Monk Free Gift with Purchase
by Monk Commerce · launched
View in Shopify App Store ↗Reviews (596)
The App is 2 stars. I followed their video tutorial to set everything up and it did not work. Their customer service is 5 stars....but that doesn't help if I am trying to do things when they are offline and it isn't working.
Developer reply ·
We sincerely apologise for the experience you've had with our app. Please refer to the e-mail we've sent you, our best people are on this and we'll ensure the problems you've faced are solved immediately.
Monk upsell seems somewhat broken, the progess bar will sometimes add the free gifts,and sometimes it wont, leading to a huge drop in CVR. This also goes for running other discounts along side it, getting it stuck in an infinite loop.
Developer reply ·
Hey, looks like the issues you were facing were because the store was using a third-party app for the cart causing cross-app interference between Monk and the other app. Monk is currently compatible only with a theme's native cart or a custom coded cart but not with other cart apps.
App was ok but the support I got today was great!
