Seal Subscriptions App
by Seal Subscriptions · launched
View in Shopify App Store ↗Reviews (3097)
why it is first choice on my page clients make it by mistake
BASTANTE INTUITIVA PERO AUN NO LLEVO MUCHO OJALA SIGA ASI DE BIEN
Too bad Shopify Payments doesn't offer subscription functionality. Seems like such a logical extension. Seal is fairly intuitive and affordable for the small business to set up and administer, but Shopify order numbers are different, so we have to do a lot of toggling back and forth between these apps during fulfillment time or when responding to customer questions. And as businesses grow, increased capacity and functionality is gated by paywalls, so merchants should be aware of that happening more quickly than expected. Once the business get to a certain size, OOTB reporting becomes very limited and support is not real-time for the US. Agents are in Europe. Given the subscription service is storing customer information to automate renewals, merchants that have aspirations of managing 1,000+ subscriptions with multiple products may want to consider a service with better reporting and analytics that may be initially more expensive, because switching to another provider later could damage retention rates during a change.
I wish Seal subscriptions would notify me when a customer payment fails, changes their subscription, etc.
Developer reply ·
Hi there, Thank you so much for your feedback, we really appreciate you sharing this with us. We just sent you an email with more details on how you can enable these notifications directly in the app, as this functionality is already available. Could you please check your inbox and get back to us there? We would be more than happy to help you get everything set up exactly the way you need. Looking forward to your reply 😊
This app is way to difficult to migrate from Recharge. The amount of time it takes to update each customer profile in a excel sheet is really frustrating and support takes too long to respond and doesn't send detailed information to resolve the issues. You need to make video tutorials showing how to migrate from platforms.
Developer reply ·
Thank you for your feedback. We're sorry to hear that your migration experience has been frustrating. We'd like to clarify that migrating from Recharge should not require editing customer CSV files, as long as you’re using Shopify Payments or Stripe to charge customers. In these cases, our app can securely retrieve all the necessary billing data directly through the API, eliminating the need for manual updates. We have reached out to you directly and would be happy to assist you personally by completing the migration together over a video call and making the process as smooth as possible. If you’re open to it, we’d still love to help you get everything set up successfully. We also appreciate your suggestion about video tutorials. That’s valuable feedback, and we’re actively working on improving our onboarding resources to make this process clearer and easier. Thanks again for sharing your experience. We’re here to help and want to make this right for you.
Basic but solid service for a good price. A good deal if you are starting your subscriptions journey. Not very good on prepaid plans compared to more premium (and expensive) options. Service is good and fast. Would recommend, with caveats mentioned above.
Developer reply ·
Thank you for the thoughtful, balanced review. We are really glad to hear the app has been a solid fit for getting started, and that our support has been fast and helpful. We also appreciate the honest notes about prepaid plans, the UI feeling a bit clunky, and the inventory forecasting options. I can see that our team already reached out to you directly, and that they are working with you to see what we can improve here. We intentionally keep pricing accessible for growing brands, and feedback like yours helps us focus our improvements on the areas that matter most. If anyone else has feature requests or ideas, feel free to reach out to us at support@sealsubscriptions.com We read every message and it directly helps shape what we build next. Thanks again for recommending us, and we will keep working to earn a higher rating from you over time. Best Regards, Seal Subscriptions app team
UI needs improvement, especially with adding more filter options. Right now, discounts for free products are being applied permanently instead of only on the first subscription order. We occasionally offer free products, but the system continues to apply the discount on every renewal. Because of this, we’ve been manually removing those discounts to ensure the items aren’t repeatedly marked as free.
Developer reply ·
Update 2025-11-27: We are waiting for your reply on our email regarding your special use case. We have a solution prepared for your case, but just need you to reply on our email to confirm that we correctly understood what you want to achieve :) We will be incredibly grateful if you can get back to us at support@sealsubscriptions.com -------- Original reply: Hi, There is a very easy way to apply the discount only on the initial order, so you don't have to remove it manually :) We have sent you an email about this so we can check your case and share the exact instructions on how to do that, but we haven't yet heard back from you. Can I ask you to check your inbox and get back to us at support@sealsubscriptions.com? Thank you, Seal Subscriptions app team
The app is decent. But support tends to be slow and no live chat.
Developer reply ·
Hi, Thank you for your review. Our support team is trying hard to reply to each request we receive within 1 work day. Currently, we don't yet have a live chat function, but you can call us on Whatsapp at +386 69 841 407. And if needed, we can also schedule a Zoom meeting so we can help you out :) Best Regards, Seal Subscriptions app team
Hard to use
Developer reply ·
Hi, We have tried to contact you over the email and phone, but it seems that we can't get a hold of you. We would like to help you out with the app, so we would really appreciate if you can get back to us at support@sealsubscriptions.com so we can help you out :) If anyone else is reading this: If you find the app hard to use, then please contact us at support@sealsubscriptions.com so we can help you out :) Best Regards, Seal Subscriptions app team
The app works well. Can slow the customer experience a little due to the volume of products we offer the subscription on. Features could be better. We offer discounts depending on how often someone gets a product and when another product is added to the plan, it puts it at full price and doesn't respect the frequency. Many of our customers struggle to manage the plans themselves as products don't add when they do it so there's a lot of manual customer service tickets.
Developer reply ·
Hi, We have sent you instructions on how to resolve these issues and we are looking forward to hearing back to you about this :) These issues that you described can all be easily resolved, as per the instructions we sent you :) If anyone else is experiencing issues, please contact us at support@sealsubscriptions.com so we can help you out as soon as possible :) Best Regards, Seal Subscriptions app team
App works great but instructions are not totally clear. In the end it is workable and you can figure it out. No customer support email or chat is very frustrating. Not a fan of this.
Developer reply ·
Hi, We have contact you about this and would be really happy if you can get back to us. Looking forward to hearing from you. Best Regards, Seal Subscriptions app team
Great app for our business doing coffee subscriptions! Just a heads up that some wifi routers may block you from using the app online. We got a new router recently and now have to use the app via cell phone using our data. Customer service was helpful but wish this wasn't a hiccup.
Developer reply ·
Hi, I just want to let you know that we have resolved the issue with the router that you have :) This means that you can now access the app through your router again :)
This would be an awesome app if we could use our third party payment provider (Authorize.net) for subscription orders. We set it up with the understanding that it worked across other payment providers, including Paypal, sadly, the cart shows the customer that the payment function is broken when they have a subscription item in the cart. No way to collect money for the order unless its Shopify processing.
Developer reply ·
Hi, As mentioned, the auto-charging subscriptions can currently only work with Shopify Payments or PayPal Express. This is a limitation that is present on all subscription apps. However, our Seal Subscriptions app has an option which allows you to use it in recurring invoices mode (where you don't automatically charge your customers). This recurring invoice mode supports all payment methods that you can set up in your shop. If you have any questions, please contact us at support@sealsubscriptions.com. Have a great day, Seal Subscriptions team
Updated: The application worked fine, but it didn't work for what I wanted to accomplish. I will try the app again when the update occurs in mid-January when I was told they will roll out fixed price discounts. The app is good, I'm just disappointed because it didn't work at this moment. Old: Installed the application and just needed a fixed price discount amount. You can only do percentages. Tried to circumvent by creating a Shopify Discount code for the fixed-rate amount, but received a "discount code isn’t valid for the items in your cart" - I'm not sure if this is a Shopify issue or app issue. Will continue working on it to figure it out. Specific Product Page: https://www.petzpaws.com/products/petzpaws-ez-clean-towelette Hope I receive a solution from Seal Subscription - trying to roll this out asap. Thank you, Brian
Works well on the backend, but it doesn't allow for automatic recurring subscriptions which defeats the purpose for us..
The day after I installed the app, my google ads flagged my ads as "malicious or unwanted software". Not sure if it's this app, but I will change my review later if it's incorrect. Nevertheless, I find it very coincidental. Edit: Google confirmed it was this app. I sent an email to the app support. Support will contact google for clarification as to why it's being flagged as malicious. I won't be testing it after being unflagged or not because I'm not sure if I'll be selling any subscription product in the future. As per the quick replies by the support, I'm changing the rating to 3 stars. In the future, if I use this app and there are no more problems, I'll change the rating accordingly. PS: The app seemed to work. But as I need to run ads, I can't use it at the moment, and the downtime of my ads are noticeable on my website traffic.
Developer reply ·
Update 2020-04-28: Thank you for being patient with us. The issue with Google Ads has been resolved. Google has whitelisted our domain and the ads should no longer get disapproved. We have tested the solution for 2 weeks now and it everything seems to be okay :) Thank you for bringing up this issue. ---------- Hi, I am sorry to hear that. The app is definitely NOT a malicious or unwanted software. It is a genuine application with high data security standards and leaves a very minimal footprint in your store. The code is optimized and served through reliable and highly respected CDN providers. We are working hard to provide you with a state of the art application for a very low price and a free plan. I am highly confident that our app isn't the one to blame here and that there was something else which flagged your Google ads as unwanted. There shouldn't be any connection between our app and google ads, as the app only adds a subscription functionality to your shop. In case you receive a reply from Google, please let us know by sending us an email to support@sealsubscriptions.com But once again, I believe that our app was not the issue here. Thanks, team Seal
