Thank you for this great review! we are grateful for awesome customers like you! We wish you and your store great success :-) -Melissa & the In Cart Upsell Support Team
Easy to navigate & simple design. It would be great if there was more depth with the does/does not include rules, as this can be quite limiting.
Developer reply ·
Hello to our friends from Julia Gash We appreciate the feedback and we are reviewing this! Thank you for letting us know your concerns! We appreciate you leaving this honest review! :-) -Melissa & the In Cart Upsell Support Team
Works well for the most part but has been a bit buggy on our custom theme. We have had some issues with promotions displaying where they shouldn't or continuing to display once they have been paused/deleted. Support is always quick and very helpful though.
Developer reply ·
Hello to our friends from Allpress Espresso Australia Thank you for leaving this great review! We appreciate it! -Melissa & the In Cart Upsell Support Team
This app is definitely worth it. It makes us more money than it costs. Customer service is amazing. They customized the design just how I wanted it and so that looks like a native part of the page. I give this page one star less than the top rating because the back end has to stay quite simple. I struggle with creating really smart offers. I have set it so that my top upsell products get displayed at any time. Easy
Developer reply ·
Hello to our friends from We Norwegians We sincerely appreciate the honest feedback! Thank you for leaving us this great review, we will definitely take your suggestions into consideration! We wish you and your store great success :-) -Melissa & the In Cart Upsell Support Team
The Customer support is really excellent. Answering real quick and solving any issue we get. The app offers multiple settings and customizations. The only thing missing here is an easy control of the offer's price.
Developer reply ·
Hello to our friends from Mayu Water We are happy we could assist! Thank you for leaving us this insightful feedback, we are looking into it! :-) -Melissa & the In Cart Upsell Support Team
So far so good. Some issues with billing showing a usage fee (Shopify's fault, not InCart's) that caused and continues to cause some problems with our accounting software.
Developer reply ·
Hello to our friends from Crazy K Farm Pet and Poultry Thank you for leaving this honest review! We wish you and your store all the best! :-) -Melissa & the In Cart Upsell Support Team
Hi, i canot install the App pls help me! I get this error: There is no page at this address Check the url and try again. Alternatively, you can use the search bar to find what you're looking for.
Developer reply ·
Hello to our friends from Dogs Supreme ® Thank you for leaving us this review and contacting us! Our tech support has sent you an email to handle your query! -Melissa & the In Cart Upsell Support Team
I like flexibility in types of upsells. It’s intuitive once you get the hang of it. It works well with Shopify discounts. The first time I set one up I saw it quickly increase sale amount. Customer service has very good turnaround times and quickly addresses my questions.
Developer reply ·
Hello to our friends from H. Honeycup We really appreciate you leaving us this awesome review! We are glad the app is working well for you :-) Thanks as well for the kudos on our customer service ;-) Melissa & the In Cart Upsell Support Team
Great app. I do recommend. The customer service is wonderful, they reply very quickly. I only wish this app could have 2 simultaneous pop-ups at once.
Developer reply ·
Hello to our friends from BiMoo Thank you for leaving this awesome review! We really appreciate it and thank you for giving us your feedback, we will take this into consideration for future updates :-) Melissa & the In Cart Upsell Support Team
This is a great app for a store that uses ajax carts! A lot of other popular apps out there do not work well with ajax carts so that was the main reason we tried In Cart Upsells out. So far it has worked great and was relatively easy to set up. The only reason it doesn't have 5 stars is I wish they had a chat for quicker responses for help, however, they do respond within an hour or two via email.
Developer reply ·
Hello friends from MedZone, So great for you to leave us this awesome review on the Shopify app store! We hope that your store is super-popular online! -Melissa & the In Cart Upsell Support Team
I had a problem with getting 2 offers on the same page at the same time. Unfortunately the app cannot show 2 at the same time, but customer support was great and replied back immediate with my questions. The app does support 2 (if one is accepted, then the second will pop up), so still a great app. I would give this 5 stars if there was an option to allow two at the same time. But overall , good customer service and good app.
Developer reply ·
Hello friends from Finturely, Thanks for leaving us a positive review! Thank you for the feedback it is truly helpful and we will definitely take this into consideration moving forward. !! Hope your store hits it big-time online! :-) -Melissa & the In Cart Upsell Support Team
The app increased my avg order value very quickly. It's minimal enough and can be color- coordinated to fit in with the site. Customer service is good- quick replies. 4 -stars because I would love a bit more data from them, like which parts of offers are being clicked on, but I know they're working on it.
Developer reply ·
Hello friends from HYER GOODS, Thanks for leaving us a positive review! we really appreciate it. Thanks for the feedback we are definitely working on it! Hope your store hits it big-time online! :) -Melissa & the In Cart Upsell Support Team
I used this app to upsell insulated packaging in the cart. Very responsive support.
Developer reply ·
Hello friends from Wired For Wine, Cheers! Thanks for leaving us a positive review. Is there any way we can serve you better to earn that fifth star? Do let us know - it is truly helpful!! Hope your store hits it big-time online! :) -Sean & the In Cart Upsell Support Team
Does the job when you want to up-sell a product or offer, and fantastic customer service response so far. However, the customization is a bit tricky so it requires a bit of trial and error to get the design right. Also, I believe there is quite some work to be done on the app's analytics/data to show actual figures vs "potential revenue".
Developer reply ·
Hello! This is Sean, the Customer success manager here. Thanks for taking the time to leave us this review! We will certainly take your feedback regarding customization being tricky and work on that. Regarding analytics on how your offers are performing, I'm afraid that due to Shopify restrictions regarding levels of developer access to the checkout page, our app can't track how many actual sales were completed on your store - we can only track how many times a customer on your store used the offer box to add one or more items into your cart (and what the total value of those items upsold were). So we can track everything up into the checkout page, but we can't track whether a customer actually finished checkout (making it an official sale). I hope that makes sense? And again, that is an unfortunate Shopify restriction that we can't work around :( If you have any suggestions for us otherwise, we'd love to hear them! We love feedback like this, because it helps us to know what to improve with our app next! Thanks so much. PS - If you are willing to bump this up to 5 stars, we would be so grateful! Good vibes would surely come your way!! :) Let me know... Sean H
UPDATE: Will contacted me and wanted to make things right. He got to it immediately is now working fine and making extra sales. Thanks Will! Previously: Could not get the app to work as needed. Contacted support and they were very slow to reply - 4 days. Support did work on the issue though it was incomplete and sloppy. I don't think they checked after doing the work. Contacted support a second time - this time no answer at all (we waited for 7 days). I guess they didn't want to deal with it. We uninstalled the app.
Excellent application. It's use has resulted in increased sales for products that are often overlooked. Works well! Would like to see an option for a bit more control over frequency of display relative to other items in the rotation.
First off, the only reason I didn't give it 5 stars is that I just installed it yesterday and I will review again after a few weeks. I can tell you that Will at Awesome-Software really cares! I ran into some difficulties and questions and Will was so quick to respond and help out that I was blown away that there are still people who stand by their product to that level. Thanks Will! Paul Anderson Anchor-Caddie
