Robust NetSuite Integrator

I am not too pleased with it. They have never been able to fix the payment posting issue. It seems like some issue everyday and I am still paying $200. a month

Garbage company, there are constantly bugs and breaks in their software. Not little stuff either, sometimes the basic syncing functionality just stops working for a day or more. Getting them to fix anything is a struggle, they drag their feet and you have to constantly hound them. Terrible communicators, they frequently go days without updating you on a serious problem. They have difficulty understanding complex problems and I frequently have to re-explain things multiple times. I don't know how they have so many 5-star reviews, they must be paid reviews.

Support takes a long time to get back with a solution and when they do it never seems to address the issue. Becomes a FT job managing a ticket.

Excellent App and Services

Very helpful app in terms of support and functionality. A big 100/100

Just finished evaluating this app after using it for a month, and it works like a charm. The integration with NetSuite is smooth and reliable. Most importantly, the support team is excellent—very responsive and helpful throughout the setup. Highly recommended for anyone looking for a robust NetSuite integration.

Fantastic App and customer service is exceptional. Shivam and team are always available to help, are very knowledgeable and very responsive.

Shivam was very helpful to us when it came to support with NetSuite

The support team contacted me promptly and we were able to resolve the issue with a minimum of fuss. Very Happy.

Shub support is amazing!

Its a good app and does a great job. My roles last 15+years have covered a number of complex Netsuite implementations... this app works, good people to work with, they care to help you out and make sure the solution works.

Shubham and all of the support team have been absolutely incredible! We've been looking for a reliable client to help us offer syncing services from NetSuite to Shopify, and this is by far the best tool and support team you can ask for. If I could leave more than 5 stars, I would!

*** UPDATE AS OF MAY 9, 2025 *** TRASH TRASH TRASH. I cannot say enough bad things about my experience the last 6 weeks. Bug after bug found. Promise after promise completely foiled. With every fix implemented comes another handful of problematic scenarios and it is exhausting to watch over the connector each day hoping and praying not another issue arises. Today was my breaking point. After weeks of going back and forth with intermittently skipped orders, duplicate orders, and now orders just sitting in their order log for no reason with no mechanism to trigger them to come into NS, I'm done. Absolutely done. Shame on the development team to make this mess for their clients. It is obvious they make direct and impactful changes in their production code base which, if you understand how software engineering works, is terrifying for any competent customer to use. *************************************** Shivam is very helpful, and we have transitioned from Celigo due to internal issues there and we are happy we made the move. If you feel Celigo is too expensive and/or hard to deal with, give these guys a shot. I don't think you will be upset about your choice! :)

We had an extremely disappointing experience with Robust NetSuite Integrator. From the very beginning, they failed to understand our business needs and struggled to provide solutions that aligned with our requirements. The most frustrating part was their lack of responsiveness, even when we flagged business-critical issues that required urgent attention. Despite multiple follow-ups, our concerns were ignored, leading to serious consequences—including an HMRC audit due to incorrect data caused by their system failures. Their poor support and lack of accountability made this one of the worst experiences we've had. I strongly do not recommend their services to any business that values accuracy, efficiency, and reliable support.

Incompetent. If you needs require any variation to what's out of the box such as Cash Sales/Undeposited. Good luck. Extremely poor attention to detail. Worst experience ever. Sharma and Abhishek consistently over promised and under delivered.

Excellent support team and app, it's working well for our online shop! Thank you

Shivam and the WebBee team has been extremely responsive and supportive during our onboarding process. We couldn't ask for a smoother or easier process in getting established with the NetSuite Integrator app.

Our team recently started using the Robust NetSuite Integrator, and the WeeBee team has been incredibly helpful throughout the entire setup process. The app is user-friendly, and the customer support team is always available to assist with any questions. So far, it has been a pleasure to work with. We will update our review once we've had more time to test the app thoroughly.

We use the Robust NetSuite Integrator on both of our sites to sync orders with NetSuite. This has been a game changer for us. Plus, the support is great! I highly recommend the app to save time and money if you are on NetSuite.

Thanks to Shivam from Robust for his outstanding support during our software transition. Shivam's expertise and dedication have been instrumental in ensuring a smooth process. He has consistently provided us with the best solutions, demonstrating both professionalism and a deep understanding of our needs. His proactive approach and responsiveness have made a significant difference. Thank you, Shivam, for your exceptional support and commitment!

Hello, I am a NetSuite admin and just started working and learning Robust NetSuite integration to sync data between two apps. Not only is the knowledge base well organized and enriched, but the support reps are also very responsive, patient, and expectant. I received very good support from Shivam a few times during last week. excellent team, Congrats!

I can't say enough about the customer service I have received from the Robust NetSuite Integrator team. The app functions seamlessly, however due to the number of customizations that our NetSuite account has, I had numerous requests for custom functions and they were all completed promptly. These requests were not questioned by this team, they were simply accommodated. This includes customizing their own app code, multiple zoom conferences walking through step by step, etc. Would recommend this app 100%! A+

We've been using the Robust NetSuite Integrator app for a few months now and I'm really pleased with it. There's a lot of configuration to ensure that it behaves exactly how you'd like it to. We've managed to work this into our normal NetSuite workflow for inventory, pricing, fulfilment and invoicing. Our ops team treat a Shopify order exactly as they would any other order and having the inventory and pricing synced from NetSuite means there's a single source of truth. We had a few teething issues at first but a huge thanks to the support team. They are absolutely great. The chat is very responsive, during office hours we typically get a response within a few minutes. Outside of those hours we always get a response via email the next day. Requests via chat are followed up via email ensuring resolution of tickets. We migrated from a bespoke ecom store and for context we were up and running from a fresh Shopify store to processing orders in production within 2 weeks. I was a little concerned about the price at first (we're currently on the Max plan), however the ease of use and support more than justifies the cost. We're actually planning on upgrading the the Enterprise plan shortly. Thanks again to the team!

The app works as described and with some customization it is now doing exactly what we need it to do. Great tool to go in between Shopify-NetSuite. Shivam has really gone above and beyond to get our customization work.

This application has worked great to integrate our Shopify store to Netsuite. The app offers a handful of helpful functions that are straightforward and easy to configure. Additionally, there are more technical field mapping options that can be utilized for customized solutions. WebBee support tickets and live chat have both been responsive and aided in our success with their application. Support was able to quickly jump on a zoom call and help out on multiple occasions.

Tarishi and her team have been extremely helpful in getting us up and running using the Robust Integrator for our Shopify/Netsuite Integration. Her and her team are very responsive and helpful and they try to resolve our issues as quickly as possible. We know if we encounter any need for customisations that Tarishi and her team are on hand to fix. Thanks you Tarishi for your help.

Very user-friendly APP.

Excellent customer service and a user friendly app.

We've signed up to the Max Unlimited Plan and it's been one of the more frustrating and maddening experiences I've ever had with a new piece of software. They advertise a range of features but buyer beware, only some of these features are actually functional or reliable. What works: - Auto Sync Shopify Orders and customers to NetSuite * - Auto Sync NetSuite Item Inventory to Shopify - Auto Sync NetSuite Item fulfillments to Shopify - Sync Price from NetSuite to Shopify - Sync Shopify Order Edits to NetSuite** What doesn't work (but is advertised) - List Product from NetSuite to Shopify: The main added feature of their Max Unlimited plan is so buggy and incomprensible that I do not think they should be selling it as a finished feature. Even more concerning they don't seem to have any explanation or understanding of why it doesn't work. Endless zoom calls and promises of a fix just around the corner amounted to nothing. Most alarmingly the sync has no auditing or process visibility at all. It's black box so it can be updating your catalogue and you don't even know when it is updating or what is updating or what it has updated. In an effort to try and get this sync to work we left it on overnight and rather than list any new products it wiped the content from 16747 products! We we're extremely lucky to have a backup handy to reverse what it did. - * Auto Sync Shopify Orders Paid for by Gift Cards. The app is unable to sync orders when customers use gift cards as the payment method. We raised a few tickets but they where never able to fix it so we ended up having to manually import orders paid for by gift cards. - ** Order Edits in Shopify will close the original Netsuite sales order, delete the customer deposit and create a new deposit. This means if a customer makes a $100 order on Monday, edits the order for an additonal $50 on Tuesdsay (making it a $150) the app will just create a new order with a single $150 deposit on Tuesday, despite their actually being two deposits on two different days. If you edit a lot of orders this creates a lot of manual fixing up for end of months accounts and is a poorly designed feature. So in short I do not recommend Robust Netsuite Intregator unless you have a very simple setup and a lot of patience. It's cheaper than alternatives but is buggy, incomplete software and their support team sends a lot of emails but provides very few solutions.

The app works well and the customer service is always ready to provide all the necessary support in case of need. Recommended.

The team is very helpful at resolving any issues at arise.

Quick and easy way to integrate shopify with Netsuite. Very responsive support team, but do need some patience in setting it up. Once it is up and running, it is a life-saver.

Increible el servicio, la integración es muy facil (aunque tardada por todo lo que se debe configurar) y la atencion de los ejecutivos es MUY BUENA. Super recomendado!

This app is exactly what is advertised and works great. Specifically, it seamlessly integrates our Shopify orders with Netsuite. It automatically processes shipment information and charges credit cards when Item Fulfillments and Cash Sales are generated. Setup took a bit of time, but their service team is very responsive to get us up and going. We've been using this now for several years and it works perfectly.

Overall, Robust NetSuite Integrator is a great solution for connecting Shopify and NetSuite. We sometimes need support related to some of our customizations, but Webbee is very responsive & helpful, and issues are resolved quickly. Definitely recommend.

We've been using the app for since the begining of 2023 and it works very well.

Using since 2021, the support has been excellent at ensuring our success. Our orders have been flowing without much issue and, if there is any issue, their support team has taken care of us well.

Using the application since 2021, the support has been excellent as well as the flow of orders into Netsuite since that time. We are very happy with the service and their support of us even when things may go wrong. Thank you especially to Shivam for all of his help.

The team at Robust is very responsive and I am a big fan of the UI of their app. The ability to open sales orders in Netsuite directly from Shopify is a very good feature. There is a wide variety of customizations that you can do and the app is very straightforward.

Great app with a lot of features! The support team is always available to help on settings and advices.

Very helpful staff member guided me through all the steps I needed to fix my problem. All it took was a quick zoom call and the issues were resolved. This is a great app that saves us a lot of time with manual entry. I would recommend to anyone who uses NetSuite.

Shivam was very helpful in setting up the Shopify to Netsuite integration.

Very helpful customer service by Tarishi, completed the requested job straight away over a Zoom call set up at our convenience.

This app is an excellent solution to integrate Netsuite and Shopify. We've been using it for a few years now, and their support team is excellent and very helpful any time there is an issue or changes needed. Highly recommend this app for anyone who needs to integrate Netsuite and Shopify.

Super helpful and very easy to use! If you ever need help they are quick to solve your problems! Highly recommend! -- UPDATE - We've been using Robust NetSuite Integrator for over 3 years and the customer service is OUTSTANDING. Robust Integrator works seamlessly and effortlessly. whenever we want to update or try something new, their customer service is available and helps to make it come to life. WeeBee makes it easy and it happens quickly!

App is pretty robust. It does the job as advertised. The connection is easy to configure and setting is not difficult. I would recommend for people who has no heavy tech background.

Very smooth Onboarding. Great support for a great product that functions as intended. I would highly recommend this to all of my friends.

The team is very helpful in working with us to build out our transfer over to Shopify from another web provider.

We have had an excellent experience with the Robust Netsuite Integrator. The product is well featured and I can highly recommend the support from the Webbee team. They are knowledgeable and have always been able to answer questions and resolve issues. I have used this app on multiple stores to integrate with Netsuite, and will use again. Greg.

Good integrator between netsuite and shopify. As the support team is located in India, the time zone is different so we should wait for getting tech team's support but customer support team is supportive and responsible.

Shivam has been helpful on live chat today. I'm hopeful the settings changes made will resolve our issue.

We've been using this product for a number of years and our issues are generally, taken care of very quickly. I've had a recent LONG and tiring experience with an ongoing issue and they've been very helpful in getting any matters resolved.

Fantastic application to link Netsuite and Shopify, works very well and offers many solutions. Very reliable. The Webee Team are more than helpful, their customer service always do their best to help out with any issues in a timely manner. Tarishi and other Customer service members always go the extra mile in helping, they always make sure everything is resolved and offer further solutions.

Had some issues with connectivity, but every time an issue arose the customer service agent was readily available and fixed the problem. Always available to get on a zoom call instead of trading emails. Overall recommend using this app for NetSuite integration.

Great! I appreciate it Shivam! Thank you! ...................................................................

The Robust Netsuite Integrator is exactly as the name implies - it's robust. So, if you're currrently using Netsuite for ERP and/or back office accounting and needing to integrate Shopify data, then this app should be able to handle all of your specific requirements. The WebBee support team has been very prompt and knowledgable, including direct assistance with mapping data and upgrading the app to accommodate new Shopify features and data fields as they are rolled out. We looked at all of the Netsuite/Shopify integrators (including the enterprise level ipaas solutions that cost twice as much annually) before proceeding with the Robust NetSuite Integrator app and we are very happy with the functionality and value of the app so far.

Shivam was very helpful, thanks! He was very easy to work with and patient, I highly appreciated that.

I recently had an outstanding experience with the support team of WebBee Shopify Connector. The support provided was top-notch and exceeded my expectations. They patiently guided me through the process, explaining complex concepts clearly and concisely. The team was professional, friendly, and empathetic, creating a positive customer experience that genuinely cared about my satisfaction and success with the WebBee Shopify Connector.

Great customer support for this app. Will purchase again for other stores. Timely replies on technical support as well.

Good customer support for an integration app is crucial and the support team at WebBee eSolutions is amazing. Always available and willing to help.

Great implementation help. I have implemented 3 stores already with robust netsuite integrator. Great customer service.

Excellent support. Shivam is on the live chat to help with our shipping configuration and instructs us step by step. Very helpful!

Really good application. Very attentive customer support. I'm all around very thankful for their software and help

This is a breath of fresh air after our previous site's integration service, which required a support ticket and long wait-times to make simple changes like remapping a shipping method. The Robust NetSuite Integrator lets you make adjustments with just a few clicks. Customer service is excellent as well. The WebBee team is highly responsive and helps keep our integration running smoothly whenever we have questions or need to make complex changes.

Very happy with the integrator for NetSuite and Shopify! Tarishi and the entire support team has been extremely helpful/knowledgeable and has answered my many questions, as I am new to this. The app is easy to navigate, has many features, and provides a straight forward integration between NS and Shopify. I looked at many integration options before deciding to go with the Robust NetSuite Integrator and I chose this app for the affordability, the many features, and the quick integration process. This app has far exceeded my expectations and I couldn't recommend the Robust NetSuite Integrator enough!

Great, affordable integration tool for NetSuite and Shopify. Easy to implement, reliable app. The app is very intuitive and user-friendly, easy to navigate, which makes setting up and using the app simple. The customer support team is very knowledgeable and helpful. It's a great value for the price, and it has significantly improved our business operations.

Great implementation team worked on a netsuite / shopify integration. Support was very responsive and helpful.

Excellent and knowledgeable support. They were quick to answer questions and made scheduling support calls easy.

Perfect app with amazing support. Any problems we have faced have been solved very quickly, without hassle. Would recommend.

We had an issue with deposits not submitting that took several days to fix but the app team stayed on top of the problem and checked in daily until the ticket was resolved.

WebBee's Robust NetSuite integrator has helped us manage several Shopify instances accurately, efficiently, and effectively, and their support is very helpful. Both in the knowledge base and through their support channels.

We are in our 2nd week of using the app. The team have been very responsive and helpful. I am very grateful and extremely happy this is the integration we chose

App works great and support was very helpful. Definitely recommend this to anyone wanting to integrate Netsuite with Shopify.

Very helpful, I found with these things it takes a team effort and Manish was willing to jump in and become part of the team. We not only have saved $3k on our total solution but received within 24 hour ticket responses from our support rep and meeting invites. For integration assistance. I have been working with large corporate companies to provide this service to my client but am very satisfied with how we have had integration support and almost unlimited help from support. I would highly suggest WebBee as an affordable solution that actually stands behind its software. Too often we overpay to get bounced around the round robin...but I felt that this was a very personable solution with all of the benefits of a corporate integrator. I was worried about losing some of my workflows and integrations but that was not the case. Very efficient. I am looking forward to growing a WebBee relationship and adding services as needed to my clients.

We have used this app to connect out Shopify store to NetSuite. The team at WebBee have been super helpful (even more than our NetSuite implementation group at times). Overall the settings are ready to go, easy to install and get up and running. Nonetheless, I appreciate the responsiveness of the WebBee team when questions arise. I highly recommend this app as it is a very good bargain over the alternatives we investigated.

Great app !! I was researching options for a good Shopify - Netsuite integration solution and found that they were all very expensive.. I came across Robust Netsuite Integrator and found that it is quite easy to set up, has a lot of customisation options and has, hands-down, the best support team I've ever come across using any Shopify app. AJ and Aditya know the app inside out and will make sure that the app is set up perfectly to work the way you need it too (even if - as in my case - you know quite little about Netsuite and need to jump on a number of calls with them to set it up). I would highly recommend using this app if you're looking for a good & affordable Shopify-Netsuite integration with an even better team looking after it.

Took a while to get everything working correctly but it was worth it and the support team set up everything for me - I didnt have to do anything.

Great integrator tool! User interface looks great and it is easy to customize for your own business. Amazing customer service support, you can always reach out with any queries and expect a timely response. They are very reliable and always want make sure all you questions are answered. Would definitely suggest to others.

We utilized this app to help us integrate our existing NetSuite platform with our newly re-designed Shopify website. Once we synced up the proper fields the communication between the two systems work well together. We are a small business and truly appreciate the quick response time and customer service the WebBee team has provided us. We have some basic understanding of how things work, and WebBee is able to clearly communicate with us and resolve any website features we'd like to change or add. Would highly recommend it this plugin and WebBee!

This app is easy to set up and use and has been an excellent way to integrate with NetSuite. Day to day customer service has been great too.

I couldn't recommend Robust Netsuite Integrator enough. We experienced several hurdles connecting Netsuite and Shopify prior to engaging with this app. However, the team behind Robut NetSuite Integrator exceeded our expectations. They are professional, well-knowledged, and very responsive. Since our integration, we have had customizations completed in order to fit our business processes and their team has been there to help every step of the way. Inventory updates, product information, and sales orders are synced instantly - have nothing to fault.

Very quick & easy to setup - Inventory updates happen fast & orders sync instantly - we've used on multiple stores now - recommend.