Propel Replay, Survey, Heatmap
by Propel Commerce · launched
View in Shopify App Store ↗Reviews (698)
I used to be able to delete replays every 7 days. They changed this to every 30 days which violated the terms of my subscription - I subscribed knowing that I would be able to delete replays every 7 days and was not informed that this would change to every 30 days. So I removed the app and Installed a free replay app instead. Not sure if its a good idea to get greedy with replay views when free replay apps are available on the shopify app store.
Developer reply ·
Hello friends at VVS Jewelry, You're right. Our change to the delete all replays option should have come with an email and a date. That's on me. The why: recording replays is our main cost. Weekly resets let an account record several times what its plan covers each month, and as a small business ourselves we unfortunately can't absorb that cost any longer. If you ever want to come back, we'd love to have you. Message support@propelcommerce.io, ask for Chris, and we'll see what we can do. Chris, founder, Propel Replays
