Boost AI Search & Filter Delisted
by Boost Commerce · launched · delisted from the App Store
View in Shopify App Store ↗Reviews (1636)
Update August 2026 (shocking news) Deception and scams – you’re made invisible if you don’t pay enough, and you’re told that if you want to be visible, you have to buy a certain feature. Meanwhile, the app takes your products offline from Google! Following an in-depth SEO audit, it appears that the app takes parts of your product and collection pages offline for google. This means that deep within the code, it is specified that page elements such as the product description, title and meta descriptions are not visible when the website is crawled. In our code, we’ve found that this is only disabled if you don’t pay for that part of the app. It’s no surprise that you’ll see SEO growth, because then they reverse the code and display all products again. Our competitors were visible for over 21,000 keywords, whereas because of this little trick, we were only visible for just 1,000. Since the SEO tool was rolled out with this code, you’ve seen a drop in organic traffic. We only used the filter function... I not only find this reprehensible, but it’s pure deception designed to push you to upgrade to a more expensive plan so that you do become visible. Because then your products aren’t held hostage. Since the app was taken down (and these code elements manually removed!!), we’ve seen significant growth in organic traffic, which is still increasing every week. Thanks to our long domain history, we’ll gradually recover from this, but younger domains won’t be able to overcome such issues. Never install this app if you want to be findable on Google at all. ------------------ Summary: Be careful with this app! Unexpected costs, price hikes from 60 to 299 dollars, a lack of transparency, and they withhold features if you don’t upgrade straight away. It’s shocking how these developers treat online shops. We’ve been using this app for quite a few years now, for our filters amongst other things. As the app’s features expanded, so did the price – even though we didn’t actually need all those features. Fair enough, as long as it works. Last month, we received an email stating that the price of our plan would be increased by 30 per cent (from $60 to over $90). Not great, but okay. This charge had already been taken. If you look at the pricing, it’s very unclear what the product limit actually is. Yet they’d decided that we’d ‘suddenly’ exceeded the limit. Support were initially vague about it. They demanded that we switch to a plan that was three times as expensive. From $60, to $90+, to $299. We weren’t given a transition period and all our filters were disabled. Nothing worked for website visitors anymore. We’ve switched to Shopify’s own FREE Search & Discovery for the filter functions, which works just as well. Think twice before installing this app. If they think your shop is doing too well, they’ll suddenly raise the price using vague excuses. After much insistence, they claimed we’d exceeded the limit with 6,000+ products. We certainly don’t add that many new products in a single month. Their business practices are therefore more than a bit dodgy.
Developer reply ·
Hi MARAIS team, Thank you for taking the time to leave a review. Since no specific details were provided nor we found any recent pending issues with your store, we'd really appreciate the opportunity to better understand what happened and how we can help. Our team is always happy to review any concerns and work with you toward a resolution. We have also sent follow-up emails and look forward to assisting you further. Best regards, Boost team
We've been using Boost for quite a few years. While it is robust it's clear that this thing is held together by some bubble gum and masking tape. ANY CHANGE you want to make is THEME specific and you have to get a developer involved or their team. Want to block a page from appearing in the search results? BOOST has to change that manually. Want to automate things and use something like Launchpad to push a campaign theme live? YOU CAN'T. You'll have to enforce a code freeze, dupe the theme, get BOOST involved, and then manually switch it when it comes time for the campaign. They will have you in a timing and process chokehold. Look elsewhere because I know we are.
** NEW UPDATE BACK TO 1-STAR ** IF YOU HAPPEN TO CHAT WITH MAX DO NOT EVEN TRY. SIMPLY RUNNNNNNN FOR YOUR LIFE. HE WILL WASTE YOUR HOURS AND HOURS AND NOT COMPREHEND EVEN BASIC THINGS!!!!!!!!! ** NEW UPDATE BACK TO 1-STAR ** *ANOTHER UPDATE: THEY TAKE 5 to 15+ minutes between each of their replies and this gets infinitely worse since most reps are going in CIRCLES vs. being on topic* {BOOST TEAM IF YOU'RE READING THIS DO YOURSELVES A FAVOR AND LET GO OLIVER HE IS DANGER TO YOUR PAYING CUSTOMERS. HE GETS BACK WITH ENTIRELY MISLEADING ANSWERS VERY LIKELY GENERATED BY CHATGPT, ETC. AND GIVES IT AS IF ITS A FACT ONLY TO FIND OUT THAT HIS REPLIES WERE 100% WRONG AND NONSENSICAL. ASK JACK AS HE IS FIRST HAND AWARE OF WHAT OLIVER DID. FIRE OLIVER PERSON IMMEDIATELY HE IS A HARM TO ALL YOUR CUSTOMERS AND SO YOUR BUSINESS.} 3 DAYS SILENCE. THEN ENTIRELY INSANE "SUPPORT" THAT IS SO BAD YOU QUESTION YOUR OWN REALITY. THEN ANOTHER REP COMES ONLINE TO TRY TO ASSIST. WHAT IS GOING ON WITH YOUR APP SUPPORT GUYS!?!?!?!?!?!?!?! **** **** From 1 star to 5 star. Team switched to being incredibly resourceful and willing to customize and assist with many of our requests (improvements). Kudos to them. Keep this pace up! **previous 1star review** Sometimes you get such an idiotic support you question yourself if they’re unqualified or trolling you. Then in the middle of the conversation they disappear from their live chat for sometimes hours.
Be Warned - Expensive Setup, Poor Customer Service We chose Boost and paid for the Professional Plan plus the $500 setup service expecting a complete implementation. Unfortunately, key work is still unfinished and support from the Customer Success Manager has been non-existent. The developer we were working with has clearly been reassigned elsewhere. Given the additional fees for setup, premium support and customisation, this has been extremely disappointing. Boost is a powerful product, but it’s pointless if you can’t get the styling and configuration aligned with your brand. We chose Boost over a competitor because they have a UK presence and were extremely enthusiastic during the sales process. Unfortunately, once onboard the level of care dropped off significantly. After investing significant time and money into this platform, it has also been impossible to reach a senior manager to resolve the issue. At this point we simply want the level of support that we are paying for.
Developer reply ·
Hi Clothkits team, Thank you for your patience and for sharing your experience with us. Our team has reviewed your case and is already following up to provide further support with setup, customization and other feature-related requests, as well as follow-up communication, to ensure everything progresses as expected. Our team has also reached out to reconnect and move things forward with you directly. Please feel free to reply to our latest message at your convenience, we look forward to supporting you closely from there. Best regards, The Boost Team
The filter worked fine for our needs - and we spent hours / days of time getting everything perfect on our two websites - and then a few months later they massively increase the monthly subscription fees that made the app not value for money - so we moved elsewhere. Sure there are commercial decisions behind this - but it's very frustrating as a small ecomm brand to waste time like this - especially when the cost was going to be 4x originally planned for
Developer reply ·
Hi StringKing Team, We appreciate your time to provide us feedback! We understand your concerns about pricing. To clarify, the base plan price has not changed. The increase occurred because your product count exceeded your current plan's limits, which required an upgrade. At the time, we reached out to discuss possible solutions and followed up twice but didn't hear back from you. Our goal has always been to support you and find a workable arrangement as your needs evolved. If you're open to it, we'd still be happy to review your case and explore a suitable option based on your current setup. Kind regards, Boost Team
App support is really slow. App is crashing our collection page. App cant be deinstalled.
Developer reply ·
Hi COEUR DE LION (Italy) team, Thank you for your feedback. We truly appreciate you bringing this to our attention. After we carefully investigated your case, the history showed that our team replied within 2 minutes to request the affected theme, but it seems our message may not have been seen. We checked your live site and the collection pages are currently loading normally. Could you please let us know which theme version was affected and approve the Collaborator Request sent to your store? We’ve also been following up since Feb 18 but haven’t received a response yet. Please kindly check your inbox and in-app chat for our latest message, and let us know if you’ve received them. Thank you. We look forward to assisting you further. Best Regards, Boost Team
I wish i give this app a 0 star. spend AUD $1000 on this app. but the app does not work properly. raise enquiry but almost 2 months have not fixed the issue yet. very disappointed
Developer reply ·
Hello Baby Little Planet team, Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. After carefully reviewing our records, we were only able to locate one inquiry submitted on January 28. We take all reports seriously and want to ensure that no concern goes unresolved. If there were any additional issues raised that we may have missed, could you please share more information or any related details so we can investigate further right away? In the meantime, we have been actively working on the technical matter you raised on Jan 28, and we’re pleased to inform you that the issues have now been resolved. Our team member has also reached out to you directly to provide further assistance and ensure proper follow-up. We truly value your feedback and take it seriously as we continuously work to improve our service. Please don’t hesitate to let us know if there is anything else we can help with. Best regards, Boost team
This is honestly the worst app i have tried on shopify (I have 7 stores), After installing it, the app screwed up all my mobile display settings and somehow overtook what had been a great layout and display. Second, it randomly started hiding a bunch of products when i added new ones, and third it slows the store down a ton. Overall terrible and would never recommend.
Developer reply ·
Hi ANTIPODE Team, Thank you for your feedback. After reviewing your account, we can see that the app was installed for approximately 2 hours, and we did not receive any support requests during that time. Follow-up emails requesting additional information have been sent to your team so that our technical team can better understand and have appropriate solutions for the concerns you mentioned. We look forward to your response so we can promptly review the case and address any issues to ensure your store performs as expected. Best regards, Boost Team
Developer reply ·
Hi Barnacle Records Team, Thank you for taking the time to leave a review. After carefully checking our support history, we couldn’t find any messages from your store. It appears the app was installed only briefly. We’re sorry if anything was unclear or didn’t meet your expectations during that time. We’ve also reached out to you via email to follow up directly to explore about the concerns you might be having. Please kindly check your inbox when you have a moment. If you were expecting certain features or transitioning from another app, we’d be happy to walk you through what’s available and help get everything set up smoothly. If you need any assistance, you can reply to our email or contact us anytime at support@clearer.io. We’re always here to help. Kind regards, Boost team
We have been using this app since early 2024. I do not recommend this app to anyone with a large product catalog. Products are not syncing = price, and products are not updating in search or on catalog pages. I have been talking to them for over a month without a solution. First they try to tell me it is my fault for having large catalogs, then they find out that they themselves messed with the code. I thought things started working now, but I just checked and the products are still not syncing, and they just closed the chat because I did not respond.
Truly incompetent support, they turned off infinite scroll, then denied the fact. Changed collection layout from 3 items per row to 2 items per row without permission. When confronted, they stopped answer our emails. They're the kind of company that claims their support email is unattended (again, not true) and tries to force you into a chat bot. If you value your time and sanity, stay away...
Developer reply ·
Hi HolyClothing team, Thank you for sharing your feedback. We completely understand how you might be feeling, and we’re genuinely sorry that your experience didn’t meet your expectations. After carefully reviewing your case, our records show that our support team responded promptly and provided full assistance following your initial request. It appears that our follow-up messages didn’t receive a response from your side, which may have led to some misunderstanding. Please rest assured that our app never makes any changes to your store’s settings or layout without your explicit permission. We also noticed there was a recent theme upgrade, which can sometimes introduce minor layout or display differences. You can easily adjust your preferred pagination and product display options directly through our visual editor — as we had shared in our chat instructions. We always encourage customers to use our in-app chatbox for the fastest and most convenient support. It includes a well-trained AI assistant that provides quick guidance and connects you to our human support team whenever you prefer. We’re also gradually moving away from email support to focus on chat-based assistance, allowing us to improve response time and provide faster resolutions. Our team has been actively following up via both email and chat, and we’re always here to help. We’d be happy to review your setup together and make sure everything is running smoothly on your end. Kind regards, Boost team
We’ve been relying on another app by this same company for a major product launch, a critical moment for our business. Their system completely failed to deliver what we've been paying for, leaving thousands of customers uninformed and resulting in significant revenue loss. Despite identifying the issue ourselves and repeatedly explaining it to their team, we were ignored for days. Only after they fixed another unrelated bug did they finally acknowledge the very problem we had flagged from the start, without so much as an apology or recognition of our earlier reports. It’s now been over four weeks, and the app still isn’t working properly. We’ve lost tens of thousands of dollars in sales due to their negligence and lack of communication. We've been forced to install Boost AI, (and charged, due to their team not able to fix the issue within the trial period length), to get responses to our issues in their other app. If your business depends on reliable and responsive customer support, when you trully need it, stay far away from this company and any of their apps. It’s been one of the most frustrating and costly experiences we’ve had with any Shopify integration, over the past 9 years.
no one install this app , it made all my product disappeared even if you uninstalled it , it sounds like hacking app , from now i cant return active my products on my store
Developer reply ·
Hi Akzéntz team, Thank you for your feedback. We’re sorry to hear about your experience. Our team has already reached out to offer support, as we always strive to provide the best possible experience for our customers. We look forward to your response so we can assist you further. Kind Regards, The Boost team
these people will charge you upwards of $500 to $1000 on top of monthly subscription fee to do minor adjustments to there filters menus, STEER AWAY if you don't want to be robbed by their monopolistic policies and fees. Literally coming out with UNIMAGINABLE and RIDICULOUS quotes for simple tasks out of their back side.
Developer reply ·
We’d like to clarify how our pricing works. As a native Shopify product, we provide full support at no additional cost. Fees are only applied to advanced or heavily customized projects that require significant development work. We know you’ve been working with your Shopify agency, Dynamic Dreams, and are happy to collaborate directly with them to review the details further. Standard setup has always been free including our incredible support team, while charges apply only for complex customizations. We look forward to resolving this matter with you and your agency urgently.
The app is not working properly, the customers can't find the products and the support can't help with the issue! It's an expensive app, but the support is really bad.
Developer reply ·
Hi Mays Store team, Thank you for sharing your feedback. We truly understand your experience with the initial issue and the wait time, especially since it happened over the weekend when our team wasn’t available. As we explained in our support conversation, the issue occurred because the collection did not include products that matched the configured tag conditions. Our team resolved this for you at that time, and we’re glad that everything has been working smoothly since then. We greatly appreciate your feedback, as it helps us continue improving our service. Thank you again for your patience and support. Kind Regards, The Boost team.
Thought the app and its numerous features were nice, however support ended up being SO terrible. Long delay and most are not knowledgeable. What a waste of time.
Developer reply ·
Hi Health Ranger Store team, Thank you for sharing your feedback with us. We’re sorry for the delay in support due to the timezone gap and completely understand the frustration. We’re actively working on improving response times and strengthening our team training to better serve you. Regarding the search drawer on mobile, it was being covered by the theme’s announcement bar, which isn’t controlled by our app. Our team has already fixed this for you, along with the preorder button and back-in-stock settings. For the desktop instant search, our app offers layout options - we’d be happy to adjust them to best fit your needs. We’ve also reached out several times via email to offer further support but haven’t heard back. With the fixes in place and our team ready to help, we’re confident we can deliver the experience you expect and look forward to hearing from you. Kind regards, Boost team
They leave coding on my website when uninstalling their app. Please contact me on info@daylo.dk and fix this my search is not working because of this.
Developer reply ·
Hi DAYLO team, Thank you for your feedback. As mentioned in our previous message to info@daylo.dk, our Technical Expert identified that the issue was caused by a search overlay originating from your theme, not coming from our app. To help you resolve the matter swiftly, our team went ahead and commented out the relevant CSS, which successfully resolved the issue, as you kindly acknowledged in our email exchange. We’ve also followed up via email to check if you require any further assistance. We're happy to help if there's anything else you need. Kind regards, Boost team
UPDATE: While they will be quick to respond to your review claiming they have been quick to address and provided resolutions - After months of back and forth with Boost Support, receiving numerous promises to fix the issues we have experienced, they have now completely stopped responding to our requests, despite our being on their top tier plan. AVOID Boost! If you have a dev team, or are ready to hire one, then Boost is probably an acceptable investment for you. If you do not, then avoid this extension as there is virtually zero chance you will be successful integrating it into your theme. ZERO chance. Prepare yourself to read over their code and spend many hours copying over styling from your existing theme - your mileage may vary, but even with a background in this, I've had enough of Boost. You will 100% lose any native theme functionality where there is overlap with Boost, so will need to invest in replacements through new extensions. Wishlists etc, for example. Dealbreaker for me - Boost hijacks your existing cart functionality which will 100% cost you conversions due to customer confusion and inconsistencies. Worse yet, their support is an absolute waste of time.
Developer reply ·
Hi Party Stuff team, Thank you for using our app and for taking the time to share your feedback with us! After carefully reviewing your store, we're happy to see that the app has been running smoothly with no issues since you started using it in July 2024. We understand that you've encountered some challenges after switching to a new theme recently. As we mentioned in our ongoing conversations, the new theme is unfortunately not on the list of popular themes that our app is compatible with, which we have transparently shared in our Help Center guide. We completely understand how important this is to you. Our technical team has put in significant time and effort to provide the best possible solutions, even though the theme is outside our supported list. We appreciate your cooperation throughout this process and hope to continue assisting you in resolving your concerns with everything we can do. Kind regards, Boost team
completely ruined my menu navigation
Developer reply ·
Hi 6 Rings Clothing Store, Thank you for sharing your review, we are sorry to hear about the issue you've experienced. Kindly be informed that our app is designed to operate within the product grid on collection pages and results pages only. It should have no impact on your navigation menu. We would appreciate the opportunity to better understand the situation and work with you to resolve any challenges you're experiencing. Our support team has already reached out to offer further assistance, and we look forward to hearing from you. Best regards, The Boost team
It should be called "Boost Filter" because the search is worse than the Shopify default. Try typing more than two basic keywords (category, gender, tag) and you'll get a ZERO result. Even the Shopify native search is better than that! Not sure what exactly they're claiming AI is enhancing because it is not. Filters are good but not worth the price. Support is MIA.
Developer reply ·
Hi URIQA Team, Thank you for sharing your feedback with us. We're sorry to hear that the search feature isn't working as expected. After a quick check, it seems like a small issue that should be easy to resolve through the appropriate setup process of the app's features. We want to assure you that we are fully committed to providing reliable support to all our users. To assist you further, our team has sent several follow-up messages, could you kindly check your mailbox and work with us to sort this out? Thanks so much for your cooperation! We look forward to hearing from you soon. Best regards, The Boost Team
We spend about $2,000 a year on this app. While it generally works well, the customer support is terrible. They offer minimal help and treat you like an idiot when issues arise. Currently, our prices have shown as $0 for four days due to a sync problem. Despite trying both manual and auto syncs, the issue persists. Jayson from tech support suggested we schedule a synchronization, which we already did without success.
Developer reply ·
Dear Adam, Thank you for sharing your feedback! We once again sincerely apologize for all of the hassles. Please rest assured that it was never our intention to have you experience this kind of problem with us. We truly appreciated your patience while we identified the root cause of which we have sent a details explanation email. Once again, please accept our sincerest apologies for the inconvenience. Furthermore, we are happy to support you further with your request and will keep following up with you via email until you are satisfied with our work. We appreciate your kind understanding and great collaboration! We hope to hear from you soon. With gratitude, Boost team
I have $300 of unpaid earnings in my affiliate account. I have sent you many emails requesting the release of the money, but I have not received any replies. You are continuing to ignore my emails. This is the final email I will write to you. If I do not receive a response to this email, I will uninstall the app from my Shopify client stores. Username: viwary@outlook.com
Developer reply ·
Hi valuable partner, Thank you for sharing your concerns with us. We understand your situation and appreciate your efforts as an affiliate partner. However, as we responded via emails and our chat platform; after reviewing your account, we found that you currently have 1 active referral only. According to our affiliate policy [https://boostcommerce.firstpromoter.com/], which requires a minimum of 3 active referrals for payout, your account doesn’t yet meet the threshold for commission disbursement. While we must adhere to this policy to ensure fairness across all our partnerships, please know that your commission will be processed as soon as the required criteria are met. We hope this clarifies the situation. Thank you for your understanding and continued partnership. Best regards, Boost team
unlimited filter options (tag and Metafiled) is true but cost a fortune. If you need more than 20 slots, it will need extra charge of $50 for each 5 slots.
Developer reply ·
Hi Computer Lounge Team, Thank you for your feedback. We apologize for any inconvenience you may have experienced while using our app. The Metafield feature is included in the default pricing plan, and we do support creating filters based on Metafield values. However, the additional Metafield slots you are requesting are a customization beyond the default offering. As mentioned in our documentation (https://support.boostcommerce.net/en/articles/9355700-filtering-products-by-metafield-value), customers can add up to 5 Metafields by default. Regarding Metafields, this attribute is not automatically shared with us when we sync data from your Shopify store. We need to create our own workflows to keep Metafield data updated and enable their use with our app. This requires us to dedicate resources to store and process the Metafield data accordingly. We hope this clarifies the situation. Our team has also sent a follow-up email, and we are excited to assist you further with your needs. Thank you and best regards, Boost Team
We have faced issue on collection page infinite loading and its been 2 days we are trying to contact the app support to get this solved but unfortunately the support reply is too slow and the issue is still there. Using paid app and not getting proper support is lacking from their end
Developer reply ·
Hi Ellie Junior team, Thank you for your feedback! We understand the importance of providing timely support and sincerely apologize for any inconvenience caused. We have successfully resolved the infinite loading issue within the same day and have also responded to your email. However, it seems the notification email was sent to the registered store email address, which may have caused a misunderstanding. We have now resent the response to the email address you provided. Please review our response at your earliest convenience and let us know if you need any further support, we are always here to assist you! Kind regards, Boost team
Terrible customer service, I have to constantly repeat myself in order to get their bugs fixed and they tried to charge me for that as well. Their customer service rep Jayson is the biggest time waster there is, at one point he wasted an entire month of my time without doing ANYTHING. Look elsewhere, these people have lost their reputation and their competitors are getting ahead of them. I've been a customer for over 5 years and I'm leaving.
Developer reply ·
Hi team, We're thrilled to receive your wonderful review. Being of service to your store is our great pleasure. Glad that we could turn it into valuable assets to your business. As always, our Support team is all around for you. Do feel free to reach out anytime your inquiries/concerns pop up. Sincerely, Boost Team
TERRIBLE SUPPORT. Their "live" chat is a joke...their response is slow or not at all to email. FOUR REQUESTS to try and solve a simple issue and it's still not resolved. Inability to respond or solve issues even after providing video and screenshots. Clearly their support is overseas as when they do respond it's in the middle of the night here in the U.S. DO NOT USE!!!!! Maybe now they'll respond. this is what you get when paying them over $200 a month?!
Developer reply ·
Hi The Light Shop Team, Thank you for taking the time to share your feedback with us. We are very sorry to hear that you did not have a great experience. Upon reviewing our records, it appears that our support agents promptly responded to all of your concerns within 24 hours. However, we have not received any feedback from you since then. We understand that our previous emails may have been overlooked or filtered into your spam or promotions folder, which might explain the lack of communication. We want to assure you that we are fully committed to providing reliable support to all our users. To address your concerns more effectively, our team has sent a new follow-up email to ensure we can assist you further. Could you kindly check your inbox and spam folder? We are looking forward to hearing from you soon. Best regards, The Boost Team
Terrible support AND does not fully uninstall! Boost leaves snippets of code and will seriously mess up your formatting. Lost sales and days of work.
Developer reply ·
Hi Nic Pouch UK Team, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused and understand your frustration. We'd like to share that upon uninstalling the app, all Boost widgets and the core app embed - Boost Core (New) - will automatically be removed from the theme where they were added. As per the instructions provided via email, you simply need to re-enable your theme's original product grid, collection banner, and search results. It's possible that these elements were hidden while using our widget. We understand that some themes might be complicated to work with and we are fully committed to supporting you in returning to your theme's original setup. We have sent a follow-up email to provide further assistance. Could you please check it? Once again, thank you for your cooperation, and we eagerly await your response. Best regards, The Boost Team
Horrible! After days of testing they admitted they can't get this working. It took about 10 seconds to load. To uninstall the app they send video instructions that doesn't apply to the views of the app.
Developer reply ·
Hi Urban Kit Supply Team, Thank you for your feedback. We apologize for any inconvenience and understand your frustration. To provide clarity, we would like to address the concern you encountered with the Instant Search Widget, it activates after our JavaScript (JS) file events have fully loaded. However, it takes only 1 second for the Instant Search Widget to become functional, as shown in the recording we shared. We are sorry to provide another version uninstallation guide and have resent the correct one. Our team also has followed up via email to ask for collaborator account to assist you further right then. Please feel free to respond to our email, and we will work promptly to resolve any questions or problems you may have. Regarding the subscription fee, please be assured that we don’t automatically charge it after the trial period. The charge is made by Shopify only when you choose a plan and approve the payment. Once again, thank you for using our app. We apologize for not meeting your expectations, we value your feedback and are committed to improving your experience. We look forward to your response and the opportunity to assist you further. Kind regards, Boost Team
No support whatsoever after 5 days. Definitely not a reliable app
Developer reply ·
Hi AMEKANA Team, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you've experienced and understand your frustration. Upon reviewing our records, it appears that one of our support agents already responded to your inquiry on 30th, Mar 2024 (02 days after your first email). Please be advised that our standard support is 24/6 and we always try our best to reply to our customers within one day. However, our team had a heavy workload during that day and we are sincerely sorry for letting you wait up to 2 days to get the reply. Also, it's possible that our email may have been overlooked or filtered into your spam or promotions folder. We are fully committed to providing reliable support to all our users, and we're more than willing to assist you further via email. Our team has sent a new email to follow up with your concern and assist you to get the issues fixed, kindly help us check and reply to our email, and we'll ensure to address your concerns promptly. Thank you again for your feedback and for staying with us! We are eager to resolve any issues you may have and improve your experience with our app. Kind regards, Boost team
I used to love this app. Upon upgrading to 2.0 theme, my filtered collection pages can only be displayed using Boost design template, which despite my best efforts to customize, looks nothing like my theme.
Developer reply ·
Hi Unbuilt team, We appreciate your feedback and sincerely apologize for the inconvenience that you have experienced. Since we have recently updated our code base which has significantly improved our app's performance and user experience, the app is now embedded within the theme, necessitating changes to how our code is integrated. We have already sent you an email so we can assist you further with the theme visual matching. We are looking forward to hearing from you. Kind regards,
We've been using this app for 4-5 years and the customer support has gone downhill. With our use-case, customers use the search function 70-80% of the time making it a critical part of our business. Version 3 of the app loads much slower than V2. It's so slow that customers often mistakenly use Shopify's native search before the app even loads in. Our conversion rates dropped considerably after switching to V3 that we had to revert back to V2. When we contact customer support the solution they provided is "to wait for the app to load, then use the app's search". How do you expect us to tell this to our customers or change their search behaviour?
Developer reply ·
Hi Nella Team, Thank you for providing us with feedback. We sincerely apologize for any inconvenience caused. We are pleased to inform you that our team has implemented a solution and we have contacted you via email to discuss the details. We appreciate your collaboration and look forward to working together to enhance the overall experience. All the best, Boost Team
We do not recommend this app. It breaks our collection pages. Our developers cannot find a workaround like many 3rd party apps. Usually, the response time to fix it is quick. However, our collection pages have yet to function correctly in nearly one week, and Jayson needs to provide the proper support. This is not defamatory; it's just true. We've used this app for a few years. However, we will find a new one or build something ourselves ASAP. Very disappointed in the Boost dev team's response time.
Developer reply ·
Hi ML Furs Team, Thank you so much for taking the time to provide us with feedback. We want you to know that we have received and acknowledged your concerns. Your feedback matters greatly to us, and we are committed to addressing any issue to ensure a seamless experience for you and all our users. Our team has reached out to you with a suitable solution. We await your response and value your collaboration in resolving this promptly to ensure your satisfaction. All the best, Boost Team
This app was good, until their recent version updates. We have dealt with numerous issues since, including incompatibility with theme edits, caching problems, speed/performance, and styling changes that have affected our websites majorly. Avoid at all costs, at least until they resolve their many issues at present.
This app is an absolute disaster, hands down the worst we've ever encountered. The customer support is a joke; they are completely unhelpful and seem indifferent to our issues. Installing this app was a colossal waste of time and money, and we regret ever giving it a chance. Stay away and save yourself the frustration!
Developer reply ·
Dear Eye on Design Team, Thank you so much for sharing your feedback. Please accept our sincere apologies for the inconvenience this has caused you. It's never our intention to make you feel this way. We understand your concern regarding the collection layout after you upgraded the new theme version and integrated with the app. Our technical agent responded to your email explaining the situation and suggesting a solution within the same day. We are well aware that time and details are crucial in the business world. However, at some point, we are so sorry that it does not reach your expectation. We do value your input and will go all out for improvement. We all are on hand whenever you need assistance and are eager to support you as quickly as possible to ensure your continued satisfaction with our app. Best regards, Boost Team
Be careful!!!! This app has destroyed my theme and has ruined my collection pages! The customer support is not responsive, and they see no problem in what they have done!! I am wondering if previous comments are real or bought! Really.. I am absolutely disappointed with their support - D I S A S T E R
Developer reply ·
Dear Eye on Design Team, Thank you so much for sharing your feedback. Please accept our sincere apologies for the inconvenience this has caused you. It's never our intention to make you feel this way. We understand your concern regarding the collection layout after you upgraded the new theme version and integrated with the app. Our technical agent responded to your email explaining the situation and suggesting a solution within the same day. We are well aware that time and details are crucial in the business world. However, at some point, we are so sorry that it does not reach your expectation. We do value your input and will go all out for improvement. We all are on hand whenever you need assistance and are eager to support you as quickly as possible to ensure your continued satisfaction with our app. Best regards, Boost Team
Words can't express how frustrating and excruciating Boost Product Filter & Search has been to deal with. 50 emails back and forth of issues their app has caused on our website and their support is still going in circles. This has been going on for 9 weeks and still not resolved. The Boost app for 9 weeks has shown incorrect sale prices on our website (-1350 on sale, -500 on sale, 50% off when something is 30% or not showing on special at all, prices and numbers are all wrong) which is false marketing, unethical and makes our brand look misleading and ruining our online business. The fact this is still going on is unacceptable, and i have requested multiple times to speak to a manager and never been contacted. An ecommence app with teams of support who know nothing about ecommerce. No one knows what they are doing.
Developer reply ·
Hello team Chewy Chews, Please accept our sincerest apologies for the inconvenience this has caused you. Our team has investigated your concerns and reached back to you on our current email thread with your Managing Director, with all the necessary information. Kindly check it and respond to us in your most convenient time. Once again, we sincerely apologize for the inconvenience and hope to hear from you soon. Cordially, Boost Team
I recommend not using this app if you are a corporate customer or have a store with high turn over. We have been using it for a year and there has been nothing but issues). This app prevented google from crawling our collection pages, and cost us tens of thousands of dollars in lost revenue. Additionally, we have been trying to fix issues where it would allow google to crawl hundreds of thousands of URLS. The issues with this app are big, beware. We are uninstalling it, I highly recommend you check your google search console if you have installed it. Update April 5: Their team have been in communication, however nothing has been fixed as at April 5. They said that this is a "app wide" issue, and they are working on a fix. It's now been over two weeks and we still our collection pages are not indexed.
Developer reply ·
Hi Electric Kicks team, Thank you so much for taking your valuable time on raising this concern with us. First of all, we are truly sorry for the inconvenience this might have caused you and we definitely understand your frustration. - Regarding your comment about our support speed, it seems that there has been a miscommunication between the two parties. We double-checked all the emails we have been contacting with your developers recently regarding the issues and all our responses were less than 2 hours. We just sent an email to you to clarify this, please let us know if we missed any requests from the team. - Regarding the SEO concern, we also clearly informed the solutions for your developers to fix the issues as the code was not from our app. But unfortunately, we did not hear back from them so it was truly hard for us to support you further. In addition, we contacted Shopify about the SEO issue last week and are still waiting for their response. Meanwhile, our technical team is currently working hard on this and figuring out the best solution for you from our side. We appreciate the opportunity to work with you and hope to be able to resolve the issues as soon as possible. Your kind collaboration is much appreciated! Kindly, Boost Team
I am writing to bring to your attention an issue with your product that has caused significant harm to our business. Specifically, due to poor coding practices during work on our theme, a piece of code was left behind that has prevented Google from indexing our collection pages, prevented Googlebot from following any links on the page, and prevented descriptions from appearing below the page in search results. Additionally, this code has prevented caching of the page. I have sent images to you so that demonstrates the issue. As you can imagine, this has had a detrimental effect on our SEO efforts and has cost us thousands of pounds. We need this issue fixed as soon as possible. Furthermore, we would like to know why this issue occurred and what steps will be taken to ensure that it does not happen again in the future. We also expect to be compensated for the damage caused by this mistake, as our trust in your product has been broken and we no longer have confidence in it. If this issue is not resolved immediately, we will have no choice but to repair the issue ourselves, remove your app from our store. I have also notified Shopify of this issue and have asked them to take action against your company. Please respond as soon as possible with a resolution to this issue.
Developer reply ·
Hello Mo and team, Thank you for your patience and kind collaboration as we worked on your SEO and technical concerns/requests. We will do our best to keep such issues from happening again in the future. We want nothing but for you to have a great app and service experience with us. So please do not hesitate to reach back to us if you need our assistance. We are always ready to help. All the best, Boost team
The app started causing bugs on our website on Wednesday Nov 23 when our traffic is high for BFCM. None of our collection or category pages are loading bc of Boost Commerce bug. We cant get in touch with anyone at Boost commerce to solve it nor did we get any messages about this. Shopify is saying Boost Commerce is causing issues with many stores this day but they cant help us since its a 3rd party app.
Developer reply ·
Dear Nicollette, Thank you for your honest feedback! We appreciate your kind understanding in this issue and sincerely apologize for all of the inconvenience you experience. Please rest assured we are all hands on monitoring our system to avoid any unexpected issues in the upcoming days. Moreover, it is great to know your store is back to normal as you expected. Don't hesitate to let us know if anything pops up, our team will be ready for you anytime you need our assistance. With gratitude, Boost team
We used this app mainly to split variants of a product into individual products on a collection page. Problem is with every launch, the products do not display for a long time after you publish them. For example today we publish two products 15 minutes early to give plenty of time for the products to be displayed before Launch. 30 minutes post launch the products were still not displaying. thats 45 minute delay. it happens everytime we launch a product or a collection. It is completely unacceptable. Today is the last time. I will be uninstalling the app, Never recommending it. If i could leave ZERO STARS i would
Developer reply ·
Dear Customer, Thank you for bringing this to our attention. We are very sorry to hear that you did not have a great experience. We have sent an email to investigate further this concern but have not heard back from you. Would you please check it? We would appreciate the opportunity to speak with you and hope to be able to resolve this as soon as possible. Your kind collaboration is much appreciated! Sincerely, Boost Team
This app distorted the loading of products for all my iPhone-users. The code was very much hidden and after deletion, uneasy to detect that this was the problem.
Developer reply ·
Dear valued customer, Thank you for reaching out and for giving us your feedback, it really matters to us. We're truly sorry that you are experiencing some issues with our app and we would like to apologize for any discomfort this brought you. We want you to know that we're here to support you. With your kind cooperation, we are investigating this issue and will try to figure out the best solution in earning back the flawless performance on your site. In addition, please let us know should you have any other questions, we are always around here happy to help. Warmest of regards, Boost Team
If you are like me and periodically like to make new collections and sell items from the new collection on the same day, I would steer clear of this app. They have been having issues with their sync function for quite a while now making it to where new collections do not display any products. They have assured me in the past that this is a temporary issue that they are fixing, and yet it persists. If you are more of a planner and your collections are made a while before you will ever send traffic to them, then this app may serve you well.
Developer reply ·
Our Dear Customer, Thank you for reaching out and for giving us your feedback, it really matters to us. We're truly sorry that you are experiencing some issues with our app and we would like to apologize for any discomfort this brought you. We want you to know that we're here to support you. With your kind cooperation, we are investigating this issue and will try to figure out the best solution in earning back the flawless performance on your site. In addition, please let us know should you have any other questions, we are always around here happy to help. Warmest of regards, Boost Team
I think this app will do what I need it to do. Unfortunately, customer support has been horrible. I have asked them to look at three simples things and after about 10 emails exchanged I don´t think they even understand the issues I have raised. We are just going back and forth and around in circles.
Developer reply ·
Hello, Thank you for reaching out to us and I am sorry that you are experiencing some problems with our app but of course, we are here to support you on this. With your kind cooperation, we are under investigating this issue and will try to figure out the best solution in earning back the flawless performance on your site. We will keep following up with you via our current email thread. All the best!
BUYER BEWARE! Pricing moved up 300% without any change in service. Straight out of the predatory playbook!
Developer reply ·
Dear valued customer, The price you mentioned is our premium plan for the Shopify Plus stores with high traffic and requires the fastest API response time. We have set up our dedicated premium infrastructure/servers for the premium plan to serve that purpose. We have sent you the email regarding this matter and we are looking forward to hearing from you. All the best, Boost Team
Always hide items in my store and in my APP for no reason. Very bad for business! extremely disappointed!
Developer reply ·
***** UPDATE ***** Dear valued customer, We would like to update the origin of the missing product issue on your mobile app. After investigating, we found out those missing products are published only in the Vajro Mobile App channel, which we do not fetch by default in our app system. However, our app is highly customizable and it could be configured to fetch products from any specific channels. We are happy to work with you to make this integration works well. We are looking forward to hearing from you. Best regards, Boost Team *********** Dear valued customer, Thank you for sharing your feedback with us. We are deeply sorry to hear that you've had a negative experience with our app. We hope you give us an opportunity to amend this for you and show you that customer satisfaction is our highest priority. We believe we could work together to make it run smoothly. We have sent you an email to further work with you regarding this. Kindly could you please check it? Looking forward to hearing from you All the best, Boost Team
Very overpriced for the service provided. Lack of flexibility by the customer service. I was disappointed and I will not use this product.
Developer reply ·
Hi Nemanja, Thank you for sharing your experience while using our app and we are sorry that it failed to meet your expectations this time. We feel awful that unexpected misunderstanding caused this inconvenience. Our representative has just emailed back and followed up to get your all concerns sorted. May you kindly check it out? We look forward to hearing from you and more importantly, we do wish to win you back. Boost team
MAJOR FLAW! First of all I know how this goes, customer support doesn't respond with a solution to my concerns until a 1 star review is left. I will remove this review once the concern is addressed. Here is the concern: My Filter APP is causing URL structural issues as they do with every website. For instance when you select 1 or 2 options the URL is lengthy. It makes it harder to rank for certain keywords that are filter options. The issue is MASSIVE not SMALL by any means and it causes tremendous SEO problems. URL's need to be clean and my URL's are terrible. Anyone with the APP should simply look at their URL's when selection ANY filter menu options. THIS IS A PROBLEM!! There are PLENTY of other websites with filter menu options that figured out how to customize URL's and this APP doesn't offer any possible way to handle this. I'm waiting on a customized resolution. MESSY and Unnecessary URL'S are one of the most important SEO ranking issues one can encounter. I'm forced to limit my potential because of this APP and most people should be paying attention to this issue. Also don't be fooled by any response below stating they're working on fixing the problem, once my issue is fixed I'll remove the review.
Developer reply ·
***** UPDATE ***** Hi there, Just a quick update here since we got in luck in contacting you via email. We have applied a general solution of shortening URL that I mentioned in #3 point below along with new features, ADA/WCAG compatible, and speed optimization on the new version of the app. We can't wait to let you inherit all of these advance updates so please email us back and approve the upgrade work. We will implement them on a duplicated theme. No impact on your live theme is guaranteed. Looking forward to hearing your response. All the best, Boost Team ******* Hi there, We appreciated your time to address the issue. The team takes your feedback seriously! We understand your concern about the SEO and keyword ranking. We would like to inform that we have sent a couple of emails to explain the situation. However, we have not heard back from you since Mar 27, 2020. Here is the summary of our email: 1. We need to follow the Shopify standard URL, that it can have up to two collection levels. 2. We explain that our app is Faceted navigation and it's different with Sub-Collection. In all URLs created by our app, we all add "nofollow noindex". 3. Also, we have given out a solution which will convert the main Tag created by our filter option to the URL with the following format: collections/xxx/selected_tag. We are looking forward to your reply! And stay safe!
I used this app before and worked with a guy who was extremely helpful. But since working with them again for custom development, I've found the service to be one of the worst I've encountered. They send back broken layouts and broken code time and time again. Sometimes they even break the work previously fixed. I'm left to check for issues myself as they do virtually no testing. It's totally frustrating and I wish I had chosen a different app. I'm so far down the line with this one that I feel stuck with it so I shall see it through. I paid a significant amount of money for the custom development and they've let me down big time. Avoid these guys, they used to care but they don't now.
Developer reply ·
Hello there, Thank you for taking time to share your feeling. We've taken your feedback to heart and sincerely sorry for your recent experience. As customer's satisfaction is always considered with the highest priority to us, we hope you will give us an opportunity to discuss further with you. Our representative has just reached out to you via email and surely try our best to earn back your trust in us. Sincerely, Boost Team
This app impacted all of my products appearing in my store. While adding products I always view my store and noticed some were missing. I decided to delete the app only to discover my store did not revert to the original settings. I do not recommend this app because of the possibility of having missing products,
Developer reply ·
Hello, Thank you for sharing. I'm sorry to hear that you encountered issues while using our app. Actually, we have the "Sync Now" function to let you trigger manually from the app admin page. We have just enhanced it far better with the Quick Sync feature so any inconvenience should not be reoccurred now. We assure that we have no intention to keep our code in your site after uninstallation as we commit strictly to the privacy policy and secure data. Also, we always send an instruction email to revert setup and remove all our elements. Thank for trying our app and please let us know if there's anything else we can help!
We use the Prestige theme. This app simply doesn't display anything to our collections. A waste of time and money
Developer reply ·
Hello, Thank you for the feedback. I’m sorry for your negative experience with our app. Since we were failed to connect to you via email earlier and we couldn’t reply to this feedback until recently this function was released, allow me to follow up here once more time. We checked the problem carefully and it seems like all the filter options has been disabled manually by mistake, hence you didn’t see anything from your collection. We have also successfully integrated and fully supported the Prestige theme now. Therefore, please let us know if we could help get it resolve for you. Many thanks and hope to hear from you again soon!
Bad application It caused a lot of conflicts with the theme code. We had to reset all of them to be able to eliminate the problems. We definitely do not recommend it.
Hi, Be aware that this could seriously damage your keyword rankings. The app uses ajax but does not use pre-render which causes a lot of headaches. You can read about a similar issue from a leading SEO agency which covers the subject in detail. https://www.distilled.net/resources/prerender-and-you-a-case-study-in-ajax-crawlability/ The app is very fast and appears to work great but your organic search efforts will be hugely hindered. Thanks
