Boost AI Search & Filter Delisted

We’ve had a great experience using Boost AI across our e-commerce sites. What really stands out is the support team. They are consistently responsive, knowledgeable, and genuinely helpful in resolving issues or guiding us through more complex setups. It makes a big difference knowing we can rely on them when needed.

Generally been good and support is responsive. Some bugs seem to have crept in recently which have deleted colour swatches and reviews from products on collection pages.. but they are fairly responsive to sort them out.

good

Good !!!

great app, simple to use, but with lots of customizable options

They always respond, and I've always had any issues resolved. It may take a little longer during busy times, but they always get there.

Great customer service I just wish they had a live chat customer service.

I really appreciate your immediate assistance whenever I have any questions，and the answer is very careful and responsible, it is really a good experience of an app.

Boost AI has a lot of great features at a much better price than our previous search provider. Their support is pretty good and have been responsive to our many questions while getting configured, if a little slow (overnight responses). We have some issues, specifically around side-cart replacement on search pages (which is a pain). We're looking forward to whatever new functionality gets rolled out in the future.

Very helpful team and a great app. Lots of customization options too for the filters, so almost anything is possible.

Sajid, the developer, was extremely helpful and quick with the custom changes that were required! Thank you :)

The chat support was not working, not letting me see replies and also not emailing those replies. However, once I got on email with Vincy & Luna they were beyond helpful and so speedy. I requested 3 visual changes, as I am updating to a new theme and these requests were dealt with effortlessly.

This app basically served the function, but still need some improvement in the sync, and others area as they have been few of error that need get fix. But good thing, the support team has been diligently helping me in resolving all the issue. I will definitely give it 5 stars if the app will improve better in future. Overall, its a useful app and work tremendously for my website. Thanks!

The Boost app has been very useful for our search and filter. One issue is that it interacts weirdly with global-e integrations, but support was very helpful in solving all mishaps!

Great app that I can't live without for my shop's filter and search. There might be some issues with making it match to you theme but the support is quick and helpful!

It does what it needs to do. The process to upgrade the plan was some what confusing with your system not really acknowledging that we were already subscribed and had been for over 2 years. However the response to my feedback was both prompt, friendly and helpful. The development team have taken on board my feedback and have made some simple changes to make the process clearer. The app is a valuable tool on our website

We've had Boost installed for a few months now. The team have been really helpful in answering any questions and making customisations for us. They are responsive, fast and accommodating. I wish that there was a solution so that newly listed products showed in Collections sooner, but I understand it sounds like a complex issue that largely comes from Shopify itself.

It always feels like a leap of faith trusting an app and it developers. I have only had a positive experience with it and its set up - but most importantly the friendly, human support that were able to assist within hours of my request ( and if I am honest going above and beyond "support" and bridging the gap between a developer role ).

Such an amazing customer support. They called me immediately after leaving a review pleading for help and they resolved the problem. They were very willing and helpful too. Thank you for the solid support. The price is a bit high, but after seeing their support and how fast it was. I can't complain about the service or the app itself. It's working now thankfully. (I would have left a 5 star, but the price is a bit steep for new shops, especially if you are not earning in the start, I feel that 14$ would be more reasonable or at least offer a low cost version for small shops.)

This is a solid app. The overall impact to site speed and performance is a slight downside, but support is always responsive and helpful.

Support is always quick and really helpful, the search could be a little smarter however for the price it does the job

This app has helped to create a better navigation experience for our customers. The tech team is SO supportive and kind! They were able to turn around a request within 4 days. We only wish there were more sophisticated features such as sorting products by color without variants, or showing all swatch variants underneath all product variants. Although the team really takes our feedback to heart and is always improving features.

We installed in 2021 and had major issues - app removed half the products from our store one day, and a few weeks later the app crashed (taking our collections with it). So we uninstalled. But the Boost team has since then set-up a second server to prevent crashes, and the missing products issue has not re-occured (although it is important to click 'Sync' on the app after re-arranging products in collections or else they disappear). The Boost team has been really responsive and taken very good care of us. Five stars for support! We love the functionality of the app - that we can decide by which tags the products are filtered. However it does make our collections 1-2 seconds slower to load. So long-term we are seeking a native-code solution - it seems crazy to take the risks of an external app just to filter products on our site. But until then this is the best solution we've found.

I use this app to organize products by category. It would be better if there was the possibility of organizing the products in diferent ways.

Excellent customer service! Contacted with a query and received clear and useful step-by-step instructions promptly.

We use this app to power advanced filtering & sorting across our numerous collections, as well as search pages. This is one of the best apps I've used on the Shopify marketplace in terms of robustness of their turnkey solution along with the numerous customization options, reliability of their service, and the lightning speed, helpfulness, and general pleasantness of their support. I do have to ding them a star because our use case involves customizing their code extensively, which is pretty kludgy and was initially difficult to parse. But that said, being a company with our own dev team, it's lucky to even find apps that offer the ability to do custom modifications, so I do appreciate that immensely. Overall, I heartily recommend this app.

They helped us with the support. Good app. Would recommend them. Can be customized on need basis. The got back to within time when we had a small issue.

Had to talk to the support in order for them to activate features in the app that seems trivial to have on. But they got it working as expected and we are happy. Very quick and helpful support! Looks and functionality of the filters are nice.

Hola buen día, utilice su app y lamentablemente la quite y ahora no se quita de mi tema, me pueden ayudar por favor ya que tiene un funcionamiento diferente desde que la desinstale. Sin embargo me ayudaron en todo momento y resolvieron mi problema. muchas gracias

We've been using this app to make our navigation and search easier for customers. It's made our user experience 5 times better. Support team is very helpful as well.

This app is really great in terms of the flexibility it gives to manage the filters and how they will look. And still if you want some customization, the support team is there for you! Just one thing that I personally didn't like was the requirement to press the "Sync" button every time we make changes to any product in order to show those changes on the front-end. There should be an auto-sync option. But apart from that, definitely recommend this app.

The app works well and the support is fast and great. The only negative is there's no synonym function, which is pretty important for my business and improving our user experience. When they add synonym control, then I'll upgrade to a 5 star.

We love this app for our filters and search. We were able to get the filters we wanted with no sacrifice for design. However, we hate that it does not recognize changes to products or collections and forces you to sync every time you move something around in a collection for it to be recognized in the Online Store. If you use manual sort in your collections, this aspect is kind of a nightmare. Support was able to reduce the amount of time before it auto-syncs, but it's still a hassle. We've used another search app in the past and it had no impact on collections. If new products were added, we manually synced and that was fine. Overall, great for filters and search, which is what it's for but HATE the issue it's caused for merchandising.

This app is really easy to customize! We've only been using it on the website for a few weeks, and it just works like a charm.

After now trying the app for a good 2 weeks I have come to really enjoy the app, at the beginning there were some challenges setting up but Tony's customer service was extremely quick and helpful, he also explained more in depth as to how the app works and why there were some limitations due to how Shopify collections are setup. I give the app a 5 for customer service and overall 4 just because we had some hiccups during setup but everything was fixed.

We had switched from another app to this one, mainly to be able to select multiple items within a filter category. However, there were other limitations that made us decide to switch back. One, in particular, was how the category scrolling worked on mobile. It puts a scroll within a scroll right down the middle, making for some awkwardness in thumbing through a collection page. Also having to manually customize filter categories is problematic where dynamic updating of new categories is needed. Customer support was responsive, though delayed, and then it disappeared when we tried to drill down further into our needs. All that said, I do appreciate the work of app developers like this one...and in fact this still may be the filter app for you. It just wasn't for us.