MIDA Replay, Heatmap & Insight

Mida helped us understand how our customers actually navigate our store. Thanks to its heatmaps, we reorganized our homepage and saw a real improvement in conversion. Easy to use and incredibly useful for any e-commerce business. Highly recommended.

So far so good. Customer service is great which helps a lot. Great app!

Great customer service and insight into how customers are navigating my site. This should allow me to better structure my website to release any blockages to sales. www.the3dforge.co.uk

Really impressive app for understanding store traffic and customer interactions. Setting it up was simple, and the support team went above and beyond to assist me. Definitely worth using!

Very easy to use, great support team

De momento genial, es una aplicación muy fácil de utilizar y también la atención es muy buena y rápida. Gracias

WORKS WELL

I don't have a extensive experience with the app yet, but it seems to be solid. It did help highlight how many of my ad clicks were bot traffic. I've reworked the ads because of MIDA and now all my session recordings appear to be real traffic

The customer service is excellent. It's helpful to know where your customers are viewing and where they are getting stuck in order to grow.

Really useful for understanding customer behaviour Mida has been really helpful for understanding how visitors interact with my store, especially through the session recordings. It makes it much easier to spot where customers hesitate or drop off and gives me a clearer idea of what needs improvement. The app is straightforward to use, and the support has been great as well. Emma was very helpful and responsive whenever I needed assistance. Overall, a useful tool for improving the customer journey and conversion rate.

We just installed MIDA Replay and, after running a few initial tests, we’re really impressed with what we’re seeing so far. The setup was straightforward, and the customer service and assistance we received along the way were excellent. We’re looking forward to seeing how MIDA helps us better understand visitor behavior and supports our ongoing website research and improvements.

MIDA is amazing. The session replays and heatmaps are very clear. They showed me exactly what my customers do on my store and why they leave. It did not slow down my website at all. Highly recommend!

Zeigt sehr viel an und lässt einen den Shop verstehen, wo Mängel sind und wo Kunden abspringen und verbessert werden muss. Absolut empfehlenswert.

Very easy to navigate, extremely useful, great customer service!

Very useful and easy to install and configure.

MIDA's session replay and heatmap tools have made it much easier for us to understand how people actually use our website. Instead of guessing why visitors leave or where they get stuck, we can watch real sessions and see exactly what's happening. The replays are clear and easy to follow, and the heatmaps show at a glance where people click, scroll, and lose interest. Spotting friction points in our pages used to take a lot of guesswork. Now it takes minutes, and the changes we've made as a result have been well-informed. Setup was simple, the interface is clean and intuitive, and you don't need to be technical to get value from it. It's a great fit for anyone who wants to improve their user experience and make smarter design decisions. Highly recommend MIDA to any team that wants real insight into customer behavior.

The best application on the Shopify Store for your store data!

Its helps a lot to identify new customers

This app has been very helpful for managing my store and improving the overall workflow. The interface is easy to understand, and the setup process was simple even without advanced technical knowledge. The features work well and save a lot of time compared with doing everything manually. I also appreciate the support and regular improvements from the team. Overall, it is a useful tool for Shopify store owners who want to improve efficiency and optimize their store operations. Recommended.

Great app so far! Loving the session replays and the dynamic heat map

This great app, very helpful in many ways. We have been using it for some time now and so far it has been great expirience. Looking forward to many more benefits it will provide!

We’re just getting started with MIDA, and Vanessa has been friendly and helpful throughout the setup process. We appreciate the support and look forward to exploring the features!

Very insightful to see the heatmap, how customers engage and abandoned carts flows. Helpful customer service!

Excellent app! Really user friendly dashboard, so I can track my customers' behaviour. Recommended!

excellent support quick convenient professional , Great App so far.

La app es fácil de usar y los datos que ofrece son muy útiles para identificar tráfico sospechoso. Los mapas de calor son especialmente útiles para ver qué interesa a los futuros clientes y qué partes de la tienda mejorar para atraer más atención. El equipo de soporte siempre ha sido atento y ha ofrecido una buena atención. Aún hay algún punto técnico por resolver, pero la experiencia general es positiva y la recomiendo para proteger tu tienda.

it's very useful!!!!!

extremely insightful and a great helpdesk

great app, alot of insight on whats taking place and knowing what issues customers are having

MIDA is easily one of the best apps we’ve added to our Shopify store. It’s super easy to set up! The interface is clean, intuitive. I highly recommend giving MIDA a try! Costumer service also very fast and helpful!!

Very useful!

I was starting to receive spam emails through my shop but the MIDA team helped me through getting the apps at up and I haven't had issues since. Thank you guys for teaching a newbie about this stuff.

This app is great so far

I have not had a chance to extensively test this app, but what I have seen so far has been impressive. We are a small store and recently experienced some unusual traffic. I look forward to being able to see what customers are doing on the site and to know where they are coming from. This app is a great tool that allows me to easily accomplish this. Thank you!

Great help! The preview looks great, i am curious what the app brings for my webshop.

Been using the app for several weeks now. Customer service has been quick to respond, easy and polite to work with. Rare these days but awesome to see. As far as the app, so far it seems to be doing a great job and is allowing us to see and analyze real metrics which helps us make sound decisions based on real data. A+

MIDA app helped me realise how Meta sends bot visitors to my website whenever I run Meta ads on FB or Instagram. As a newbie in e-commerce, I was struggling to understand why the conversion rate did not match the footfall until I saw in the session replay how hundreds of bots were sent to land on the website, only to exit within 3-5 seconds. It was an eye-opener. Recommend all new websites to get MIDA and study the heatmap and session replays to understand customer behaviour in great detail.

This app is really helpful and their support team is super helpful, I had raised a bug and within a say or two they fixed and and even informed which is very rare these days. Please keep up the good work

tolle Funktionen und super Support. Danke und weiter so.

amazing way to know the customer interaction within your website to make corrections and more !

Guter Support und das Tool funktioniert gut

Quick and concise answer which solved the problem

Fantastic app that gives you a fly on the wall view of what your customers can do and find on your website. Gives you a score and suggestions for improvements! It even says if the customer had rage clicks, which unfortunately I realized mine had! I would have never known.

MIDA Heatmaps are of great help in watching UX friendliness on a store, it offers more insights in a more compact view than the free Microsoft Clarity tool, which I am using as well. Also, MIDA team is incredibly helpful. I recommend this app very much!

Been using it for about a month. The replay feature is super practical — you can actually see how customers click around, and we finally figured out why our conversion was stuck. Heatmaps are intuitive too, no more guessing. AI can be a bit wordy sometimes, but auto-flagging high-dropoff sessions is a lifesaver. Free plan works for small stores, and support replies fast. Totally worth it.

Very useful app, it helped me improve my store and increase CVR.

Really easy to use, everything integrates perfectly to your store. 10/10.

Pour l’instant, je découvre l’application et je suis curieux d’en explorer toutes les fonctionnalités.

Very good software, helpful team

MIDA has been a huge help in protecting our Shopify store from suspicious activity and fake checkouts. The support team has been incredibly responsive and helpful, especially when we’ve had questions about configuring the fraud protection features. Alicia was especially great to work with and took the time to understand our specific situation and walk us through the available options. Highly recommend MIDA for anyone looking for an extra layer of fraud protection and great customer support!

"Installed MIDA this morning and was up and running within minutes. The setup was straightforward, sessions started recording immediately, and the free plan is incredibly generous. Lilian from the support team was outstanding — unlocked Dynamic Heatmap free forever and added 100 bonus sessions without hesitation. Brilliant app and brilliant support. Highly recommend for any Shopify store owner!"

Easy to install, intuitive to navigate and use. Prefer over Lucky Orange.

Within just a few minutes, we were up and running without any technical friction. Being able to visually track how visitors navigate the site, where they click, and where they drop off gives us incredible clarity on user behavior. It’s clean, intuitive, and remarkably fast.

Great app. Easy to use and definitely useful to help you see parts of your store that you miss as the owner

Great app! You can tell the team really understands users’ pain points and designed the product around real needs. It’s easy to use, and the customer support team is responsive and proactive in helping with any questions. Highly recommended!

ich bin ganz frisch bei MIDA, aber nach vielen vergleichen scheint für mich klar zu sein, dass das die bestederzeitige app für shopify in dieser brance ist! ich war vom ersten moment an begeistert und konnte sofort einige relevante punkte erkennen, wo meine kunden stolpern, ohne dass ich das sonst jemals geahnt und erkannt hätte! die app bietet auch wesentlich mehr als ähnliche apps, v.a. auch kostengünstiger, ist toll übersichtlich und macht einfach sofort sehr hilfreichen spass! absolut empfehlenswert!!

Works great so far! Chloe helped me with some support issues, and she was helpful and friendly.

Easy to set up and easy to see a customers activity, great customer service. Thank you Mida

great so far

MIDA is easy to use and gives us valuable insight into how customers interact with our website. The session replays and heatmaps make it much easier to identify areas for improvement. Their support team is also friendly, responsive, and very helpful. Highly recommend!

great experience...i came to know what customers facing issue during browsing...came to know exact issues

So far, the app has been user-friendly and self-explanatory. My business is still new, so I'm sure it will become even more useful as I get more sales and interest clicks.

I like being able to see the URL visitors come from

It offers powerful features that are available even with the free plan; the customer service is excellent regardless of the plan, and they go above and beyond to help resolve any issues.

This app is really easy to use and the team is super responsive and helpful!

very good

Great app!! Customer service is prompt and super helpful as well!!

So far, so Good. As someone who has experience using Lucky Orange, I have to say there is something about this that just feels better with MIDA. I love that they are proactive in helping give advice to improve your store, and they hand out bonuses along the way. With Lucky Orange, it feels like you're on your own. Their support team is friendly and very responsive.

Had another app before MIDA but then when I started to search things MIDA ticked all the boxes and from the day I installed it, it started to record everything and give me details of what I needed most. Recommend MIDA for startups and also large retailers.

Great so far

I have yet to start using this app as I have just downloaded this but so far, easy install and great customer service. They are very attentive and want you to do well with their products.

Still early days of my experience but the setup was straight forward and easy, data populates real time so far so good!

Really great app and amazing support so far! Everything has been easy to use, and the team has been very helpful and responsive. Definitely recommend MIDA Replay, Heatmap & Insight!

So far a good experience with the app and service

Very easy to install and configure and looking forward to the insight that I will glean.

Die App ist super und sehr Hilfreich für Analysen. Sehr zu empfehlen :)

really helpful app to understand clients

C’est génial je vous recommande, le service client très réactif

Great tool; Responsive Team, Amazed by tools performance

Superservice 5*

This is an amazing app if you want to understand your customers' behavior and boost customer satisfaction. The customer support is also very helpful!

great app, helpful staff, worth trying

Great insights- helps us optimize the site

This is kepting my boss happy. The app is easy to run.

Super user friendly and helpful! Quick response. Excited to see how this app helps our sales