Monk Free Gift with Purchase
by Monk Commerce · launched
View in Shopify App Store ↗Reviews (596)
It has a bit of a learning curve, but the support team is super fast and efficient! Absolutely happy with this :)
App has allowed me to upsell at the checkout with a user-friendly implementation. The Monk team have been very helpful with any issues to resolve.
Monk is a decent Shopify app to be able to execute upsells and cross-sells. However, it can take several second to load on the page. But, this is my only suggestion for improvement.
Works as expected most of the time. And if not the support team is very helpfull and fast.
So far the app has worked great, and the customer service is spot on - they answer very quickly and offered to help with a specific problem we had. I removed one star because using the app takes a little bit of getting used to, it's not something you can do without getting to know instructions first.
While the analytics really leave something to be desired, the ease of use to set up this app, personalize it, stack discounts and features, and create a better customer experience is really all top-notch. The customer service in itself is worth every penny. I've reached out to them multiple times through the chat and have had resolutions and answers well within an hour. They're friendly, quick to respond, and open about what they know needs to improve and their plans for doing so. If you're looking for a super easy, user-friendly experience to enhance your customer's experience, I would 100% recommend Monk.
I need more experience with this app to be certain of it's reliability and how the features / functions work but so far so good. The support staff have been highly responsive when they're open and are kind, courteous and willing to test and demonstrate using video recordings how to help you see what is going on with your Monk/app specific issues on your website.
This app has everything I have been looking for in regards to free gifts for my customers. I did need help and the live chat support was awesome and rectified all of my issues. Highly recommend.
