Ron Tomson
United States
Reviews (13)
Uninstall doesn't clean up, caused massive hidden revenue loss months later. Plus billing kept running after removal. We installed Weglot to test internationalization on our Shopify store, decided it wasn't right for us, and uninstalled within days. Two serious problems followed: 1. They kept charging us for 3 months after we uninstalled. The app was removed from our Shopify store, but the charges continued through Shopify Billing for three full months. We had to chase them down through support to stop it and request refunds. Watch your billing statements carefully uninstalling the app from Shopify does NOT automatically cancel your Weglot subscription. 2. Hidden URL residue caused months of bot traffic and a major revenue hit. When Weglot is active, it creates locale subpaths on your domain (/it/, /de/, /fr/, /ru/, etc.) for translated content. When you uninstall, those URLs stay indexed in Google and continue to be hit by bot crawlers, AI search results, and old links — indefinitely. There's no in-app cleanup, no warning that this will happen, no instructions on how to remove the URLs from search engines. In our case, these zombie URLs (we don't even sell in those markets) became a magnet for bot/scraper traffic. The volume was high enough that our edge layer's bot-mitigation kicked into overdrive and started returning 403 errors on cart.js for real shoppers whose network profile happened to resemble the bot signatures. Add-to-Cart silently broke for thousands of US customers across multiple devices and browsers. They saw the Add-to-Cart button, clicked it, nothing happened. They bounced. We only caught it through Noibu (an error-monitoring app), which flagged 4,165 affected sessions in a single week with zero progressing to checkout. Estimated annual revenue impact: $104k. When we finally traced it back, the fix took manual work on our side: ~24 Shopify URL redirects, robots.txt customization, and Google Search Console URL removals — none of which Weglot helps with at uninstall. For other merchants considering Weglot: - Before you install, ask in writing how to fully remove URL artifacts at uninstall - Confirm in writing how to cancel billing (assume uninstall ≠ cancellation) - Track your conversion + bot traffic for weeks AFTER uninstall, not just during use - The damage from URL residue can dwarf any short-term value of trying the app. We lost months of clarity on why our conversion was degrading before tracing it back here. Weglot's "easy install, easy uninstall" framing is misleading. Uninstall is not clean
Developer reply ·
Hi, Thank you for taking the time to share your experience. We’re sorry to hear that uninstalling Weglot did not meet your expectations. We understand your concerns regarding both the subscription management and the cleanup process after removing the app. While uninstalling Weglot from a Shopify store does not automatically cancel the associated subscription, we recognize that this may not have been as clear as it should have been and appreciate your feedback on the matter. Regarding the translated URLs, once pages have been crawled and indexed by search engines, their removal typically requires actions outside of Weglot itself. We understand that this process can be time-consuming and appreciate you bringing your experience to our attention. Feedback like yours helps us improve both our documentation and the guidance we provide to merchants. In the meantime, I’ve reached out to you privately because I’d genuinely like to make things right. As a gesture of goodwill, I’ve offered to fully refund your subscription payments and would be happy to personally handle that for you if you’re open to it. Our team is always open to discussion, and if you would like to continue the conversation, please don’t hesitate to reach out to us at support@weglot.com. We’d be more than happy to assist. Thank you again for your detailed feedback. It helps us continue improving both our product and the guidance we provide to merchants throughout their journey with Weglot. — Weglot Support Team
deleted our colections out of the blue cost us 2-3 days of sales at minimum
works great and they are always supportive they even developed a feature upon request
Very dependable support, no issues. They even developed a feature that was not available before upon request
We're really happy with this app. It does a great job listing our products and lets us sort them by stock or other criteria. It also makes it easy to organize feeds for our Google and social media campaigns. The online and email recommendations work really well too. Plus, the support team is always there for us, which is super important. Thanks, Kimonix!
Developer reply ·
Thank you so much for the wonderful review! We are thrilled to hear you are utilizing both the collections manager and personalized recommendation and campaign tools to their fullest and that you are satisfied with them all. It’s also great to hear the app helps you organize feeds for your marketing. As you said, we are always here to help you with everything you need :)
We've been using this app for about a year and are very satisfied. It's excellent for creating social media and Google feeds, allowing for all necessary adjustments to ensure a 100% error-free, eligible feed for Google Merchant Center. Their support is outstanding, providing prompt responses despite the time difference and live support via Google Meet for urgent issues.
I have tried many apps that promise an easy Quickbooks integration, Webgility is the only one that really works. Faizan and his team walked me through the setup and followed up with me until all was set up right. I can definitely recommend this app.
This great tool has proven to be immensely helpful in boosting conversion rates and maximizing business success.
this app and the support team behind it are absolutely amazing, i used many review apps in the past, this is the best one by far,
very responsive and helpful support team, also one of the few that will automatically syndicate reviews into google
I have been using it for a year now already and already gathered around 300 reviews, the app works great and my support experience was lighting fast even after a year when i needed to re instal due to theme update. Thanks guys
they are very helpful in real-time with setup. I was able to get help at 2 am in the morning. thanks, guys
I am so happy to see this app, we needed a wholesale app that DISPLAYS available stock on the fly and allows charging `on account`. imports all inventory and collections from shopify, AND allows different ways to handle wholesale prices. They are also very responsive in fixing issues.
