Memberships & Loyalty Rewards Delisted

Great app and even better support. Bold Memberships has helped us set up our membership program exactly the way we wanted. Their support team has been very responsive, patient, and willing to help with customizations and any issues we ran into along the way. We needed a few specific changes to make the membership experience work properly with our store, and the team worked with us until everything was functioning the way we wanted. Really appreciate the level of support and communication. Definitely recommend Bold Memberships to any Shopify store looking to add a membership program.

The app is simple and straightforward and meets our requirements well. First rate support when needed. Happy to recommend.

Great app with a wonderful team behind it! Responsive to requests and constantly updating. Highly recommended!

This app has been great however it doesn't sync sign ups within Shopify orders. So you have to address any customer support issues outside of Shopify within the payment app. It would be so much better if it all synced together like it does with the Bold Subscription app.

Great customer service!!!

We ran into a problem and Bhumi was very helpful in navigating the solution.

Jade and Taylor were super helpful. Bold give brilliant support.

Chintak quickly answered a question about membership fees that I have been searching hours for on my own. In case anyone else was wondering how to refund membership fees, you need to do it through Stripe. Thank you!

Chintak (CS Rep) was very fast to respond and knew his stuff. Great experience!

Aman has helped us, and several other staff. Helpful in fixing any issues or bugs with the membership app. We've found it suits our purposes for a custom theme on shopify. It has had the odd bugs, but the staff help us fix this when they come up.

I was in an extreme hurry to get the BOLD membership App running on my Shopify store, therefore I contacted the support team 3 times in 24h and they all were extremely kind and made it possible to launch my webpage with the membership I wanted in time!

The customer service team and team of specialists supporting us while running the app absolutely deserve a 5-star rating. The app itself is really good but has a few areas, which we hope will still be improved. For example: 1) it is possible to sign-up for membership twice with the same email-address 2) it is not possible to specify exactly at what time member exclusive products will go live in the shop. 3) the app does not allow for the use of vouchers for members.

Irfan is the best rep at Bold, if you’re lucky enough to get him, no one else helped for weeks — Irfan fixed 6,700 product errors in less than 24 hours. Irfan is amazing! Thank you Bold.

Their customer service is really bad. They sent an email instructing me to reply back to the email after I completed a step. I then receive an email chastising me for sending them an email.

We've had this app installed since 2020 and have generated over 6-figures in membership fees. Grateful for this app and all the support we've received from Bold. Note - we did have several issues with this app when we switched over to another theme that required a lot of back and forth to get the functionality right. Thankfully that is all behind us.

I have not implemented the membership offering yet, but I did get everything set up tonight with Brysen. He went above and beyond what my expectations were to make sure that not only things looked how I wanted but were in the proper places also. He was kind and patient with me and I couldn't be more grateful!

It took quite a while for the app to connect properly, and it was a long process, but thanks to the entire BOLD team, we were able to start a great service. Thank you very much for your dedicated support in resolving the errors over a long period! We've only just started using it, but we wanted to express our gratitude by leaving this review. Please let us share how things are going, including the results, in a month. Thank you, and we look forward to working with you in the future.

It's a great app to help simplify business and earn more capital.

Very good support team - dealt with every single one of my requests and tech issues within 24 hrs. great team great app. Thanks

I'll be honest - I have experienced a few technical issues with the Bold apps (about 5 issues over the period of 3 years - not bad). But at the end of the day they do exactly what I need for my business and I have not found a better option. WHAT SAVES THE DAY IS THIS: The customer service and the live chat are tremendous. They are extremely helpful, quick, knowledgeable, and have helped clear up my issues every single time. They are also very pleasant to speak with even though sometimes I'm sure I have been less than pleasant myself. Highly recommend, especially due to the great customer service.

App was very easy to set up and very user friendly but it was missing a few of key features I needed. There are no options to offer discount codes or discounted memberships. Also, there is no 6 month membership option... you choose from weekly, monthly, 3 month and yearly. But if you do not need any of those features, this app is great.

They have excellent customer service. Every time I've entered a chat looking for assistance with getting code set up, they have been very informative and assure it gets taken care of.

Would give 0 stars if I could. Terrible app, terrible support, they have made a mess of my store and cost me so much $. Their "developers" are clowns and their customer support is a joke they will only tell you pre-scripted answers. DO NOT USE ANY APP FROM BOLD. The apps will never work and when they don't they will just blame it on your theme, other apps, the weather, or any other random stupid excuse they can think of

App is buggy.. any time you add new products to your store the customer tags reset/disappear and all the customers get locked out of their accounts. Very frustrating and took a long time to figure out why.. we lost several customers over the years and they offered no solutions so we had to find alternative options.

I was not happy with the membership app. Customer service was not good at all and very slow to respond.=. For over 2 years now we had trouble with the app. The app had different information than what stripe had on their account and we could never rely on what bold app said. We tried to get it fixed but it never worked correctly and then when we went directly to stripe you guys erased all the recurring payments on stripe and untagged all my customers. I was also getting charged 1% more by using your app then going directly through stripe + the membership fee. I don't recommend this app to anyone and if you want to use an app like this you should go directly through stripe. All you do is copy their codes into your page that you want to charge.

This app will not work with any modern themes. Over 2 years since Shopify deprecated the 'include' tag and Bold havent bothered to update their theme.

UPDATE: After gaining thousands of members, we decided to transition to a membership solution that meets our needs. We removed our membership plan from the app, disconnected the payment gateways, and deleted the app from our store... and all of our members are continuing to be charged. I cannot EVER recommend this app because they have taken no responsibility for the charges their app continues to make after we no longer have access to the memberships created by the app. THIS IS A HUGE BREACH OF TRUST. I'm dumbfounded as to why any payment platforms continue to work with Bold if this is how their apps work. We have an open support ticket with Bold, but they continue to have no solution for the fact that their app continues to charge our customers after we've deleted the app. Recurring Memberships is...fine. It does what it sets out to do, and nothing more. For example, customers don't get a customized notification e-mail (or any e-mail at all from the app) when they sign up for recurring memberships, which seems very odd. It's not necessary, but odd. I mentioned this to the Bold team, as I thought I had simply missed it, but they confirmed that it's not an option. I had hoped to offer free shipping or a global discount to all members, but the app doesn't allow this. The in-app functionality of what you can offer members is really limited. I also wish you could prompt customers before checkout to see if they want to become a member. I also with Recurring Memberships would sync with customer accounts in Shopify. Last, I've been inundated with e-mails from Bold since I signed up for Recurring Memberships. Customer service has been responsive but not actually active in improving the app. Overall, I am paying customer for this app simply because there aren't any other viable options out there. I hope Bold spends more time developing the app, but I didn't get the impression from their customer service team that they'll be making any improvements any time soon. [Update: I had an excellent interaction with Jordan at Bold after posting this review. Jordan succeeded where the previous 3 reps did not--he found workable solutions for almost all of the issues above. The biggest tip was that you can create "groups" in Shopify, filtering by the tag you associate with your recurring members, and you can then create discount codes that can only be used by members of those groups. Thanks Jordan!]

So far so good! Installation was extremely fast and I can't wait to dig in and utilize the functions.

Thanks for your Support on recurring Membership app, Hamza! I had an issue to show buy button on static page. Thanks for clarifying the issue.

The bold subscriptions app is super useful. Also, their support team is quite responsive and always are there to help if needed

Bold Memberships does all that we want it to and more! Hamza and Esha were able to troubleshoot any issues we had with the set up. We are up and running now after their great work. Would recommend!

I noticed some styling bugs and decided to reach out to Bold via live chat. Never do that. You’ll get a bot to tell you to hold on. You’ll wait forever and the bot will return and ask you to hold on again. After the bot I decided email bold. They then sent me the same instructions I used to install and build out the app. I’m yet to reach anyone willing to address my problem and will most likely have to hire a freelancer to work on these bugs for me, which seems unfair considering I’m being charged for a service that wouldn’t work otherwise.

I've been using this app for 9/10 months, its ok apart from lots of my customers are randomly having their tags removed from their email accounts. As they need this to access the content they have paid for its having a very bad effect on our reputation. I've spoken to Bold about this before and they haven't found a solution. I've also spoken to shopify and shopify experts on numerous occasions and they all say its the Bold app causing the problem. I'm now forced to look for a better alternative as I can't grow my business knowing that this problem will persist.

Thanks Mayank! We talked about the possibility of developing a patch to integrate income from BOLD MEMBERSHIPS with my Shopify store income. Great job!

I have just started using Bold Membership and Bold Custom Pricing. I have been amazed at the support I have received. They have a live chat resource staffed by very knowledgeable and patient people. Each time they have quickly shared the answer or took the time to find someone who could. All my questions were answered. Mayank, Aryan and Esha as well as the rest of the staff were very knowledgeable. I did have the Bold staff add the liquid to my code for both apps.

Amazing customer service from Kelsey! Had an issue with my code and it was able to be resolved quickly and they communicated with me every step of the way!

Guri helped me solve a tech problem that this non tech lady so desperately needed help with! Thanks Guri and crew!

I am using this app to setup a membership site. I've found the help chat very useful whilst developing this. Aryan helped me today with queries and I was impressed that they will also alter code when necessary.

Priyanka was a huge help with clarifying some styling conflicts. Best tech support from a Shopify App Ive ever had.

Carter was very helpful! He provided excellent support, guidance, and helped answer all my questions.

Mayank did an amazing job helping me get the program up and running for my store, and made some visual tweaks to really help it stand out. Excellent work!

I decided to utilize this for my Shopify store to add a membership area and had a few questions after set up (which was really easy). I contacted support by chat and Priyanka and Bhumi were amazing at helping. What started as one question turned into a half dozen from me and they offered assistance with each one without hesitation and in a way that was really easy for me to understand. My only wish for the app would be that we were able to create different thank you / success of registration pages for each plan....but I'm sure that may be something that expands upon in the future. (wink wink development team). So happy I decided on this one after much research. UPDATE: I had to contact chat again the following day and was connected to Naman who was amazing as well! I was given excellent and clear instructions on how to do something that was a bit 'out of the ordinary'. I can't say enough good stuff about their customer service team!!

The app is really useful and their customer service is really great. Will solve your problem immediately.

I recentrly started using Bold memberships. I have recieved excellent support and service from the bold team, Especially Aryan Sharma.

Naman was amazing in helping me to finalise my membership. So knowledgeable. Thank you Naman, for your assistance. ;0)

Customer service is great. Brysen was super patient with my last of technical skill and went the extra mile in helping me set up and customize my membership registration page!

The apps works smoothly and properly charges our subscribers and tags them in the back end. The service team quickly installs the app on the themes you need. Thanks guys.

While the app ultimately did not work out for the system we were trying to build - a digital magazine that delivers issues to paid members seamlessly - the customer service (Bhumi specifically) was absolutely amazing. We worked with them for about two weeks. They did code updates, walked us through explaining what was happening, and more. The company has solid apps that work for various business types, and amazing customer service. We tried to make it work for us, but had to move on, but still really appreciated their effort.

Great support, thanks to Carter and his precise and convenient answers. I'm always pleased to the support of this App, they never failed me.!

Priyanka did a great job taking care of my Shopify issues. I recommend Bold Membership. What a great app!

I use Bold Recurring Memberships for my dog walking/pet sitting business. Their customer service has always been extremely helpful whether communicating via email or chat. Their agent, Priyanka, in particular, has helped me find solutions and answers to my questions and has been a joy to work with.

I think the app is very useful for our small business requirement and the team installing the app for us, really helps a lot. It makes easier for us to use the app. I would recommend this app to others.

Kelsey was super helpful in allowing me to troubleshoot my access! The only thing that would make this app better would be to have an integration with my email system, so I don't have to export each member individually.

The app is great, works perfectly for the memberships. The support team is even better, they're fast and thorough!

So easy to work with! This is our third product with BOLD. Love them. Thanks Jade for your help getting us up and started so quickly with the latest addition.

The app delivers what it's meant to: Charge for a recurring membership + issue a monthly order for the generic item + control access to pages and collections. Bold support is always one click away and they will dive into the details to answer your questions and fix things if needed. Chintan was a great help in navigating the setup and features of the app. When in doubt, reach out to the support team!

Does require you to be somewhat tech savvy but customer service experts such as Guri can help you with anything you can't accomplish yourself

Chintan helped me resolve my new Bold plan issue quickly and provided a back-up link for future reference when needed. Thanks!

So far I've had a good experience with this app. I love that I can hide/show pages to certain members and non-members, there's not a lot of apps I've found that do that surprisingly. Also, big thanks goes to Guri for helping me in the live chat when I couldn't figure out the best solution for what I was trying to do. He helped out tremendously so THANK YOU! :)

It works, but only on the most basic levels. So many things you can't change. Customization is basically non existent. If you want a little bit of modification off the extremely basic package, then you should use some other app. Here is just one example. We would like to have the name of our new customer in our confirmation email sent to us- the merchant, when someone signs up for a membership. The confirmation email reads- "Good news, someone subscribed. Feeling the love, a new member just signed up." Instead of being cute, we would prefer the email provide information. But that is just a small thing. Dates, discounts, other changes are non existent. So if super basic works for you, then this app is probably ok, but if you want it to really work for your business, try something else.

So far it’s been quite simple to set up. All the questions I had were quickly answered by their support team! I feel like this is going to be a great addition to my online store/community. Thank you Bold!

Fantastic app, Bold installed it very quickly, I am planning to install more apps from Bold, Many thanks for all your help

Guri thanks for the help! I really appreciate your time and effort to walk me through everything I needed to know to set up my membership.

Nothing more to say than AWESOME. The app is great and the support is very fast and cool (Cody was really cool and helpful. He even speaks French ahah). I truly recommend this app!

This app has helped take my store up to the next level! Bold have an option to set to up for you and this was done within 48 hours, I did have a couple of niggles at the beginning but Eric sorted those out for me. He explained what I needed to do clearly an sent some screenshots to help make sure I got the code in the right place to ensure everything was working. All the customers that have signed up have had a smooth and easy experience.

The customer service is outstanding. Honestly don't know what the other people were talking about in their one star review. The app work great and if there's any issues some is the to help both though message and phone. One top of the if you have a dev or any coding experience this is a versatile platform.

Thank you. After hours, I was able to communicate with both Nir and Esha. They were very helpful with helping me understand the membership page building process. On a separate note, once I downloaded the APP, I did not know how to load the liquid files, they did it for me. Very helpful. Now I can build pages for the membership site using the Bold Membership APP on my Shopify store. Excellent! Thanks again. Stew Smith StewSmithFitness.com

Fast responsive, friendly, and quite painless communications. BOLD development team was able to quickly custom install both BOLD apps for my Shopify site. I am as yet to try out the functionality of the apps but so far, 5 stars on customer supports!

App works great and Stan in Customer support is terrific! Very very Happy.

I submit a currency problem to Bold team, and i did not receive any reply by them. It's been a week and start charging me. If the team can not solve the currency problem, BOLD should tell me asap instead of endless waiting and hard to find the live chat. i give the team 2 star

Bold was the perfect solution for our business. The app works flawlessly and the customer support is top notch!

Good app. Makes processing memberships pretty painless. A few setup issues here and there, but the support team is great to work with and has gotten us past those hurdles. All in all, well worth it.

After working out some bugs and kinks with the app conflicting with my theme, everything seems to be working great now. I have been in contact with Chris and he was able to get everything done that we asked. He was quick and responsive to emails and went above and beyond. Would definitely recommend this app for your store! *edit - As we try to do more with this app, we are finding more and more bugs and running into more issues. Support is good at telling me "the devs are aware and are working on this issue" but doesn't go much further than that.

Forget this application. After 6 days of struggle (I even had to uninstall MailChimp due to conflicts), and after receiving 22 emails from 6 different guys (Chris, Corey and Brendin did not even know what Alan, Mohammad and Bhumi were doing on the same ticket - unbelievable), I finally uninstalled the application.

Nice App. Does what it says. Customer service was a joy to work with in getting out site up and running

Nice customer service :) very fast support.

If you have Bold Membership do the install be VERY CAUTIOUS! I failed to create a backup prior to their install and deeply regret it. After the install the app did not function as advertised - no members only area was created and could not get any help as to where or how to create it. The install also created cascading effects on my theme causing the pricing to completely disappear off my site, other formatting issues occurred. As far as support goes, expect anywhere from 24-48hrs for email response time. Every time I replied to an email a different staff person from the Bold team would respond so I'd end up having to explain again. Needless to say I worked with four people from the Bold Membership team and got nowhere. I worked with Pixel Union to help sort out the pricing issue and they responded and said Bold was overriding the pricing display and could not help. My store had to be closed for over a week to try and hunt down the errors that the Bold Membership had caused.

It just doesn't work. It never creates subscription box order and I can't manually see shipping address that used entered to manually ship the order! The experience is not the smoothest (1), it's still limited functionality: It's possible to only have text field and text area as additional info fields. It shouldn't be that hard to make all the other input fields types available, too. Some email templates are not possible to save templates for (member invite template). I ended up doing a lot of extra work that I think the app itself should offer, not that a developer should develop to enhance the app functionality. The documentation is confusing and limited. (1) - The widget/form is loaded via AJAX; First some basic form is visible and then the translation and everything else happens in an AJAX callback

There aren't enough words to describe how thankful I am for this app and for Corey in customer support. He answered all my questions and made the learning process so easy! Great app! Great service!

Usually I love all of your app's but this one I keep getting customers telling me that it locks up after hitting pay when using there mobile phone or tablet to signup. When I sent you email I was told this is a known problem. If this is the case why does it not get fixed. Most people use mobile products for there web access now. I am finding this very limiting and will have to look for alternatives if it does not get fixed

Great app! The support team was very helpful installing the code, and they even corrected the front end view where some CSS wasn't right! Highly recommended!

10+ support and the app is working great !

This app is the bomb, and has converted my simple website into the recurring revenue engine by allowing me to give users access to premium content for a small annual fee. The options that they have for allowing you to structure the membership programs with the use of smart lists and also to be able to show or hide content is great as well. I've only scratched the surface on how I can use this product but I LOVE it! PS. Their concierge service for the installing of the app worked like a charm, and while I was trying to work out how the Membership application worked they were super responsive and helped me out along the way. PPS. This is the third application that I have bought from them and each one is better than the other

Customer service on Bold was great. This app has good features and in time could be perfected.

Great support ! Thanks to Marty & Holly for getting us setup smoothly. Looking forward to tryout out more apps with bold.