Brevo PushOwl: Email,Push,SMS

Configurer l'application avec un compte Brevo déjà existant s'est révélé moins simple que prévu, mais le support a fait toute la différence. Harish a pris le temps d'enquêter réellement sur ce qui s'était passé, m'a expliqué clairement pourquoi la synchronisation historique avait été désactivée sur mon compte, l'a corrigée de son côté et a fait le suivi jusqu'à ce que tout fonctionne. Des réponses claires, pas du copier-coller. C'est le genre de support qui donne envie de rester sur un outil.

Application un peu fastidieuse à comprendre et mettre en place lors d'une migration WP vers Shopify, ayant déjà un compte Brevo. Pas évident de comprendre la logique et l'intérêt de PushOwl. Malgré une confusion de ma part, Harish de l'équipe a cependant été très réactif et a rapidement solutionné le problème, en prenant le temps et le soin d'expliquer ce que je n'ai pas compris.

Funziona molto bene, supporto ottimo a parte qualche bug con l'integrazione con Brevo

Support d'aide efficace qui m'a aidé à mettre en place la liaison entre mon compte Brevo existant et mon application Shopify;

It would be nice if one can connect to one's Brevo account without having to talk with support. That seems like an unnecessary step in between.

The support is among the best I've found in a Shopify app. Harish from the CX team answered every technical question in detail and with honesty — he even reproduced the issue on our store and explained exactly how the tracking works under the hood. The Shopify → Brevo sync works well (contacts, attributes and purchase data verified with real orders), and reverse sync can be controlled from settings. Worth knowing: checkout events are client-side (cookies/browser session), so abandoned cart recovery won't capture every visitor — a platform limitation to be aware of before building automations on those events. The team is transparent about it, which I appreciate.

Thanks to Raul, my problem was solved within 10 minutes. The AI agent couldn't help with this issue, but Raul was fast, helpful, and fixed everything. Now everything works perfectly.

Extremely confusing setup between Brevo.com and push owl, but outside of the difference between the two services, it was fairly quick to get things going. Yash, a customer support agent, does deserve 5 stars for his help in getting my account confusion sorted out. However the overall app I can't do more than 4 just due to the confusion between Brevo and PushOwl

Just starting interacting with this app, about the first things I'm setting up I have recevied a nice support

Great support experience and platform overall. Harish from the Customer Success team took the time to properly understand an issue with automations and followed through until it was fully resolved. Really appreciate the effort and clear communication throughout.

Buena atención por parte de los agentes humanos. Por ahora estoy aprendiendo a como hacer funcionar la aplicación .

Application vraiment pas pratique si on a déjà un compte Brevo. L'application Pushowl Brevo recréé automatiquement un nouveau compte et aucune synchronisation n'est possible avec l'ancien compte Brevo. Heureusement que le service client et notamment Piyush était là pour m'aider. Merci infiniment pour sa précieuse aide

Um weiter mit unserem Shopify Plus Shop Brevo zu nutzen, mussten wir die App verwenden, deshalb leider nur 4 Sterne. Das Onboarding war erst etwas holprig da wir zwei Shops anbinden mussten. Der Support bekommt 5 Sterne :) sie haben sich schnellstens gemeldetund waren sehr hilfsbereit. To keep using Brevo with our Shopify Plus store, we had to use the app, so unfortunately only 4 stars. Onboarding was a bit bumpy at first because we had to connect two stores. Support gets 5 stars :) they got back to us very quickly and were super helpful.

Piyush was extremely helpful in getting everything integrated properly for me once I ran into issues. I'm still new with the app, but I'm finding so many of these are not layman user friendly which is creating a lot of frustration for me.

If you're installing for the first time and have multiple Brevo accounts, make sure you are logged in to the right account before you start! I accidentally connected the wrong account to my store and then made a complete mess trying to fix it, but support was super helpful and quick to respond. I spoke to Anjali, who I would give 20/10 stars if I could!

Did not generate any leads and charged my €60 for something in the last month AFTER i had uninstalled it - AVOID Nayan subsequently refunded my money and assisted me in setting up Pushowl.

Straightforward app and lovely customer service, highly recommend it specially for startups and small businesses!

Service client réactif et agent à l'écoute de nos besoins.

Brevo is really a great tool for campaigns and automations. Easy to navigate and the features you need for an effective campaign and flows are there. PushOwl is also really useful for push notifications. If not for our email blasts being suspended multiple times, we would've continued using this tool. Special thanks to Harish for being so prompt in catering to our request to export some data for us. :))

Der Support der App ist sehr zuverlässig und reagiert schnell auf Anfragen. Probleme werden freundlich und kompetent gelöst. Insgesamt eine positive Erfahrung.

I had an absolutely excellent experience with technical support, thanks to Yash. Yash was incredibly patient and friendly throughout our conversation, which was very helpful as we worked through some complex integration details. He ensured that all my questions were answered, and everything was explained clearly and thoroughly. As a result, all my settings and configurations are now completely clear. What impressed me most was the speed of the response. Not only was the initial reply fast, but Yash's follow-up and resolution of the logo issue were immediate and generous. It's refreshing to receive such quick, effective, and polite support. Highly recommended!

So far, the app has been easy to navigate and understand. Also, customer service has been helpful for us. We hope we can use it to its full potential.

Revisiting an og app that works well for shopify clients. Hope the Brevo side works as well as what I experienced with Pushowl before.

SAV réactif, patient et efficace ! Merci à Sowbagya pour son accompagnement pour la création de ma première automatisation.

While this app can be a quite confusing to figure out how to navigate and use, with so many different settings, the customer service is great-Harish guided me right through the process, answering all my questions and showing me how to use different feature with screenshots and screen recordings, and most of the time he was very quick with his responses. Thank you Harish.

Been contacting PushOwl for some technicals problems, and Pallavi have been such a great help for numerous issues. Reactive and always happy to help.

Rojen was incredibly helpful with a pricing issue that we had, he sorted it very quickly and was super helpful and lovely!

Ich wurde sehr gut von Pallavi unterstütz. Es waren ein paar Probleme mit Brevo nach der Nutzung von PushOwl gegeben. Diese konnten von Pallavi gelöst werden. Ich würde trotzdem empfehlen, dass es hier eine anderen Lösung für Kunden gibt die bereits BRevo nutzen und dann Pushwol dazu nutzen möchten. Das Pricing muss einheitlich werden, sonst fühlt man sich als Kunden gettäuscht.

Update 2/23/2024: Customer service was quick to reach out and resolve the issue. Thank you guys. You have a great product. Pl fix this issue for me. *** 7 out of 10 times, when I try to use this app from Shopify Admin page, it says the page is temporarily down.. I like the app, but what's the use if I can't use it when I need it.

great customer support, great app, totally satisfied with results, recommended

This great tool has proven to be immensely helpful in boosting conversion rates and maximizing business success.

Rojen helped me with understanding how this app works. I feel more comfortable trying it out in my store now. Hopefully it performs well for me.

just startning to use it. but so far the customer service is great. easy to get a hold of to ask questions, quick prompt reply's and a lot of support. they even gave me a free basic plan for a year.. so far i highly recommend sidenote : taransh was really helpful and informative.. give that dude a raise

We have been using this app on our store for a while and we are pleased with the results it has been generating for us so far! Keep up the good work and hope to see more improvements to the app that will help us rake in more customers and sales! Appreciate the good work, thank you!

Taransh helped me with onboarding process. Still early to tell but customer support is great. Thanks so much. I will let you know once I see results.

We used this app in a paid version, which helped us recover some orders amount to 2900$ with automatic abandon notifications. Thanks for this app

customer support was very helpful! much better than previous apps used. cant wait to see the benefits it brings to our business

The app is easy to use and cost-effective. Helps us with Abandoned carts and letting our customers know of new products. Support are always helpful and attentive. Great App!

Great app so far, the customer service is helpful but haven't really used te app yet. Would recommend so far.

Really good tool for reaching customers through web push notifications and very easy to use. Customer Support is also very good and are responsive on chat. Only downside is that I can't import subscribers into my CDP which means I can't unify my data in one system or report on the effectiveness and revenue from the app.

I needed help getting more sales online and I liked how accessible PushOwl was. Not to mention, the help for small business and free price point is very nice!

Great communication with support, they are always happy to answer all my questions. The apps seems to be very well thought true, and the notifications seem to be very compatible with all common browsers and platforms. Feels good to have this method where you can still reach a good bunch of your visitors, without needing their email addresses or other personal information. The only suggestion I would have is to make the statistics and conversion info a bit more transparent. The app statistics claim a lot of the conversion value now. But it's hard to see if the user actually click the notification popup, just the fast that the popup did show at one moment, is not convincing enough for me to dedicate the sale to PushOwl. ( if the customer did see a popup for example, and they order the next day based on my abandoned checkout email, then PushOwl will still count it as a conversion by Pushowl ). There is an email option where you can generate some sort of report that they sent to my email, but it , and where you can choose view based or click based report. But it would be better just to show a clear overview directly with all releated orders, order numbers, based on click, and how many minutes after a click or a view the order was placed. Much more transparent. This would also help analysing the behavior of my customers and the results of my campaigns better. Instead of generating email reports seperately. Hope you will take this in consideration, Keep up the good work.

The CS/Tech team is very helpful and responsive and proactive. Very easy and intuitive to use - would recommend Pushowl. Only ask would be more in-depth reporting/analytics and segmentation options.

The app is easy to install and use. We have a larger number of subscribers than expected, but many are outside the USA. We ship anywhere but are not excepting foreign currency yet. We had one sale and four clicks, one by me, on ten campaigns. The analytics could be better, but the customer service was great. With so few clicks, I'm reluctant to upgrade.

We have been using pushowl for sometime and we are quite happy with the platform. We would be interested in more segmentation and analytic features from the app.

Push notifications work really well and we are experiencing a very good cart abandonment conversion. We need to improve on campaign conversions. Back in stock doesn't seem to work as a browser notification, we may have to upgrade to enterprise to embed the code on our theme.

The app is a good concept but unfortunately you have to have a lot of traffic and people genuinely interested in your product for them to subscribe. I appreciate the customer service given as well as the attention from the PushOwl team.

STELLAR customer service!!! From onboarding to maintenance, they've provided the best customer service I've ever received. I even hopped on a call with their CEO, who was very helpful. My only constructive feedback their poor reporting and over-attribution. They attribute all sales to themselves even though the person may not have seen or nor clicked on the notification. It's crucial to have "clickthrough" conversions separated in the reporting & attribution. Also, any other more detailed/advanced reports are on the higher level tiers. When you use Facebook or Google or any advertising/marketing platform, the reporting is provided to everyone by default. They need to figure out other features to add to the premium tier and enable accurate reporting to everyone using & paying for the tool.

Good app for push notifications on web - very easy to use and intuitive interface. We have monthly calls with a member from the PushOwl team, which has been helpful in allowing us to further optimise our strategy and gain the most out of PushOwl features. The team is also receptive to feature requests & improvement suggestions. Would be nice to see the app further develop integrations with CRM tools like Klaviyo, etc

Great App ! Very user friendly and love the clean dashboard that provides quick info, stats and revenue generated from each campaign.

It's a good app. We recommend it, customer service is fast, smart and helpful. In our opinion, some important features are still missing, but they are going to develop them.

Seamless integration and quick customer support. Though we have been using the app for a short span of time, already impressed with the results.

Enjoying this app! Does what it says and support from Shashank is been incredible. Would definitely suggest it!

As a new online business, this app would support our marketing effort. And the customer support from Rameez was great, in addition to the free business upgrade plan.

Simple to use, and the campaign element is great. Not as much success with the abandoned cart notifications. Great customer service with quick response time.

Good cart recovery and campaigns, wish there were a little more sophisticated features, ie: the ability to segment audience or offer follow up drip campaigns.

We're getting a lot higher conversion rates through push notifications than emails that take a lot longer to write. Pricing is ok. Very nice that this implements with Judge.me. Would really like to have control over when and where push notification permissions are granted. It would be a 5 star review if they gave us this simple feature.

I used this to get more online traffic.Great one time click user sign up.I wish it had more themes..

Just installed this app, helps me to grow my shopify business, But waiting for more updated from team.

I've been using this app for months, great customer service and a great way to ping your customers. Emails from the company are also informative. I would recommend.

Currently on this for a while for my site - works well, customer service is good and i will possibly move on to the paid plan if it suits my needs. Thank you so much.

Just signed up so will see how this app performs before I look at joining a monthly $$ plan

This seems to be a really great app. I downloaded it some months ago but just recently started to mess with it and I wish I had earlier. The best part about this is the automation! I love that I can schedule a campaign months in advance. Support is really great as well! I expect great results! Thank you!

Great Customer Service. Kunal was extremely helpful and went above and beyond in providing detailed feedback to the query that I had. I'm yet to fully utilize the app but with such good service, I'm sure the app will work to my store's advantage. www.organicessentialshaircare.com

Great app and a great support team. Has the basics in place to get the set-up going in 3 mins.

Increased sales and great customer support! Must have app!